Q1 · Engagement
99–0%
942 employees surveyed
99–0%
942 employees surveyed
We listen — and almost everyone answers.
We measure engagement continuously and act on every wave. Johannesburg climbed from 73% to 100% participation in a single year.
ICMI Global Contact Center Awards 2026 · Nominee
Culture You
Culture You
Can Measure.
Redial BPO — Nominee, Best Contact Center Culture.
942 voices. 99–100% participation. One community across Mexico, South Africa, the Philippines & beyond.
Our culture, in five statements
The application, visualized.
Five claims judges can check against the numbers. Each is drawn straight from our April 2026 Work Environment Survey and January 2026 Client Satisfaction Survey.
Q2 · Client CSAT
0%
↑ from 85.1% year over year
0%
↑ from 85.1% year over year
Happy people make happy customers.
Clients rate us 91% on responsiveness and attentiveness — and several programs hit a perfect 100%.
Q3 · Growth
83–0%
want to grow into leadership
83–0%
want to grow into leadership
People don’t just stay — they grow.
82% of Mexicali employees see themselves at Redial next year. Many of our leaders started on the floor as agents.
Q4 · Leadership
0%
leadership score — our highest dimension
0%
leadership score — our highest dimension
Leadership people actually trust.
Peaking at 86% in Tijuana Rio. Trusted managers are our quiet superpower.
“
Culture is the only sustainable advantage a BPO can’t buy off a shelf — and at Redial it is the reason we win. We don’t treat culture as a poster on the wall. It is the engine behind our growth, and it is why I believe Redial has the best contact center culture in the industry.
Jason Heil · Chief Executive Officer, Redial BPO
Read the full message
“Culture is the only sustainable advantage a BPO can’t buy off a shelf, and at Redial it is the reason we win. This year, 942 of our people across Mexico and South Africa told us what they think, and they did it at a 99 to 100 percent participation rate at every site. We segment every result by site, campaign, and shift; we read the comments one by one, and we invest against the things our people tell us are hard. We don’t treat culture as a poster on the wall, acting on it once a year. That discipline — listen at scale, act with honesty, grow our own — is what lets us scale across borders and still feel like one community. It is the engine behind our growth, and it is why I believe Redial has the best contact center culture in the industry.”
Our people
One company. Five homes.
A look into Redial — the real workplaces and teams behind the numbers, across Tijuana, Mexicali, Johannesburg and Manila.
Tijuana Centro
Tijuana Rio
Mexicali
Johannesburg, South Africa
Manila, Philippines
#WinningAsOne — our teams
Story spotlights
The people behind the numbers.
Real Redialers, in their own words. Tap a story to play.
Community impact
We start conversations —
We start conversations —
and make a difference.
Guided by our purpose of having a positive impact on people’s lives — increasing value for our customers, our Redialers, and our communities.
Redial is a proud supporter of Impact Sourcing — creating professional opportunities for people with limited access to formal employment.
Jul 2024Johannesburg
Nelson Mandela Day
Johannesburg
Partnered with Thandanani House children’s & refuge home; collected food, clothes and blankets for vulnerable children and families through winter.
Jul 2024Mexico
“Tapitas” Cap Donation
Mexico
Collected 100 kg of plastic caps to help fund cancer treatments.
Jul 2024Tijuana
Desayunador Salesiano
Tijuana
Internal food, clothing & cleaning-supply drive for the less fortunate.
Feb 2024Mexico
Empowering Studies
Mexico
Donated school chairs to schools facing financial challenges.
Feb 2024’24 & ’22
Pawlentines
Mexico
Supported animal shelters; promoted adoption, awareness and compassion — Redial matched and doubled donations.
Jun 2023South Africa
Back to School — South Africa
South Africa
Backpacks filled with school supplies for students returning to class.
Jun 2022Mexico
Sharpening Opportunities
Rancho La Hermosa
School supplies for the Rancho La Hermosa orphanage; Redial added 50 MXN per item donated.
Nov 2022Mexicali & TJ
Yes, She Can
Mexicali & Tijuana
Hygiene-item donations to CAVIM (Mexicali) and DIF (Tijuana), supporting women and children.
Who we are
Culture is our strategy.
Our Vision
To be an award-winning company that stands out in the call center industry by providing best-in-class service.
Our Mission
We enhance value for our Clients, our Redialers, and our Communities.
Reliability
A trustworthy company offering efficient, excellent solutions for our clients.
Empowerment
Entrepreneurial-minded professionals who develop, prosper, and responsibly represent the company.
Determination
Persevering, unafraid of new challenges, confident in our capacity to overcome adversity.
Integrity
Strong moral principles; we do the right thing and stay consistent in what we think, promise, and do.
Authenticity
We create our own operating style; authentic people who think outside the box.
Loyalty
Strong, reciprocal relationships with clients, with constant support and communication.
Don’t take our word for it.
Browse what our people are actually posting. Every tab links straight to the live profile.
Redial BPO on YouTube
Culture reels, employee stories and life at Redial.
Open playlist ↗
@redialbpo on Instagram
Everyday culture, celebrations and behind the scenes.
Follow us ↗
@redialbpo on TikTok
The fun, fast, human side of Redial culture.
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Redial on Facebook
Community news, milestones and announcements.
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