Nearshore & Offshore BPO Solutions

Call Center & Contact Center Outsourcing Built to Scale Your Business

Outsource customer service, tech support, sales, and back-office work to bilingual nearshore and offshore teams — and cut costs 30-50% without sacrificing quality.

Bilingual agents in Mexico, South Africa & the Philippines
Live in as few as 4-6 weeks, teams starting at 5-10 agents

2017

Operating since

1,000+

Trained agents

Delivery countries

95%+

Avg. CSAT score

Prefer to talk sooner? Schedule a meeting now at your convenience →

Front-Office & Back-Office BPO

One Outsourcing Partner for Every Function That Touches Your Customer

Whether you need to outsource customer service, stand up a technical support outsourcing program, or hand off back-office work, Redial builds a dedicated team around your existing workflow.

Customer Experience Outsourcing

Omnichannel support across voice, chat, email, and social — the core of most call center outsourcing programs.

outsource customer service

Technical Support Outsourcing

Tier 1-3 specialists who resolve issues fast, reduce escalations, and protect product satisfaction scores.

outsource customer support

Sales & Lead Generation

Revenue-focused inbound and outbound teams that qualify leads, book meetings, and grow accounts.

outbound call center services

Back-Office & Data Processing

Data entry, order processing, document management, and workflow support handled with precision.

bpo call center

Financial Services & Collections

Compliant, PCI-secure billing, AR/AP, and recovery programs that protect customer relationships.

third party call center

Voice AI & Automation

AI-augmented workflows and 24/7 intelligent voice support that make human agents faster and more consistent.

cx outsourcing

The Basics

What Is BPO, and Why Do Growing Companies Use It?

Business Process Outsourcing (BPO) means partnering with an outside provider to run specific functions — like a call center, tech support desk, or back-office operation — more efficiently than building it in-house.

Front-office services

Customer-facing work that shapes experience and brand perception:

Customer service & contact center outsourcing
Technical support
Sales support & lead qualification
Appointment setting
Multichannel customer engagement

Back-office services

Internal operations that keep the business running smoothly:

Administrative support
Finance & accounting tasks
Data entry & document processing
Claims support
Workflow & operational support

Why it matters beyond cost: the strongest BPO partnerships aren’t just about savings — they add operational leverage, so your internal team can stay focused on strategy while a proven partner handles execution, scale, and consistency.

Read the full guide to Business Process Outsourcing →

Delivery Model

Nearshore vs. Offshore Outsourcing: Which Fits Your Business?

Redial runs both models, so you can match the delivery footprint to your budget, hours of coverage, and customer base — without switching providers later.

	Nearshore Mexico	Offshore Philippines & South Africa
Time zone	Same or near-U.S. business hours	Ideal for overnight & 24/7 coverage
Cost savings	Typically 30-40% vs. U.S. onshore	Typically 40-50%+ vs. U.S. onshore
Language & culture	Bilingual English/Spanish, close cultural alignment	Native-level English, global CX experience
Best for	Latin American / bilingual customer bases, live collaboration	Maximum coverage hours, deepest cost efficiency
Ramp-up	Fast — same-day site visits from the U.S. border region	Fast — established recruiting pipelines at scale

Not sure which fits? Most clients start with one delivery model and add the other as volume grows — our team will recommend a starting point on your consultation call.

What Outsourcing Can Look Like

Representative Outcomes From Companies Like Yours

Every program is different, but these composite scenarios reflect the kind of results Redial clients typically see.

Auto Finance

A regional auto finance company needed loan servicing support to scale fast ahead of a portfolio acquisition. Redial stood up a bilingual nearshore team and grew it from 6 to 40 agents in 90 days.

40 agents

in 90 days

FDCPA

compliant from day one

Ecommerce & Retail

A subscription ecommerce brand outsourced customer service to handle seasonal spikes without hiring in-house. Support costs dropped while satisfaction scores climbed.

38%

lower cost per contact

82 → 94

CSAT in two quarters

Utilities

A regional utility provider needed bilingual billing support across two new service areas — without adding a single in-house hire or new office lease.

2 states

added coverage

new in-house hires

Representative scenarios based on typical Redial client engagements. Individual results vary by program scope and industry.

Getting Started

From First Call to Go-Live in About a Month

No lengthy procurement cycle. Here’s exactly what happens after you submit the form above.

1 Discovery call

A 30-minute conversation about your goals, current volume, and timeline. No pitch deck required.

2 Custom proposal

You’ll get a team size, pricing, and launch timeline within 3-5 business days.

3 Hiring & training

Bilingual agents are recruited and trained on your brand, tools, and processes — typically 2-4 weeks.

4 Go live & scale

Your program launches with dedicated QA and reporting. Scale the team up or down as needs change.

60-Second Assessment

Could Outsourcing Help Your Business Right Now?

Answer five quick questions to see whether outsourcing customer support or back-office work could be worth exploring for your team.

Question 1 of 5

How many customer inquiries (calls, chats, emails) does your team handle per month?

Good shape — with room to save

You're managing well today.

Your team seems to be handling volume fine right now. Many companies in this position still find 20-30% cost savings by shifting even one process, like after-hours support or data entry, to a nearshore team.

See where you could save

Strong candidate

You look like a strong fit for outsourcing.

Based on your answers, outsourcing part of your customer support or back-office workload could relieve real pressure — and typically pays for itself within two quarters.

Get my free consultation

Act now

Outsourcing could deliver major impact, fast.

Your answers point to real strain on cost, coverage, or capacity. This is exactly the situation where a nearshore or offshore BPO partner tends to deliver the fastest, most visible ROI.

Get my free consultation

Frequently Asked Questions

Answers Before You Talk to a Strategist

How much does it cost to outsource customer service or a call center?

Pricing depends on factors like program complexity, support channels, and volume, so any quote needs to be tailored to your specific requirements. Based on recent client programs, nearshore teams in Mexico typically fall in the $16–$22+ per agent hour range, offshore teams average $12–$17+ per hour, and comparable onshore U.S. staffing usually starts around $30+ per hour. Many Redial clients see substantial cost savings versus hiring and managing fully onshore teams internally. These example ranges are for guidance only and are not formal quotes.

What’s the difference between nearshore and offshore outsourcing?

Nearshore outsourcing (Mexico, Costa Rica) puts your team in or near U.S. time zones with strong bilingual and cultural alignment. Offshore outsourcing (Philippines, South Africa) typically delivers the deepest cost savings and is well-suited to true 24/7 coverage.

How fast can a nearshore or offshore team get up and running?

Most Redial programs launch in 4-6 weeks from a signed proposal, covering recruiting, training, and systems integration. Smaller pilot programs can move faster.

Is there a minimum number of agents or contract length?

Programs typically start with as few as 5-10 agents. Initial terms usually run 6-12 months with month-to-month flexibility afterward, so you can scale up or down as your needs change.

Can I outsource just one function instead of everything?

Yes. Most clients start with a single function — customer support, technical support, or collections are common starting points — and expand once they see results, while keeping other functions in-house.

Will outsourcing hurt my customer satisfaction scores?

When paired with the right partner, CSAT typically holds steady or improves. Redial clients average a 95%+ CSAT score, supported by structured QA frameworks, ongoing coaching, and AI-powered monitoring.

How do you handle data security and compliance?

Every program runs inside a PCI DSS and HIPAA-compliant environment, with role-based access and encrypted systems, plus compliance frameworks aligned to FDCPA, TCPA, and CFPB requirements for regulated industries.

Let’s build your team

Ready to scale support without scaling headaches?

Get a tailored plan and pricing in 24 hours — no obligation, no pressure.

Get My Free Consultation Schedule a meeting

Nearshore & offshore call-center teams that protect your brand — PCI DSS and HIPAA-compliant, and ready to scale with your volume.

Call Center & Contact Center Outsourcing Built to Scale Your Business

One Outsourcing Partner for Every Function That Touches Your Customer

Customer Experience Outsourcing

Technical Support Outsourcing

Sales & Lead Generation

Back-Office & Data Processing

Financial Services & Collections

Voice AI & Automation

What Is BPO, and Why Do Growing Companies Use It?

Front-office services

Back-office services

Read the full guide to Business Process Outsourcing →

Nearshore vs. Offshore Outsourcing: Which Fits Your Business?

Representative Outcomes From Companies Like Yours

From First Call to Go-Live in About a Month

1

Discovery call

2

Custom proposal

3

Hiring & training

4

Go live & scale

Could Outsourcing Help Your Business Right Now?

How many customer inquiries (calls, chats, emails) does your team handle per month?

How is your current team keeping up with support or back-office workload?

Do you need coverage outside standard business hours or across time zones?

How much time or budget goes toward hiring, training, and managing this team?

Are rising labor costs or turnover affecting your service quality?

You're managing well today.

You look like a strong fit for outsourcing.

Outsourcing could deliver major impact, fast.

Answers Before You Talk to a Strategist

Ready to scale support without scaling headaches?

Services

Industries

Locations