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Valeria Flores

About Valeria Flores

This author has not written his bio yet.
But we are proud to say that Valeria Flores contributed 5 entries already.

Entries by Valeria Flores

How to save money with a Call Center in Mexico?

September 22, 2022 in Uncategorized /by Valeria Flores

Valeria Flores

Valeria Flores

How Does AI Impact Customer Service in Call Centers?

March 24, 2022 in Business Process Outsourcing, Call Center, Customer Service /by Valeria Flores

Artificial Intelligence is process automation, which is the configuration of computer software to emulate human interaction in digital systems, creating robots that capture data, provide feedback, and communicate with other systems. If you’re interested in outsourcing your customer service campaigns to develop a more efficient and effective experience for your clients, this is the perfect […]

Valeria Flores

How Call Center Outsourcing Improve Advanced Collections Service

March 15, 2022 in Call Center, Collections service, Tijuana Call Center /by Valeria Flores

Because of the complicity of the task, many companies are looking for other effective solutions, that’s why outsourcing a call center for a collections campaign has increased exponentially in the last few years.  Let’s talk about the positive impact of outsourcing a call center for your collection’s services. These key points of outsourcing a call center […]

Valeria Flores

The future of Business Process Outsourcing (BPO)

February 15, 2022 in Uncategorized /by Valeria Flores

First, what is BPO, and why should you consider it? Business process outsourcing (BPO) is a set of services that involves hiring (external) service providers for different operations and responsibilities related to the business. (which we will talk about later).   But why? Different businesses in all industries have embraced BPO because business process outsourcing […]

Valeria Flores

10 reasons to outsource your call center operations to Mexico

January 4, 2022 in Uncategorized /by Valeria Flores

Mexico is quickly positioning itself as a powerhouse in BPO outsourcing, but what is the reason for this?. Easily, we can say that it is mainly the operating costs, the U.S. is too expensive. Therefore, an increasing number of American businesses choose to outsource their telemarketing services and other BPO to nearshore call centers. All […]

Valeria Flores

Recent Posts

  • Why U.S. Call Centers Should Have Bilingual AgentsWhy Call Centers In The U.S. Should Hire Bilingual Agents.March 30, 2022 - 3:37 am
  • What Makes A Great Outsourcing Partnership (and even friendship) February 2, 2023 - 8:44 pm
  • The New Age of Outsourcing: How Technology, and AI are Changing the Game January 25, 2023 - 5:24 pm
  • How to keep your operations costs low January 17, 2023 - 5:58 pm

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