This policy covers collection, use, retention and security of personal customer information that the company uses in providing financial services. Redial’s policy is to collect and share personal information when it is used to maintain customer security, when law may require it, or when it may be essential to provide normal customer service. Some information is provided to Redial by customers on applications, such as name, address, social security number and income. Redial may also receive information from a consumer reporting agency regarding outstanding transactions. In all cases, Redial will limit the use and collection of consumer information to what is necessary for business processes. Access to customer information is limited to those employees with a business reason to know such information. Redial does not provide personal information to outside companies for the purpose of independent telemarketing or direct mail marketing of any non-financial service. Redial is permitted by law to disclose nonpublic personal information about customers to other third parties in certain circumstances such as third parties that assist Redial in servicing utilities, government entities in response to subpoenas and credit bureaus. This privacy disclosure is provided to comply with the Gramm-Leach-Bliley Act.
Who are we?
We are Redial; a company registered in the United states of America. We have our Call Center based in Tijuana, Mexico. Redial aims to support its Clients by strengthening Customer relationships by increasing contact and improving the quality of experience. We do this by providing the service of inbound and outbound Call Centers to our Clients. These Call Center may be utilized by our Clients for example by acting as an ‘out of hours’ customer support number. To provide this service to its Clients we may process and collect data on behalf of Redial’s Clients. The Clients remain controllers of their Customer data, we as Redial are only Processors of the Client data.
How do we collect and process your data?
Data protection laws in the European Economic Area (EEA), namely the General Data Protection Regulation differentiate between “Controllers” and “Processors” of personal data.
A Controller decides why and how to process personal information.
A Processor processes personal information on behalf of a Controller based on the Controller’s instructions.
When Redial processes your Customers’ Data, Redial is acting on behalf of its Controller based within the EEA. Redial is therefore classified as a Processor.
We may use the following types of cookies and similar technologies:
- Strictly necessary cookies required for the proper operation of the website.
- Analytical/performance cookies that collect information about how you use the website. They allow us to recognize and count the number of visitors and to see how visitors move around our website. This helps us to improve the way our website works. These cookies are sometimes placed by third party providers of web traffic analysis services.
Most internet browsers accept cookies by default. You can block cookies by activating the setting on your browser that allows you to reject all or some cookies. The help and support area on your internet browser should have instructions on how to block or delete cookies. Some web browsers (including some mobile web browsers) provide settings that allow you to control or reject cookies or to alert you to when a cookie is placed on your computer, tablet or mobile device. Although you are not required to accept cookies, if you block or reject them, you may not have access to all of the features available through the website.
We process three types of your data by using our service:
- Client account data.
This relates to the company data, and the persons (‘Users’) directly involved in the relationship between our company and your company. The personal information we process enables us to identify the Users allocated to your account and allows us to help them with any requests.
Such information will include – email address, mobile number, full name, and address.
2. Client usage data
This personal information includes User Communications data for instance. We will make notes on the Users accounts regarding their query and its status and if resolved, how it was resolved.
Such information will include: Communication meta data for our employees’ future reference.
Why do we collect this information?
We process your data as our Client which includes your User data to provide you with our services. We process your Customers data to provide the Call Centre services, namely support for our Clients’ Customers.
How long will we store your Customer account and usage data for?
Redial will store Customers’ data on behalf of the Client, the Controller, for as long as required by the Controller to provide the Controller with our services that enable our business to operate.
How do we keep your data safe?
By law, we have implemented the adequate precautions for our data transfers from within the EEA to third countries, namely Standard Contractual Clauses (SCC’s).
The Standard Contractual Clause implemented ensures the adequate technical and organisational measures are in place for processing this data outside the EEA. This allows and enables us to provide our site and services to you safely.
Should you require any further information in this regard, please contact
Arturo Montes de Oca Contreras
PN: 8584657872 – USA
6643911571 – MX EXT: 689
Av. Revolución No. 993, Esq, Calle Salvador Díaz Mirón 4ta,. Zona Centro, Tijuana, B.C. México