Entries by Federico Castillo

Why do you need to constantly train your team?

June 28, 2023 in /by

Do you think that constant training or feedback could be a negative metric in the workplace?  You might want to reconsider.   Although you shouldn’t go overboard with hours of training, providing continuous knowledge and methods can be highly rewarding.   In such a dynamic environment, where the job market and the customers are anything but static, […]

Mexico Advances Into The IT Market 

June 14, 2023 in /by

Despite its numerous challenges, Mexico is becoming a significant player in the global IT market, leveraging its strategic location and skilled workforce to create tech advancements that continue to impact communities and the overall economy.  This can be traced particularly in universities, cybersecurity area, and employment generation, especially within the manufacturing and call center industry, […]

Baja California keeps emerging as an attractive nearshore destination 

June 7, 2023 in /by

In recent years, Baja California has emerged as a highly sought-after nearshore destination for businesses, particularly in the realm of call centers.   Strategic location, skilled workforce, and business-friendly environment, are just some of the many elements, making Baja an attractive destination for industries. And there are not only economic advantages, but the cultural landscape are […]

The Impact of Technology on Customer Service Training

June 1, 2023 in , /by

With technology rapidly advancing, businesses are leveraging its power to transform their customer service training practices.   In this blog post, we are going to tell you the importance of technology in customer service training, delve into best practices, discuss emerging trends, and highlight how companies can leverage technology to enhance their customer service efforts.  Importance […]

How to know if your company needs a call center 

May 17, 2023 in , /by

Because of all the competition within markets, companies are constantly striving to meet customer expectations and deliver exceptional service.   One crucial aspect of achieving customer satisfaction is effective communication.   If you find yourself grappling with increasing customer queries, growing costs, or the need for streamlined processes, it may be an opportune moment to consider implementing […]

Why Empathy Is Important In Call Centers

May 10, 2023 in /by

Call centers are a vital part of many businesses, providing a direct line of communication between customers and companies.   However, working in a call center can be a challenging job. Employees must handle a high volume of calls, often dealing with frustrated or upset customers.   Empathy is a crucial skill in these situations that can […]

We Asked ChatGPT About The Future Of Call Centers 

April 26, 2023 in /by

ChatGPT keeps taking not only the internet, but several professional areas and even industries, by the storm.   Even though it is still a project in constant development and the possibilities are still coming in, especially with the recent addition of their newest model- Chat GPT-4, people are already finding very interesting ways of application.   But […]

The Biggest Trends In TMT Right Now 

March 21, 2023 in /by

It has been fascinating keeping up with the constantly evolving world of technology, media, and telecom, with new trends and innovations emerging yearly.   As we keep moving into 2023, several trends are shaping the industry and creating exciting opportunities for businesses of all sizes.  One of the biggest trends in the industry right now is […]

Outsourcing Policy Management: How BPO/Call Centers Can Help Companies Streamline their Operations

March 10, 2023 in , /by

Insurance policies provide a safety net that can help mitigate the negative effects of accidents, illnesses, natural disasters, and other unexpected events.  Such a helpful tool must also be handled by people with experience taking frenetic and quick response tasks.   One way to achieve this is through outsourcing policy management.  Outsourcing this service allows companies […]

Managing High Call Volumes: Strategies for Success 

March 3, 2023 in , /by

Handling high call volume can be challenging for any customer service team, especially in today’s fast-paced business and competitive environment, where customers demand quick and efficient service.  But properly managing high call volumes and providing exceptional customer service should be easy with the right strategies and customer service methods.  This blog post will explore effective […]

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