Retail Call Center Services
Our retail call center offers secure, 24/7 all-encompassing customer care that your company requires.
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Retail Nearshore Call Center
Strong Customer Focus With Best-in-Class Service
Our retail call center offers professional, 24/7 all-encompassing customer care that your company needs. We offer general customer service, product orders and return processing, upselling, crosselling, and more. Partner with our team at Redial to improve your customer’s experience by fostering clear communication and efficiency, while reducing your call center costs.
What Redial Can Offer Your Company
24/7 Customer Support
Redial professionals are always available to meet your customer’s needs with 24/7 services. Our call center is open around the clock to provide instant care to your customers, no matter the time of day.
Secure Information Handling
The confidentiality of your customers payment information is of utmost importance to our team. Our company is PCI DSS certified with strict preventative measures for data breach, theft and fraud.
Cost Effective
Our reliable centers are half the cost of onshore call centers. We are dedicated to helping businesses achieve better call center economics with cost-effective nearshore outsourcing solutions.
Professional Service
An exceptional customer service experience is vital to retail companies of any kind. Redial’s agents have multiple years of call center experience, accent neutrality, proficiency in both English and Spanish, and high familiarity with U.S. customs and culture.
Services for Retail Industry Call Center
We offer turnkey programs with services that cater to the retail industry’s specific customer needs
General
Customer Service
Product Orders
and Returns
Processing
Upselling and
Cross-selling
Product Billing
and Payment
Support
Feedback
Surveys
Customer Testimonial
“When we partnered with Redial, they had zero experience in the collection industry. We champion challenged them with an agency that had excelled at beating their competitors for many years. Within two months Redial was more profitable and within five months they were collecting more per agent than the proven agency.”
Jeff Bronson
President, ZenResolve
Support for Retail Companies
Who We Serve
The retail industry relies heavily on call centers for sales operations and customer support functions. We offer retail companies a strategic advantage in cost reduction and improved quality. Our 100% culturally aligned workforce has the capability and experience that allows businesses to feel confident in overall service delivery.
Customer experience is at the core of what we do. Let us be a strategic partner in your business to help you reduce costs and achieve new growth objectives.
Turnkey Programs Available For:
Ecommerce Companies |
|---|
Brick and Morter Shops |
Grocery Stores |
Department Stores |
Specialty Stores |
Discount Stores |
Ready to Talk and Learn How
Redial Can Help?
We are ready to understand how we can help your business stay
competitive with our nearshore call-center solutions.