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Federico Castillo

About Federico Castillo

Content Creator Specialist at Redial BPO.
Loves to research and talk about politics, economics & culture. In his free time, binge watches movies & TV shows.

Entries by Federico Castillo

What Makes A Great Outsourcing Partnership (and even friendship) 

February 2, 2023 in Business Process Outsourcing /by Federico Castillo

As the term nearshoring keeps popping out on different media outlets, reinforced by constant trade and investment agreements, companies will continue to outsource.  So, in the month of love and friendship, we see fit to talk about the benefits of outsourcing partnerships and how to keep them successful and turn them even into friendships.   Which […]

Federico Castillo

Content Creator Specialist at Redial BPO.
Loves to research and talk about politics, economics & culture. In his free time, binge watches movies & TV shows.

The New Age of Outsourcing: How Technology, and AI are Changing the Game 

January 25, 2023 in Business Process Outsourcing /by Federico Castillo

Outsourcing has come a long way since its inception in the early 1990s. Initially seen as a way for companies to cut costs by delegating certain tasks to external providers, outsourcing has evolved into a fundamental part of many industries.   Today, it is a strategic tool that businesses use to gain a competitive edge, drive […]

Federico Castillo

Content Creator Specialist at Redial BPO.
Loves to research and talk about politics, economics & culture. In his free time, binge watches movies & TV shows.

How to keep your operations costs low 

January 17, 2023 in Business Process Outsourcing /by Federico Castillo

Business process outsourcing (BPO) is a cost-effective solution for many companies that want to reduce operational costs.   Providing a wide range of services that can be outsourced, such as customer service, finance, marketing, accounting, human resources, and many more.  By outsourcing these tasks, companies can save money on labor, technology, and office space. In this […]

Federico Castillo

Content Creator Specialist at Redial BPO.
Loves to research and talk about politics, economics & culture. In his free time, binge watches movies & TV shows.

How does great service help the automotive industry? 

January 6, 2023 in Business Process Outsourcing /by Federico Castillo

One industry that works the most at a fast pace is the automotive industry. Constant changes in consumption, implementation of technologies, and challenges from manufacturing to acquisition are just some of the variables that characterize it.  And this can be presented from all areas, including manufacturing, dealerships, and car rental businesses.  That is why, on […]

Federico Castillo

Content Creator Specialist at Redial BPO.
Loves to research and talk about politics, economics & culture. In his free time, binge watches movies & TV shows.

Eliminating phone customer service, is it reliable? 

December 26, 2022 in Business Process Outsourcing /by Federico Castillo

Nothing new about companies choosing to completely remove phone customer service because of cost reduction and claims of finding more effective channels & alternatives to meet clients’ demands.    A practice that is already well known in the social media industry and some FinTech companies, but recently, airlines. They all share one thing in common: […]

Federico Castillo

Content Creator Specialist at Redial BPO.
Loves to research and talk about politics, economics & culture. In his free time, binge watches movies & TV shows.

In-house Vs Nearshore/Offshore- Let’s revisit 

December 15, 2022 in Business Process Outsourcing /by Federico Castillo

Nearshore and offshore are terms that have come to define one of the biggest decisions companies make when it comes to outsourcing.   Should they outsource their work to another company in another country, or should they do it themselves?   In this blog, we’ll explore once again what nearshore and offshore mean as well as in-house […]

Federico Castillo

Content Creator Specialist at Redial BPO.
Loves to research and talk about politics, economics & culture. In his free time, binge watches movies & TV shows.

What are the biggest challenges for the Fintech Industry?

December 9, 2022 in Business Process Outsourcing /by Federico Castillo

Considered one of the most innovative & demanded industries internationally, the fintech industry has offered modern financial solutions through technology and digital tools for the last decade.   Understood as a combination of the terms “financial” and “technology,” refers to businesses that use technology to enhance or automate financial services and processes.  With a value of USD 112.5 […]

Federico Castillo

Content Creator Specialist at Redial BPO.
Loves to research and talk about politics, economics & culture. In his free time, binge watches movies & TV shows.

Best Ways To Thank Your Business Team 

December 2, 2022 in Business Process Outsourcing, Work Culture /by Federico Castillo

The end of the year is approaching, and it is the perfect time to appreciate your team’s effort.   Showing appreciation for your team is essential to fostering an enjoyable and productive workplace.   Whether you’re looking to thank your team for their hard work or to show that you recognize their efforts, there are many ways to […]

Federico Castillo

Content Creator Specialist at Redial BPO.
Loves to research and talk about politics, economics & culture. In his free time, binge watches movies & TV shows.

Top Cities With BPO Growth For 2023 

November 25, 2022 in Business Process Outsourcing /by Federico Castillo

Since exploring the economic context of countries and markets is a fundamental part of our day-to-day, we couldn’t resist looking up what is ahead for the Business Process Outsourcing industry for 2023.   What are the top places aiming to invest in and generate more opportunities for companies and their people?   South Africa  If you […]

Federico Castillo

Content Creator Specialist at Redial BPO.
Loves to research and talk about politics, economics & culture. In his free time, binge watches movies & TV shows.

5 customer service trends to keep an eye for 

November 18, 2022 in Business Process Outsourcing /by Federico Castillo

A new year is arriving and it comes with new possibilities and, of course, customer service trends that we need to stay in touch with.   As one of our main objectives is to enhance our client’s CX, we investigated 5 interesting customer trends that will be game changers for every business.   Virtual & […]

Federico Castillo

Content Creator Specialist at Redial BPO.
Loves to research and talk about politics, economics & culture. In his free time, binge watches movies & TV shows.

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