Business Process Outsourcing
Nearshore & offshore call-center teams that protect your brand — PCI DSS and HIPAA-compliant, and ready to scale with your volume.
Hospitality and Travel Nearshore Call Center
Strong Customer Focus With Best-in-Class Service
Our hospitality and travel call center offers secure, 24/7 all-encompassing customer care that your company needs. We offer general customer service, booking and cancellation support, telemarketing, and more. Partner with our team at Redial to improve your customer’s experience by fostering communication and efficiency, while reducing your call center costs.
What Redial Can Offer Your Company
24/7 Support
Redial professionals are always available to meet your customer’s needs with 24/7 services. Our call center is open around the clock to provide instant care to your customers, no matter the time of day.
Secure Information Handling
The confidentiality of your customers information is of utmost importance to our team. Our company is PCI DSS certified with strict preventative measures for data breach, theft and fraud.
Cost Effective
Our reliable centers are half the cost of onshore call centers. We are dedicated to helping businesses achieve better call center economics with cost-effective nearshore outsourcing solutions.
Professional Service
Since your call center is an extension of your brand and service, it’s important that it maintains the professionalism as your own employees would. Redial’s agents have multiple years of call center experience, accent neutrality, proficiency in both English and Spanish, and high familiarity with U.S. customs and culture.
Multi-Channel Support
Communication across many different channels creates a huge competitive advantage in the retail sector. Our agents can provide seamless customer support across multiple channels via phone, email, or live chat.
Services for Hospitality and Travel Industry Call Center
We offer turnkey programs with services that cater to the hospitality and travel industry’s specific customer needs
General
Customer Service
Booking and
Cancellation
Support
Telemarketing
Billing and
Payment Support
Loyalty Rewards
Program Support
Customer Testimonial
“When we partnered with Redial, they had zero experience in the collection industry. We champion challenged them with an agency that had excelled at beating their competitors for many years. Within two months Redial was more profitable and within five months they were collecting more per agent than the proven agency.”
Jeff Bronson
President, ZenResolve
Support for Hospitality and Travel Companies
Who We Serve
The hospitality and travel industry relies heavily on call centers for sales operations and customer support functions. We offer hospitality and travel companies a strategic advantage in cost reduction and improved quality. Our 100% culturally aligned workforce has the capability and experience that allows businesses to feel confident in overall service delivery.
Customer experience is at the core of what we do. Let us be a strategic partner in your business to help you reduce costs and achieve new growth objectives.
Turnkey Programs Available For:
Hotels and Resorts |
Travel Agencies |
|---|---|
Restaurants |
Car Rental Agencies |
Airlines |
Salons and Spas |
Cruiselines |
Let’s Talk About Scaling Your Team
The best way to understand what Redial can do for you is a quick conversation. We’ll learn about your needs, walk you through how we work, and if there’s a fit, put together a custom quote — no obligation, no pressure.