Federico Castillo

Hacks To Achieve The Best Results In Insurance Through BPO.

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We know how insurance companies have become important tools that have protected us from unforeseen events.   

Considering the scale this industry can cover, it is good to have key alliances to ensure proper management of all types of processes.   

With the necessity to provide top-notch service to consumers that constantly demands a proper experience.  

From all kinds of medical and mechanical expenses, from surgeries to burnt car repairs (which happened to me once), they are helpful, and it is good to have such protection.   

That is why we are concerned about mentioning possible hacks you can apply to your company and expand your insurance capacity.   

Establishing models of operation with the ability to strengthen the capacity of the insurer and highlight the product as a significant acquisition.   

Satisfying your customers through a BPO for the insurance industry amid a competitive market.  

Maintain efficient insurance processes:   

As one of the most regulated sectors derived from handling sensitive data and transactions, processes must be efficient through trained personnel and tools.   

Delegating management or customer service activities represents an opportunity to increase operational capabilities at reduced costs.   

These same processes can become tedious for the customer, consuming time they don’t necessarily want to waste.   

For this reason, users’ attention must be reinforced through kindness and professionalism to attend to each eventuality in a personalized manner.   

Digitalization of insurance policy:  

Insurance companies must not resist change.

Therefore, no matter what vision or scope you want to reach, your customers deserve the best tools and facilities for any procedure.   

This resistance is natural because technology constantly changes, but with the right team, this can be used to benefit and even introduce more facilities.   

Digital transformation is inevitable and necessary to renew obsolete systems.   

Consumers notice when the company’s service, processes, and media are outdated.   

A negative factor that can cause disgust and zero attraction for the product’s contracting.   

Having digital applications in which different processes can be performed besides managing all the information of interest to a quick reach have been one of the best tools implemented.   

The contact centers have been one of the most requested means of communication to date, having staff trained to solve problems or situations that merit specialists.   

Also, media such as live chat have proved competent for situations that do not necessarily have to scale a person. Either query or data entry.  

The help that BPO industry can provide:   

Improvement in consumer experience:  

Consumers expect a good experience and service when purchasing and paying for a specific product.   

Have the support of agents trained to deal with many cases and establish metrics.   

Its ability to become an extension of the brand has allowed mastery over the service and in general, a positive impact on the experience.   

Collection and payment tracking services.   

Companies must have a team capable of analyzing and determining financial aspects that relate to the consumer.   

Clarification of policies:   

Such requests are constant, as they protect both the company and the user.

Necessary to avoid misunderstandings but demands an effective system to clarify doubts.   

Final thoughts:  

I have had a positive experience with different insurers and have found myself in different situations.   

But I share the need for this industry to keep up with innovation. After all, we look for more facilities through competition and different rhythms of life.   

Outsourcing activities for insurance companies present opportunities to expand the reach of wellness with accessibility.   

Did you find anything interesting, and would you like to read more articles? visit our blogs.   

Interested in applying these hacks with a partner who shares your vision? Talk to us!   

Jason Heil

Assisting Hospitality Business Challenges Through a BPO.

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We are still in a post-pandemic recovery process where different industries have faced great adversities. One of them is the hospitality industry.   

Travel restrictions, the suspension of several businesses, and panic, in general, were just some factors that led to the cut of 50 million jobs globally.   

This figure made me think about the importance of unity and the necessary preparations to ensure the safety of all.   

I am also motivated to explore the challenges to consider and how they can help us develop alternatives to maintain times of prosperity.   

The overall impact on operations:   

The hospitality industry has faced a global impact in all its functional pathways, from the workforce, covering all service and administration areas, to destinations.   

In times of recovery, it is natural to seek and recover investments at cost reduction, with projections of effectiveness.   

A business provider that handles different specialized services will be crucial in maintaining consistency and tracking all processes.   

Necessary to meet the demands that will gradually arise within the hospitality services market.   

We can point to this as a new opportunity to innovate business models and strengthen the digitization of the industry.   

Improvement in operational processes.   

Leaders and companies constantly analyze the most efficient ways to obtain results through different teams and channels.   

A culture that motivates the workforce and generates alliances with other actors that tie with it, providing positive contributions.   

The alignment of cultures has become fundamental in a multilateral scenario, in which companies with a vision of expanding their market run.   

Recognition of your leaders:   

Recognizing all team members, aside from the company or industry, is essential. Motivation is key to achieving any goal.   

But those who cannot be ignored are the leaders. Those who stand out and show interest in personal and professional growth will become critical elements.   

I always get excited when I share success stories in Redial, because, beyond the benefit we could get from delegating activities, your staff growth is a sign of the opportunities that are appearing.   

So, if we recognize this talent, we retain more individuals who can help us optimize processes and rescue the sector’s attraction.   

Use of digital tools.   

As a result, incorporating tools that allow these processes will give agility in the attention of the different media.   

Coupled with these benefits, providing a quick general care service, hosting, and administration improve the consumer experience.   

These digital services provided by different platforms or contact centers have maintained the opportunities to stand out in the market and retain customers.   

When the customer receives friendly and specialized care, we have more chances to ensure their return by receiving help throughout the process.   

We can see it from the customer’s perspective, generating or regaining the confidence to take their trips for personal or business reasons.   

The least you could expect would be not only quick attention, but you would also expect all the digital channels mentioned to facilitate your experience from purchase to arrival.   

Rates:   

The rates offered directly from hotel companies’ websites, or intermediary platforms will be one of the most determining points for the market.   

The diversification of experiences and prices will be even more observed and demanded, so having trained staff to answer any questions and be able to persuade will be invaluable.   

Final thoughts.   

I believe that no industry is exempt from the need to be up to date in terms of technological innovation.   

The offer of digital services and attention by omnichannel media will no longer be; they have been necessary for the last decade to improve the consumer experience.   

Sharing vision and objectives with partners and reducing costs without sacrificing service performance and effectiveness is a plus point that BPO businesses will have an advantage due to its multidisciplinary nature.   

Would you like to know more about Redial and how it can help your hospitality business? We have all the tools to help you. 

Federico Castillo

5 reasons why culture alignment is essential if you’re looking to outsource your operations.  

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Culture alignment is essential. It has become a matter of discussion when establishing negotiations. 

This is promoted by leaders who have a key role within the company, as an excellent organizational culture attracts potential talent.  

We will present five reasons why cultural alignment between you and BPO companies is essential for mutual benefit.  

1. If there is an alignment of culture, there is an alignment of objectives.

  

The company’s values, goals, and how far it wants to go are fundamental ingredients for a clear idea of the aspirations and how to work.  

Allows you to understand both of the companies’ beliefs, facilitates communication processes, and achieves expected results.

This process is necessary as it demonstrates a willingness to share objectives to ensure mutual benefit.  

Having such open and transparent conversations give us more experience for future collaborations, which today are necessary to maintain relevance within the market. 

2. Effective communication 

 

By presenting culture and setting shared goals, communication becomes accessible.  

This is essential so that the workflow is dynamic and does not stop at certain internal or external limitations.  

Situations are followed with availability to solve and maximize processes in case of any problem.   

Participants keep up to date with any innovation—usually, digital tools to increase the presence of both brands and execute activities efficiently. 

3. A workplace with opportunities 

 

Growth opportunities are very important as they demonstrate a strong structure and increase the chances of achieving goals.  

Incentive and career plans for internal collaborators are attractive for both organizations as it represents a formality and considers stand-out skills.

In addition to the workforce’s skills, training plans are implemented appropriately to the industry and long-term objectives.  

A positive environment with values that benefit both the company and its employees triggers a better performance in activities.   

4. Adoption of new work methodologies. 
 

Working together with an outsourcing company can help adopt innovative work methodologies.  

Companies offering this service, constantly evolve and adapt to meet the different needs of many relevant industries.  

This is very important due to the constant demands, many BPO businesses attend, like non-voice customer service, automotive & health insurance, etc.   

It takes very seriously the application of new technologies and software to manage different procedures and guide to make better decisions. 

5. They become strategic partners 
 

Once collaboration is done, and cultures are aligned, they become partners who execute the best strategies for mutual benefit.  

Establishing strategic relationships with outsourcing companies facilitates recruitment processes and the delegation of activities.

Consequently offering solutions to processes that can result in complex or time-consuming.  

A strategic partner, such as a BPO, presents a series of competitive advantages such as positioning, expanding operations, access to new markets, and increasing resources. 

This has been the case with nearshore call centers with their bilingual services, similar business hours, and overall great customer experience.  

Final thoughts:  

No doubt organizational culture has become one of the most important elements for the company and its workers. Today, more than ever.  

It is a priority, especially for businesses that aim to expand by different means.  

This has become a point of interest, especially for the youth workforce looking for companies with interesting organizational cultures and growth opportunities.  

At Redial BPO, we have it clear, and no doubt our organizational development department prioritizes the application of a culture that benefits both worker-company.  

Our talent is fully prepared to perform any service, supported by the best tools and technology.   

Would you like to know more about how we could help your business? Contact us! We would love to talk. 

Federico Castillo

Most Important things to consider about nearshore outsourced supply chain services 

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This time, we will look beyond one industry and analyze the most important things to consider about outsourced supply chain services. 

From what could be the heart that kicks off all kinds of business, the supply chain.  

Important things to consider about the supply chain:

  

We can understand this concept as the activities needed to produce and deliver the goods and services of various industries.

This also means delivery can be from air, sea, and land.  

The importance of this process lies in its impact on our daily life, more specifically, by the fact that humans depend on supply chains to deliver necessities such as food and water. 

A surprising element considering its versatility can attend different businesses such as retail, agri-food, health care, climate actions, and overall production.   

Oursourced supply chain services

Good management can increase the percentage of efficiency in the delivery of all these goods and services.

Therefore, reducing the chances of presenting some inconvenience that, at different times, can be converted into supply chain issues. 

These problems increased with the arrival of the pandemic caused by COVID-19.  

Two years have passed, in which they have tried to re-establish operations and strategic communications and, in this way, avoid delays of final products to consumers.  

Various efforts have been made to resolve the supply crisis, which has now been affected internationally.  

The closest presented to us was the port of Long Beach, which to date, has considerable delays in unloading vessels.  

Through difficulties, resolutions arise.

These have led to new platforms, with process optimization offered to the sector that has identified potential problems.

No to mention, cost reduction, and satisfaction of the final product or service.  

We must consider that outsourcing the supply chain has presented lots of benefits.

Allowing businesses to focus on their competencies, operations in general, and the proper attention to customer requests.  

How does nearshore outsourcing helps SCM?

 

Nearshore outsourcing services for the supply chain allow for managing numerous vital activities.  

We can start with data processing and logistics related to shipment tracking and delivery, inventory review, and information verification.  

These processes are possible through contact channels with talent or specialized technology.  

Customer service is constant in supply chain operations for both businesses and consumers. 

 An intrinsic relationship between the outsourcing processes has created the structure to ensure quality and results based on the corresponding performance indicators. 

Due to its strategic position and bicultural, and bilingual knowledge, Mexico has proven to be an attractive and efficient nearshore location. 

All these processes ensure that we have our goods and services available.  

But beyond consumption, which is essential, securing good management develops opportunities.

Diversification, employment generation, community improvement, and economic growth.  

Final Thoughts:  

Today, we continue to face different challenges, thus businesses must be aware of how they can optimize and ensure excellent performance. 

Ongoing labor shortages are an issue to consider attending.

It is a phenomenon that has been present in different regions, and the process could be facilitated through companies that have the structure to perform quality hiring and staffing solutions. 

Recruitment will be effective with the promotion and implementation of organizational cultures that benefit the workforce.

Additionally, a system of compensation and professional growth ensures results at different times.  

Bottling and automation, although sometimes inevitable, could also be addressed with the resolutions we mentioned and with the idea (which we retain) -not all activities can be supported or entirely solved by algorithms.  

Empathy and the ability to connect are part of the essence that generates human talent.  

At Redial BPO, we love being up to date with your operations.

We believe that innovation and resource generation movements are important for the betterment of communities.

Did you find a way we could help you? Contact us; we’d love to talk to you. 

Federico Castillo

How can BPO services and retail work together?

 

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BPO services and retail are one of the most critical industries.

Maybe you are wondering how to upgrade and work alongside a business that knows how to be in touch with all the constant changes many industries face.   

Perhaps you have the resources to venture into the retail business, a sector showing constant economic GROWTH.

According to the United States Census Bureau, either by the direct sale of products, supplies, and services.  

Or maybe you are a retail investor who wants to ensure efficiency in the distribution and operation of the business.  

You know what has been mentioned involves many processes, information, and activities in constant demand and evolution that define your competition in the market.   

It is understandable and often necessary to have a team prepared to help you achieve the goals you have for your business, which can be summarized in 4 specific key points:   

  • Exceptional customer service.   
  • Enhance your brand and value proposition.  
  • Find the best talent through quality recruitment and training.  
  • Be up to date with modern technology. 

It sounds like a lot, but we will explain how can BPO services and retail could work together. We will also explore the new challenges and possibilities.   

  • 1- Exceptional customer service for Retail

 Consumer retail is always on the move. People are very active and expect to have the proper attention.  

 Business Process Outsourcing company’s primary focus is to deliver quality customer service.

Fundamental since they are the basis not only of income but also of satisfaction and, subsequently, the development of opportunities. That’s just how retail works.  

Working with a BPO for retail services helps you achieve a seamless experience.

This is possible due to the optimization and follow-up corresponding to your needs with a multidisciplinary approach.    

  • 2-Enhance your brand and value proposition by outsourcing your retail services 

Great customer assistance and omnichannel services are essential for proper pre and after-sales management.  

It solves any possible inconvenience and thus increases the chances of communicating the benefits of your product or service.   

At Redial BPO, we always recommend focusing on your business and your customers.  

Always ensuring that we have the experience to keep up with the constant changes in the industry and invaluable factors such as economic context, culture, and language.   

 

  • 3- Find the best talent through quality recruitment and training.  

Providing effective and honest care through a recruitment process that ensures value and professional growth is necessary for long-term results.  

In addition with follow-up with clients and constant training of the operations team is essential.

That way, call centers that provide services for the retail business can feel more like an extension of the brand than an outsourced building.  

  • 4- Be up to date with modern technology.  

Key factors are fully digital platforms, which many businesses in the sector have incorporated.

Strengthening what we know as e-commerce and project management software.   

The growth of e-commerce platforms and stores has required the establishment of many resources and digital attention with the help of artificial intelligence.

Services that have proven to be highly effective.   

With this in mind, we also opt for innovative technologies, fully adaptable to your business and your goals.   

Recently, we have incorporated a new tool: speech analytics AI.

A tool that analyzes the conversations between agent and client to automate processes and ensure faster results. 

The use of these tools represents a step up in the contact centers industry.   

  • 5- New challenges for retail business 2022  

Although the retail sector maintains sustainable growth, it is not exempt from situations that currently intervene in behaviors, such as inflation.   

The rise in prices affects the behavior of all customers, modifying their preferences and motivating them to look for more alternatives that respect their quality-price standards.   

Because of this situation, the competition every day looks for more effective methods and ways to ensure the retention of a loyal customer base.   

  • Final thoughts  

 The retail industry has many challenges and business opportunities if it keeps up with needs and opts for strategic alliances with companies specializing in optimizing operations.   

Maintaining a loyal customer base is possible with quality attention and follow-up to any request.   

The use of technologies to manage projects and large amounts of data helps us make better decisions.   

With all of this mentioned, it is possible to create a structure with the ability to establish and execute communication strategies for the benefit of your business.   

We have all the tools and talent to help you empower your services and achieve your goals at a cost-effective nearshore opportunity.

We would love to talk to you and help with your day-to-day operations. Give us a call. 

Luis Olvera

7 Things to Know Before Outsourcing Call Center Services in 2022

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Growing your business goes hand in hand with ensuring the best, fastest, and most efficient customer experience. To ensure growth at a fraction of the cost, outsourcing your call center needs is an efficient method.

It has become clear that customer experience is now the dominating factor in ensuring that businesses stay relevant with their products and services; Microsoft stated in their 2019 survey that 95% of their clients defined customer loyalty through excellent customer experience.

Zendesk also reported in 2019 that 84% of the customers surveyed marked customer experience as a decisive factor in establishing a relationship with a business to acquire products and services.

Since these numbers continue to become more critical, primarily when customers are restricted to their homes due to the Covid-19 Pandemic, ensuring that your call center team’s growth goes hand in hand with customer experience is the most vital factor to investigate.

Moving forward, outsourcing call center operations to a nearshore partner

Reaching your goals can be done by leveraging the outsourcing call center services provided by a BPO, Business Process Outsourcing partner.

The right BPO partner will have the knowledge and experience to assist you in front and back-office operations, reducing your expense footprint while providing you with the right solutions.

When considering outsourcing call center services, you should evaluate which parts of the operation can and should move to your BPO Partner, either inbound or outbound calls. Be it a small or more significant portion of your operation, when handled by the BPO Partner, turning a cost center into a revenue center.

The appropriate BPO Partner will help you in this critical decision-making, ensuring that the transition is seamless and as transparent as possible to key stakeholders who oversee handling the call center operation’s essential tasks.

As mentioned previously, another clear benefit from outsourcing your processes come from the savings on your operation, reducing infrastructure, HR payrolls, bills, and taxes which the BPO world translates to at least a 50% and up to 70% reduction in the general cost of your operation.

money

Who should be outsourcing call center operations, and why is it important?

The move is clear and straightforward to the larger set of businesses worldwide; outsourcing to the right partner is a sure way to ensure your company can maintain an excellent level of customer experience at a fraction of the cost.

For startups and SMB, Small and Medium Size Businesses, this decision may not be apparent when multiple factors affect the business’s growth and reach. Still, a clear decision to outsource call center operations before rapid growth has started can help remove a considerable strain on fledgling businesses.

Your BPO Partner can provide support through e-mail, live chat, phone, or a combination of these that can be associated all through omnichannel support; the options are dependent on the business’s assessment.

One final consideration to perform stands in the field of return of investment; while smaller businesses can sense outsourcing call center services as a considerable expense, the return of investment becomes substantial when providing the right customer experience to an ever-growing loyal baseline of clients.

Regardless of the size of the industry you serve, the right BPO Partner can ensure that outsourcing call center services becomes efficient and, in the mid-term profitable, upholding your values and making your brand shine with every interaction your clients make.

The leverage of the right partner can also ensure that cultural and linguistic barriers are cut and kept to a minimum, putting your clients in a comfort zone when making critical decisions during the purchase of a product or service.

With the integration of multilingual customer support agents, it is also possible to give support to larger sectors interacting with your business in their language and understanding tendencies and culture, raising the bar for customer experience with a tailored experience.

Final Thoughts: Living the BPO experience through Redial BPO.

Choosing the right partner with the necessary experience in customer service and a deep understanding of your industry can be complex and challenging when considering offshore partners who are not in your time zone, show a cultural barrier, or do not understand your business field.

We have more than 45 years of experience in the BPO Industry and can help you to reap all the benefits with a fast return on investment.

Our focus ensures that your business benefits from a large pool of talent with the right mindset, ensuring that you can start running from the first setup and wow your clients on every interaction.

Leveraging the newest technologies and methodologies in the field, fast communication channels inside your time zones, and in-depth knowledge in your work line, we also ensure that the integration is seamless and beneficial.

If you have questions about what other services you can obtain from outsourcing your Call Center Operations to Mexico, you can contact RedialBPO for more information.

[1] https://info.microsoft.com/rs/157-GQE-382/images/2018StateofGlobalCustomerServiceReport.pdf

[2] https://d1eipm3vz40hy0.cloudfront.net/pdf/The_Zendesk_Customer_Experience_Trends_2019.pdf

[3] https://customerthink.com/call-center-outsourcing-pricing-around-the-world/

AI CUSTOMER SERVICE
Valeria Flores

How Does AI Impact Customer Service in Call Centers?

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Artificial Intelligence is process automation, which is the configuration of computer software to emulate human interaction in digital systems, creating robots that capture data, provide feedback, and communicate with other systems.

If you’re interested in outsourcing your customer service campaigns to develop a more efficient and effective experience for your clients, this is the perfect first step!

Nearshore call centers help reduce operating costs and increase the quality of service with state-of-the-art technology.

Brain with digital circuit and programmer with laptop. machine learning, artificial intelligence, digital brain and artificial thinking process concept. vector isolated illustration. Free Vector

Why should I be interested in outsourcing call center services with AI?

AI is a virtual system that can perform high volumes of transactions, working without any interruption 24/7.

Being highly configurable, the AI can perform the same tasks faster and more efficiently, freeing human labor to develop other charges such as decision making, analysis, and innovation.

How is AI used in Call Centers?

  • Predictive Call Routing
  • Interactive Voice Response (IVR)
  • Conversational AI
  • Emotional Intelligence AI
  • AI-Powered Recommendations
  • Call Analytics

    Artificial intelligence (AI) takes the intelligent routing and makes it even more innovative. Now call center agents can route inquiries based on additional criteria, such as customer personality and information gleaned from previous contacts.
Robot studying cloud technology through magnifier. artificial intelligence, machine learning, cloud computing, robot thinking concept. vector illustration isolated Free Vector

These are some essential points and benefits that you can consider for your business:

  • Increased productivity and fewer cost overruns
  • Outreach
  • Data collection management
  • Automation
  • Document and report generation
  • Mailing
  • Highly transactional processes.

Nearshore call centers with AI are customizable to business rules, consequently used in response through its technology and security for management and control of monitoring in each phase.

We are eliminating human error.

Using AI in call centers aims to improve the customer experience and relieve human agents of time and energy spent on simple requests.

Matching a customer with the right agent at the right time can do a lot to optimize efforts.

Ultimately, AI can automate simple tasks, deliver in-depth analysis, and help agents reach a faster response time, better first-call resolution, and more satisfied customer service agents who have the tools to do their job better.

Developers building, testing and deploying chatbots on platforms. chatbot platform, virtual assistant development, cross-platform chatbot concept Free Vector

Is it possible to replace agents entirely in the future?

We don’t believe this question cannot be answered precisely, just with a yes or no answer only. In a way, artificial intelligence can handle repetitive and simple calls by being automated.

It helps agents because it gives them time to handle more sophisticated calls.

But in some ways, this can reduce the volume of calls to live agents and affect the number of reps needed in a call center.

Here at REDIAL, we recently implemented new technology to our services; the AI service is a workforce platform that would help us do more with our resources and delight the customers.

  • Fuel revenue growth
  • Retain more satisfied customers
  • Manage compliance and risk
  • Drive operational efficiency at scale

We have the infrastructure to support any industry and make the transition as smooth as possible.

We are committed to helping businesses achieve their goals with cost-effective nearshore outsourcing solutions.

To know more about our full-service support and get a quote, click this link!

What is a Call Center Service Provider Woman Smiling
Luis Olvera

What is a Call Center Service Provider?

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A business in the 21st century will inevitably establish a relationship with a call center service provider; the possibilities of growth, savings, and increased customer satisfaction make it a new reality.

Great interactions and an excellent customer experience have become the defining factor in the Covid-19 era; in a recent study, it was identified that 59% of consumers surveyed reported that customer experience was a deciding factor on who they would purchase from.

In another study, it was identified that 91% of customers would stop interactions with a business after one bad experience, making the need for excellent customer service while handling large volumes of interactions the number one priority for businesses.

How does a Call Center Provider work?

When a business continues to grow, this puts a key factor into the spotlight:

The relationship with your clients and how their experience is felt every time they interact with you.

A larger baseline of clients means additional infrastructure, employees, new methodologies, continuous training, and several items that continue piling up as you grow.

Today’s reality means that this growth comes at a considerable price; leveraging a call center service provider can reduce your expenses by sixty percent per agent; this cost also includes infrastructure, management, and training periods.

A call center provider ensures that your business is kept ahead by giving you space for growth at your rate; this means only paying for what you need as you go.

With a number of services available for you to choose from, there is also an essential matter of expanding into other areas to benefit the communication channels, both internal and external, to ensure that everyone knows what is happening.

Do I really need a Call Center Services Provider?

When considering the benefits, there is a lingering question, why would I need a call center service provider?

Outsourcing to the partner of your choosing gives space for growth at a fraction of the cost; additionally, handling multiple services through a single partner means having a single line of communication, in turn making changes and improvements work faster across the board.

The answer goes beyond savings and numbers; the main benefit obtained through a partner is the leverage of years of experience in the field and choosing the right people and technology for the tasks.

Call Center Service Providers have a large pool of talent to tap into, which they regularly discriminate to get the right resources; this helps create a better experience for you and your clients, minimizing cultural and linguistic barriers and the learning curve.

A focus on omnichannel support from this same partner ensures that they handle all interactions with all the information they need, avoiding unnecessary questions and frustration from your clients who make their time a priority during these times.

Choosing the right Call Center Provider

Making the right choice can be challenging when looking at the possibilities. There is experience, and field expertise, which may look the same but have different impacts on your business, the cost and speed of implementation, and the location, which influences the linguistic and cultural aspects.

Talk to the partner of your choosing, get to know and understand them as they come to know and understand you and your business, the importance of this interaction will ensure that you are making the right decision.

With additional indicators to look at during this process, it is vital to create a list of your business requirements, present them to your potential partner and understand their capabilities and knowledge of the field.

Do not hesitate to ask during this process; the more information you have during the selection process makes you take the right steps for a solid partnership with the right call center services provider.              

Why you need us

We have more than 45 years of experience in the BPO Industry and can help you to reap all the benefits with a fast return on investment.

Our focus ensures that your business benefits from a large pool of talent with the right mindset, ensuring that you can start running from the first setup and wow your clients on every interaction.

Leveraging the newest technologies and methodologies in the field, fast communication channels inside your time zones, and in-depth knowledge in your work line, we also ensure that the integration is seamless and beneficial.

If you have questions about what other services you can obtain from outsourcing your Call Center Operations to Mexico, you can contact RedialBPO for more information.

[1] https://www.dixa.com/blog/these-5-trends-will-define-great-customer-service-in-2021/

[2] http://ww2.glance.net/wp-content/uploads/2015/07/Counting-the-customer_-Glance_eBook-4.pdf

[3] https://www.syrow.com/much-cost-hire-call-centre/

3 Things to Look for in an Outsourcing Partner Cover
Luis Olvera

3 Things to Look For in An Outsourcing Partner

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Call Center outsourcing has become a norm inside every industry globally; this method provides room for growth at a reasonable price with a list of services that would take a sizeable investment to achieve on your own.

This also means saving time while reaching your goals from the beginning. Having experienced people take over your call center needs while other business resources continue with critical tasks that require their attention daily.

There are three factors to consider when looking at an outsourcing company, which will provide you with insight on making the right decision when moving forward with this process.

A call center outsourcing company always wants to be your partner.

Any company looking to become your partner during the process of call center outsourcing must show to you that they are interested in the task coming at hand; this includes:

  • Interest in your field of business and knowledge, being easily identifiable when engaging and planning the initial steps for an outsourcing process, any partner that has experience in the industry will immediately understand what you do and the industry.
  • Understanding your business culture and vision, an essential item for any outsourcing company is to know your objectives, plans, culture, and vision, creating a better relationship and, in turn, providing the right services to your clients.
  • Making your brand shine is a critical item to look at for someone that wants to be your partner is their interest in making your brand shine, using their industry knowledge and experience to ensure this happens every time.
  • Flexibility and opportunity for rapid growth, for any business looking to leverage the benefits of call center outsourcing, there is a need for rapid growth, which an outsourcing partner should be able to provide, this includes flexibility to ensure that your goals are met in the shortest possible time.

A call center outsourcing partner brings together the right people and culture.

Building a lasting relationship during the call center outsourcing process means having the right people for the job; this goes from top to bottom for the outsourcing company.

Experience is not all in the field; it is also vital that agents engaging with your clients are also aware of the culture and language of your clients, removing barriers and improving the customer experience tenfold.

Additionally, call center outsourcing will ensure that agents involved in the call center environment are continuously trained and updated with changes you have implemented.

This is another crucial advantage of having a nearshore partner with you, working in the same time zones, and avoiding unnecessary complications of working weird hours, affecting your operation and how it is engaging with your clients.

Another hidden benefit comes from having a partner that can leverage a talent pool that is knowledgeable in your industry, understands the language and culture, minimizes culture shock, and achieves clear and concise communication during every interaction.

A call center outsourcing partner provides you with services that fit your needs.

Having mentioned the quality of the people and their interests, the final item involves the area of services of the outsourcing company.

When evaluating your partner and their current offerings, it is essential that they match your existing business line; it is also necessary to look at other services that they provide for possibilities of moving other processes to the same partner.

This consideration helps you make an educated decision, avoiding the necessity of hiring additional partners to outsource your processes, saving you time, money, and the need to have multiple parties involved during critical changes.

Observe also other services which could be essential to make your business grow, areas that may not be currently tapped but could bring important benefits such as lead generation to make your brand known to an untapped section of the market.

Final thoughts

Making the right choice is essential; it will help you boost the efficiency, quality, and engagement of your business with your current baseline of clients.

Putting all of these items at the forefront and ensuring the outsourcing company of your choice follows them will create an excellent relationship and push you forward to excellence.

 Ready to choose the right partner, looking to outsource your operation to a nearshore call center service provider, we can help you make the jump forward and ensure you hit the ground running.

We have more than 45 years of experience in the BPO Industry and can help you to reap all the benefits with a fast return on investment. If you have questions about what other services you can obtain from outsourcing your Call Center Operations to Mexico, you can contact RedialBPO for more information.

What is BPO Woman on Computer
Luis Olvera

Want To Know What Is BPO (Business Process Outsourcing)?

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Businesses worldwide are continuously looking to improve their processes while ensuring that the cost involved is sensible enough to put things in motion, BPO Services are crucial in giving you the advantage you need in a competitive world.

When considering the next steps in growing your business, there are vital factors to put onto the table, easily accomplished by the right BPO Company and their services.

Business Process Outsourcing is used to enhance current processes, increase your current reach and take advantage of professional experience from years in the business to handle larger volumes of clients.

Most BPO Services involve the front-end, which focuses on servicing your clients, and back-ends, such as account handling, document processing, and financial reporting, with additional services available depending on your needs.

Looking for the right BPO partner ensures the savings are passed to you

When looking to expand, the cost is always a concern for businesses going through rapid growth; building a relationship with a BPO Company ensures that your operation can achieve the desired size without breaking the bank.

From the average cost for an agent in the US, which includes all costs involved in the infrastructure, support, and other expenses, and the average price for an agent with the BPO Company of your choosing, you can save approximately 40% of your operation cost.

This benefit in savings allows additional growth at a fraction of the price, without the need to invest in infrastructure or tools, which would put you at a disadvantage with the competition.

Furthermore, with the right partner, there can be added benefits in cost savings such as process improvement, tools to assist with the customer experience, multilingual agents, and general knowledge, which accelerates the outsourcing process.

BPO Services help put customer experience at the forefront

Inside the BPO Services available from your partner comes experience from years in the businesses, looking to hire the most experienced on the available pool on their location.

With this, your business has the immediate benefit of hitting the ground running, putting the best customer experience and knowledge available to you and your clients in every interaction.

Combined with a relationship that brings continuous improvement, years of experience in the BPO field, and knowledge fit for your business, a tailored experience can be built for you which fits all of your business needs satisfying you and your clients with every interactionNearshore BPO Companies have a hidden benefit with them, intimate knowledge of the culture, language, and trending topics of the United States, making every interaction feel like they are speaking to someone who can understand them.

With the right BPO company, you make rapid leaps in efficiency

A BPO Company brings additional benefits to your business; with knowledge being the primary focus, industry knowledge and experience can help improve the current business processes.

With the right BPO Services, there is the added benefit of having readily available multilingual agents that can serve a higher spectrum of clients for your business at a reduced price than an agent with the same skills in the United States.

Agents with experience in the field can handle larger volumes of calls, chats, and e-mails, avoiding extensive periods of training or preparation to reach the desired level; this includes tools, processes, and industry knowledge that puts a BPO Company at a considerable advantage.

The added benefit of increased efficiency in your process makes your culture and brand the first choice for your clients.

In turn, this helps build a large baseline of customers that will be satisfied every time they interact with your business through the BPO Company of your choosing, making them return every time for additional products and services.

To learn more about the benefits of having a multilingual partner we have an article that goes into detail on the subject which you can find here.

Reaching the desired markets and more

A business looking to grow must put its sight on new markets; this means up-and-coming markets or previously untapped markets ready for your products and services.

With the right BPO Services, you can rapidly increase your reach in different languages and cultures that the available agents will have a proper understanding of, making your customers feel appreciated and valued.

This also means handling multiple channels of communications and services that your clients will use for interaction, such as live chat or social media, or more traditional means like calls or fax, that in other circumstances would mean a complicated interaction.

Having a single BPO Company handle all of these processes means that you can continue to grow and manage your business while your partner continued to deliver with fast turnarounds.

Ensuring that processes are more efficient and resilient means that you and your clients always get what they need precisely when required.

These items put into perspective what Business Outsource Process is all about and how it can help your business put itself on the path for exponential growth.

Ready to make your business grow exponentially and get all the benefits with the right BPO Partner?

We have more than 45 years of experience in the BPO Industry and can help you to reap all the benefits with a fast return on investment. If you have questions about what other services you can obtain from outsourcing your Call Center Operations to Mexico, you can contact RedialBPO for more information.

[1] https://customerthink.com/call-center-outsourcing-pricing-around-the-world/

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