Entries by Federico Castillo

How a nearshore BPO impacts the brokerage business?  

August 25, 2022 in , , /by

Brokerage firms or companies have been intermediaries and key players in facilitating numerous processes.     Its effectiveness in obtaining financial resources, goods, and capital, in general, has contributed to production levels.     Additionally, it has developed new tools and ways to diversify income sources.    But how can these same businesses make it easier for others […]

Why establishing a culture of recognition programs & activities is important in a call center. 

August 19, 2022 in , , /by

At this point, we all know that motivation and recognition of employees of any organization are essential to appreciate the talent and achieve results.   But despite all these efforts, the high percentage of absenteeism, low or resignations is a phenomenon that still occurs in different organizations.   That is why at Redial BPO, we have cleared […]

Outsourcing  to Mexico: 4 things to consider if you are relocating your company

August 8, 2022 in , /by

I reflected on the transnational companies that have decided to relocate their operations outside China.     Considering that we can find its origins through the growth of globalization, becoming an attractive option in matters of investment and resource optimization.     It turned out to be in the nineties and early 2000s through the famous “offshoring,” in which […]

Relationship between Canada, US & Mexico. Could companies take more advantage?

July 22, 2022 in , /by

In the last few days, we have witnessed relevant news about the trilateral relationship between Canada, the United States, and Mexico.    Considering these regional leaders’ different agendas and future projections, presenting various concerns among the three actors is valid.    By establishing a relationship of many years, they highlight the opportunities that can be taken in […]

Outsourcing your healthcare data analysts & services, is it possible? 

July 1, 2022 in , , /by

Exploring the different industries and services that have benefited and enhanced the arrival of outsourcing, healthcare strikes as one full of many opportunities.    Highlighting in recent years the capacity of the healthcare industry and the ways to offer outsourced services with professional and trained personnel in other countries.    Is it possible? Trust companies with high-sensitivity […]

How can BPO take care of healthcare services? 

June 30, 2022 in /by

Healthcare services are fundamental, being an element of access to general well-being.    An area currently facing major challenges such as increased costs, data management, and confidentiality.    The resources distributed each year also represent a constraint by internal and external issues that exceed the capacities of related actors.  The outsourcing of healthcare assistance has come as […]

Hacks To Achieve The Best Results In Insurance Through BPO.

June 30, 2022 in , /by

We know how insurance companies have become important tools that have protected us from unforeseen events.    Considering the scale this industry can cover, it is good to have key alliances to ensure proper management of all types of processes.    With the necessity to provide top-notch service to consumers that constantly demands a proper experience.   From […]

Must have security certifications in the BPO industry

May 20, 2022 in /by

With the constant rise of new technologies, security in the BPO industry has become a matter of application and interest.   Outsourcing businesses having control over their security in their respective media is undoubtedly essential.    Additionally, ensures protection and reduces the percentage of incidents.   Computer security:   One of the types of security […]

5 reasons why culture alignment is essential if you’re looking to outsource your operations.  

May 6, 2022 in /by

Culture alignment is essential. It has become a matter of discussion when establishing negotiations.  This is promoted by leaders who have a key role within the company, as an excellent organizational culture attracts potential talent.   We will present five reasons why cultural alignment between you and BPO companies is essential for mutual benefit.   1. If there […]

Most Important things to consider about nearshore outsourced supply chain services 

April 29, 2022 in , /by

This time, we will look beyond one industry and analyze the most important things to consider about outsourced supply chain services.  From what could be the heart that kicks off all kinds of business, the supply chain.   Important things to consider about the supply chain:    We can understand this concept as the activities needed […]

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