Nearshore and offshore contact center solutions across Mexico, Costa Rica, South Africa, and the Philippines — powered by AI, built for compliance, and designed to grow with you.
2017
Operating Since
1,000+
Seats across 4 countries
50%
Average client savings vs. onshore
100%
Accent-neutral, culturally aligned
9
Industries served
Why Mexico
Baja California gives a US buyer the same day, English and Spanish, and a shorter distance than an offshore shift.
Baja California is on Pacific time, with overlap across US Pacific, Mountain, and Central hours.
The border region hires bilingual agents for English and Spanish voice, drawing on the local talent pipeline.
Industry comparisons put the cost band below US onshore. This page does not publish Redial rates.
Tijuana and Mexicali draw on local universities and graduates. The Ryan Confidence Index rates the labor pool very high for English and Spanish voice and back office.
The Ryan Offshore CX Confidence Index 2025 scores infrastructure at 86.4%, the highest of Redial’s three countries. Fiber, 4G/5G, and power are rated very high. The figure is a score, not a rank.
The case rests on documented cross-border ties and US media consumption along the border.
How the market compares
Mexico is the nearshore seat: same day, Pacific time, English and Spanish. South Africa and the Philippines cover US daytime on later shifts. Why South Africa, Why Philippines, and Nearshore Services.
| Country | Time zone vs US Eastern | Language | Cost band (source) | Best fit |
|---|---|---|---|---|
| Mexico (nearshore) | Same day; Pacific time | English and Spanish | Industry range, source named in the proposal | Bilingual voice and back office on US hours |
| South Africa (offshore) | 6 to 7 hours ahead; US daytime on afternoon and night shifts | English | Industry range, source named in the proposal | English coverage on afternoon and night shifts |
| Philippines (offshore) | 12 to 13 hours ahead; US daytime on a night shift | English | Industry range, source named in the proposal | English coverage on a night shift |
What we run here
These are the programs delivered from Tijuana Centro and Mexicali. Clients are described by sector, not by name.
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Mexicali floor
Agents on calls
Our sites
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Tijuana Centro exterior
Deck reference, slide 5
Av. Revolución 993, Zona Centro, 22000 Tijuana, B.C.
The site is built for US Pacific coverage and sits about 20 minutes from San Ysidro. Capacity is confirmed with the program.
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Mexicali exterior
Deck reference, slide 5
Av. Gral. Ignacio Zaragoza 1298, Nueva, 21100 Mexicali, B.C.
The site is across from Calexico, CA, and covers Pacific and Mountain hours.
How we run teams here
Recruiting and tests, a 4 to 6 week onboarding, leadership at 11:1 and 50:1, and a weekly quality review. Local leadership is named by role on the program.
Typing at 35 words per minute and 80%, an English screen, a call simulation, and a background check.
New hires are onboarded in four to six weeks before the team is in production.
Team leads run at 11 to 1, with a 50 to 1 leadership layer above them.
Quality assurance is on a weekly cadence.
A 30-minute call to walk through what you need. No obligation, no pressure.
Straight answers
Buyers ask about a site visit and about the commute. The Ryan index rates traveler and commute safety high. Redial handles site security and the visit logistics.
Buyers ask what a move in the peso does to the price. The rate is set in the contract, and that term is walked through before a program starts.
Buyers ask about minimum-wage increases and the 40-hour-week reform. Both are taken into ramp time and cost before a team goes live.
FAQ
How far is Redial’s Tijuana call center from San Diego?
Tijuana Centro is about 20 minutes from the San Ysidro port of entry, the crossing between Tijuana and San Diego.
What hours do Redial’s Mexico teams cover?
US Pacific hours. Mexicali also covers Mountain hours. Shift windows are set with the program.
Are the agents bilingual?
Yes. Teams are hired for English and Spanish.
How does nearshore pricing compare with onshore?
Nearshore sits below US onshore. The comparison used with a buyer is a named industry range, not a rate card published on this page.
How fast can a team be live in Mexico?
Training takes 4 to 6 weeks after hiring.
Is Redial PCI DSS and HIPAA compliant in Mexico?
Programs are built PCI DSS and HIPAA compliant. The controls for a given engagement are confirmed before go-live.
Does Redial hire in Tijuana and Mexicali?
Yes. Both sites hire locally.
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Tijuana Centro team
Redialers at the Tijuana Centro site
Join Redial
Bilingual customer service, sales and support roles, with training from day one.
The best way to understand what Redial can do for you is a quick conversation. We’ll learn about your needs, walk you through how we work, and if there’s a fit, put together a custom quote — no obligation, no pressure.
Nearshore & offshore call-center teams that protect your brand — PCI DSS and HIPAA-compliant, and ready to scale with your volume.
