Our Values
Reliability
We are a trustworthy Company who offers efficient and excellent solutions for our clients.
Empowerment
Our team is entrepreneurial minded, and therefore seeks to develop and prosper. We are professionals who responsibly represent the company’s interests.
Determination
We are persevering and are not afraid to face new challenges or take difficult decisions. We believe in ourselves and in our capacity to overcome adversity.
Integrity
We have strong moral principles; we value our people’s trust. We do the right thing no matter what the circumstances and we remain consistent in what we think, promise and do.
Authenticity
We like to differentiate ourselves from the rest, we create our own operating style. Our team is made up of authentic people who think outside the box.
Loyalty
We build strong and reciprocal relationships with our clients, committing ourselves to their goals and needs, offering constant support and communication.
Our Mission
We enhance value for our Clients, our Redialers and Communities.
Our Vision
To be an award-winning company that stands out in the call center industry by providing best-inclass service
A Trusted Partner You Can Grow With
Over 45 Years Of Expertise.
We strive to be the leading Outsource Call Center in both the Baja area and South Africa. Our executive team can help your company establish a nearshore call center by walking you through the steps of establishing your own center. We have the infrastructure to support any type of industry and make the transition as smooth as possible.
Our Team
Jason Heil
Managing Partner
Jason has over 10 years of experience within call center management and business development.
He works directly with Redial clients to get them the resources they need to grow their business.
Chris Heil
Managing Partner
Chris is passionate about creating sustainable business practices that drive value for clients and communities through the BPO industry. He is committed to growing and succeeding with clients and our strong Redial team.
Elder Gonzalez
Vice President of Client Services
Elder’s background covers Client onboarding and Experience, Business Development and Contact Center BPO Outsourcing operations in industries such as E-commerce, Retail, Healthcare, Finance, and more.
Michelle Castillo
Executive Vice President of Operations
With over 25 years of global experience in US, LATAM, and Asia, she’ll lead our Redialers in driving operational excellence and strategic growth. Her proven track record in compliance, technology, and leadership development across 35+ roles makes her an invaluable asset.
“Redial BPO has been instrumental in the success of my company. We grew very fast and decided that we needed a nearshore option to handle our call center operations. The Redial team has been wonderful to work with, especially because they made the transition so smooth.”
“When we partnered with Redial, they had zero experience in the collection industry. We champion challenged them with an agency that had excelled at beating their competitors for many years. Within two months Redial was more profitable and within five months they were collecting more per agent than the proven agency.”
“Redial BPO has been instrumental in the success of my company. We grew very fast and decided that we needed a nearshore option to handle our call center operations. The Redial team has been wonderful to work with, especially because they made the transition so smooth.”
“When we partnered with Redial, they had zero experience in the collection industry. We champion challenged them with an agency that had excelled at beating their competitors for many years. Within two months Redial was more profitable and within five months they were collecting more per agent than the proven agency.”
A Look Into Redial
We take pride in our staff and the wonderful workplace they help create.
Our culture is anchored in creating quality service through sincere care in the work we provide.
