A business grows as it generates interest in its products and services through Lead Generation Services. Your future clients are waiting for that first contact to put them into your baseline of loyal clients ready to do business with you continuously. What is Lead Generation? To achieve a successful lead, different approaches that build the […]
In our current world competition between businesses is fierce, it shows that while there are different battlefields to engage there are core items that must be put in the spotlight. With the rapid growth and access of the internet to millions around the globe, it is evident that e-commerce is the way to go, especially […]
The pandemic has forced contact center decision-makers to rethink their established strategies. Moving into 2022, once tried-and-tested delivery strategies will be pushed aside in favor of newer approaches that enable more flexibility and quality. CX managers have seen that putting all their capacity in a single location on the other side of the world is […]
In todays world the use of logistics services has been shown time and time again that it is one of the key pillars for the economy and every business looking to achieve success, but one hidden piece of the puzzle makes everything work in harmony, Customer Service Logistics. During the Covid-19 era this has become […]
While vaccine roll outs across the world will hopefully end the pandemic nightmare of the past year, no one should be under any illusion that things will go back to the way they were. Such wishful thinking ignores a lot of different dynamics when it comes to the contact center environment. In particular, there has […]
The Call Center Industry can be a challenging environment, as businesses grow the need to have exceptional customer experience becomes a growing factor for everyday operations. Numbers do not lie, the battle for customer experience and excellent service rage on as businesses turn more and more to it as a solution to maintain a loyal […]
Retail is the key to every business in the market looking to make a profit, be it business to consumer or business to business. As retail has evolved throughout the years so has the method used to deliver sales and customer service. In 2021 we know that by 2023 at least 300 million shoppers will […]
Outsourcing your Call Center Services to a partner in Mexico is easy, especially when there is extensive knowledge in the field and business process outsourcing. Being one of the leading figures inside the call center outsourcing business we immediately took advantage of all the benefits of having a call center in Tijuana. There are five […]
Live Chat is one of the many tools that can help a business create an excellent relationship between their clients and their product. There are many advantages to adding live chat as one of the core services for customer support in a business. The core factor in choosing live chat over other options is the […]
ECommerce is the bread and butter of every business currently looking to expand its market beyond its physical locations; companies like Amazon and eBay thrive solely on this method. Companies that follow the traditional method picked up on this and rapidly expanded their income with a consistent return of investment on these newly implemented technologies, […]
