Nearshore and offshore contact center solutions across Mexico, Costa Rica, South Africa, and the Philippines — powered by AI, built for compliance, and designed to grow with you.
2017
Operating Since
1,000+
Seats across 4 countries
50%
Average client savings vs. onshore
100%
Accent-neutral, culturally aligned
9
Industries served
Why Tijuana
A border-city location gives US teams Pacific-time overlap, English and Spanish hiring, and straightforward access from San Diego.
Tijuana Centro is about 20 minutes from the San Ysidro crossing, keeping site visits and working sessions close to San Diego.
The border region supports English and Spanish voice operations, drawing from Tijuana’s local bilingual hiring pipeline.
Baja California operates on Pacific time, aligning the site with US West Coast business hours and supporting overlap with Mountain and Central teams.
This site
Tijuana Centro delivers bilingual customer service, sales, technical support and back-office programs for US companies. Teams are built around the client’s workflow, hours and controls, with hiring, training and quality reviews handled locally. The site is suited to programs that need English and Spanish coverage on US Pacific hours.
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Tijuana Centro floor
Agents at work
Visit the site
Tijuana Centro is at Av. Revolución 993 in Zona Centro, about 20 minutes from San Ysidro. A site visit can include a floor walkthrough, a review of program requirements, and time with local operations leadership. Redial coordinates the visit logistics in advance.
Proof
Tijuana Centro supports customer service, sales, technical support and back-office teams for US companies. Programs are staffed for English and Spanish, trained around the client’s workflow, and reviewed on a weekly quality cadence. Engagement-specific capacity and controls are confirmed before launch.
A 30-minute call to walk through what you need. No obligation, no pressure.
FAQ
How far is Redial’s Tijuana call center from San Diego?
Tijuana Centro is about 20 minutes from the San Ysidro port of entry. That is the crossing time reference used here, not a drive-time claim from downtown San Diego.
What hours does the Tijuana site cover?
The site covers US Pacific hours. Exact shift windows are agreed with each program.
Which services run from Tijuana?
Customer service, inbound and outbound sales, technical support, and back-office support programs can run from Tijuana Centro.
Can I visit the site?
Yes. Redial can coordinate a visit, including the floor walkthrough, local leadership meetings, and travel logistics.
Does Redial hire in Tijuana?
Yes. The Tijuana site hires locally for bilingual customer service, sales and support roles. See open roles.
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Tijuana Centro team
Redialers at the Tijuana Centro site
Join Redial
Bilingual customer service, sales and support roles at Zona Centro, with training from day one.
The best way to understand what Redial can do for you is a quick conversation. We’ll learn about your needs, walk you through how we work, and if there’s a fit, put together a custom quote — no obligation, no pressure.
Nearshore & offshore call-center teams that protect your brand — PCI DSS and HIPAA-compliant, and ready to scale with your volume.
