Nearshore & offshore call-center teams that protect your brand — PCI DSS and HIPAA-compliant, and ready to scale with your volume.
Meet Our Team
Jason Heil
CEO / Founder
Jason has over 10 years of experience within call center management and business development.
He works directly with Redial clients to get them the resources they need to grow their business.
Chris Heil
CFO / Founder
Chris is passionate about creating sustainable business practices that drive value for clients and communities through the BPO industry. He is committed to growing and succeeding with clients and our strong Redial team.
Michelle Castillo
Executive Vice President of Operations
With over 25 years of global experience in US, LATAM, and Asia, she’ll lead our Redialers in driving operational excellence and strategic growth. Her proven track record in compliance, technology, and leadership development across 35+ roles makes her an invaluable asset.
Jarred Cook
Executive Vice President of Finance
With over 20 years in finance/accounting and global BPO experience in the US, LATAM, and Asia, he leads our global team to align finance with operations. His background in accounting, planning, technology, legal, corporate structure, and strategy helps align all areas of the organization for success. He is passionate about delivering value and is always curious.
Elder Gonzalez
Vice President of Client Services
Elder’s background covers Client onboarding and Experience, Business Development and Contact Center BPO Outsourcing operations in industries such as E-commerce, Retail, Healthcare, Finance, and more.
Our Leadership Team
Lincoln Graham
Marketing Director
Richard Perez
IT Director
Rick Quiñones
Director, Operational Excellence & Client Experience
Alexander Amor
Director of Operations
Brenda Gonzalez
Executive Administrative Manager
Shoana Padayachee
Country Manager (South Africa)
Andres Cabrera
Finance Manager
Christa Peters
Head of Quality & Training
Eduardo Perez
Operations Development Manager
Carlos Gonzalez
Sr. Operations Manager
Estefania Navarrete
Sr. Operations Manager
Melissa Yanez
Talent Development Manage
Redial Agent Work Force
High Performance.
High Quality.
We provide our clients with world-class, high-value agents. Agent screening, hiring, and termination are all administered by onsite Human Resources.
Highly experienced and trained |
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Minimum 2 years in call center industry |
Proficient in English and Spanish languages |
100% accent neutral |
Highly educated on U.S. customs and culture |
We proudly hire and support U.S. expats |
Business Confidence
100% Cultural
Alignment.
Culturally aligned services to North American markets feature 100% accent neutral workforce. Feel confident that our professionals will help you achieve your business goals.
Let’s Talk About Scaling Your Team
The best way to understand what Redial can do for you is a quick conversation. We’ll learn about your needs, walk you through how we work, and if there’s a fit, put together a custom quote — no obligation, no pressure.