Entries by Federico Castillo

The Biggest Trends In TMT Right Now 

March 21, 2023 in /by

It has been fascinating keeping up with the constantly evolving world of technology, media, and telecom, with new trends and innovations emerging yearly.   As we keep moving into 2023, several trends are shaping the industry and creating exciting opportunities for businesses of all sizes.  One of the biggest trends in the industry right now is […]

Outsourcing Policy Management: How BPO/Call Centers Can Help Companies Streamline their Operations

March 10, 2023 in , /by

Insurance policies provide a safety net that can help mitigate the negative effects of accidents, illnesses, natural disasters, and other unexpected events.  Such a helpful tool must also be handled by people with experience taking frenetic and quick response tasks.   One way to achieve this is through outsourcing policy management.  Outsourcing this service allows companies […]

Managing High Call Volumes: Strategies for Success 

March 3, 2023 in , /by

Handling high call volume can be challenging for any customer service team, especially in today’s fast-paced business and competitive environment, where customers demand quick and efficient service.  But properly managing high call volumes and providing exceptional customer service should be easy with the right strategies and customer service methods.  This blog post will explore effective […]

6 Factors To Consider In Nearshore Investment

February 24, 2023 in /by

Considering investing in nearshore markets can be a smart way to expand your business operations, reduce costs, and take advantage of new growth opportunities.    However, there are a few factors to consider before leaping.   In this blog, we’ll look at six key factors you should consider when evaluating, alongside your team, nearshore investment opportunities.   […]

The Importance of Employee Training in Call Centers

February 15, 2023 in , /by

Call centers keep at the forefront of customer service, and the quality of their customer interactions is essential to retain them.  So, it’s pretty much safe to say that investing in employee training in call centers is essential. This can also help improve employee performance, increase customer satisfaction, and boost employee confidence and enthusiasm.  Here […]

What Makes A Great Outsourcing Partnership (and even friendship) 

February 2, 2023 in /by

As the term nearshoring keeps popping out on different media outlets, reinforced by constant trade and investment agreements, companies will continue to outsource.  So, in the month of love and friendship, we see fit to talk about the benefits of outsourcing partnerships and how to keep them successful and turn them even into friendships.   Which […]

The New Age of Outsourcing: How Technology, and AI are Changing the Game 

January 25, 2023 in /by

Outsourcing has come a long way since its inception in the early 1990s. Initially seen as a way for companies to cut costs by delegating certain tasks to external providers, outsourcing has evolved into a fundamental part of many industries.   Today, it is a strategic tool that businesses use to gain a competitive edge, drive […]

How to keep your operations costs low 

January 17, 2023 in /by

Business process outsourcing (BPO) is a cost-effective solution for many companies that want to reduce operational costs.   Providing a wide range of services that can be outsourced, such as customer service, finance, marketing, accounting, human resources, and many more.  By outsourcing these tasks, companies can save money on labor, technology, and office space. In this […]

How does great service help the automotive industry? 

January 6, 2023 in /by

One industry that works the most at a fast pace is the automotive industry. Constant changes in consumption, implementation of technologies, and challenges from manufacturing to acquisition are just some of the variables that characterize it.  And this can be presented from all areas, including manufacturing, dealerships, and car rental businesses.  That is why, on […]

Eliminating phone customer service, is it reliable? 

December 26, 2022 in /by

Nothing new about companies choosing to completely remove phone customer service because of cost reduction and claims of finding more effective channels & alternatives to meet clients’ demands.    A practice that is already well known in the social media industry and some FinTech companies, but recently, airlines. They all share one thing in common: […]

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