Healthcare Nearshore Call Center
Strong Customer Focus With Best-in-Class Service
Our healthcare call center offers secure, 24/7 all-encompassing customer care that your company needs. We offer general information requests, appointment scheduling and reminders, claim submissions, patient surveys, and more. Partner with our team at Redial to improve your patient’s experience by fostering clear communication and efficiency while reducing your call center costs.
What Redial Can Offer Your Company
24/7 Customer Support
Being available for your patients is critical. Redial professionals are always available to assist your customer’s needs with 24/7 services. Our call center is open around the clock to provide instant care to your customers, no matter the time of day.
Secure information handling
The confidentiality of your patient’s information is of utmost importance to our team. Our company is PCI DSS certified with strict preventative measures for data breach, theft and fraud.
HIPAA Compliant
Our call center is HIPAA compliant by upholding strict standards for handling you and your customer’s protected health information.
Cost Effective
Our reliable centers are half the cost of onshore call centers. We are dedicated to helping businesses achieve better call center economics with cost-effective nearshore outsourcing solutions.
Professional Service
Since your call center is an extension of your brand and service, it’s important that it maintains the professionalism as your own employees would. Redial’s agents have multiple years of call center experience, accent neutrality, proficiency in both English and Spanish, and high familiarity with U.S. customs and culture.
Services for Healthcare Industry Call Center
We offer turnkey programs with services that cater to the healthcare industry’s specific customer needs
Appointment
Scheduling
and Reminders
General
Information
Requests
Member
Plan Changes
Patient
Surveys
Outbound
Medical Results
Insurance
Verification
Plan Billing
Support
Claim
Submissions
Support for Healthcare Companies
Who We Serve
The healthcare industry relies heavily on call centers for sales operations and customer support functions. We offer healthcare companies a strategic advantage in cost reduction and improved quality. Our 100% culturally aligned workforce has the capability and experience that allows businesses to feel confident in overall service delivery.
Customer experience is at the core of what we do. Let us be a strategic partner in your business to help you reduce costs and achieve new growth objectives.
Turnkey Programs Available For:
Medical practices | Health insurance providers |
|---|---|
Hospitals | Telehealth |
Dental practices | OBGYN practices |
Pediatric practices | Physicians |
Pharmacies | Hospice Practices |
