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Entries by Redialers Insights
The Gift Of Real Team Work In Call Centers
We need help to do almost everything. As much as sometimes, the “if you want a thing done well, do it yourself” quote sounds attractive, it only means something is wrong in either the leadership or overall teamwork. Maybe it’s a word that usually gets thrown at your office or company, but do you really […]
6 factors to consider in offshore investment
Since we started with a blast our offshore operations in Johannesburg, South Africa, this year, we have strengthened our outsourcing efforts and perspectives. Business leaders in different areas, like the financial and banking industry, increasingly turn to offshore investment to optimize their contact services. Outsourcing has become a strategic move, providing cost-effective solutions without compromising service […]
The Real Value Of Site Location In Outsourcing
You are about to outsource, and choosing the right location for your contact center operations can make all the difference. At Redial, we’ve always recognized the importance of selecting the perfect site for our offices. In this blog, we’ll share our experience as a contact center company and shed light on the crucial elements we […]
5 Worst Ways of Scaring Customers Away
Businesses across all industries face new challenges that can significantly impact customer experience (CX). While a great CX strategy can build customer loyalty and drive growth, a poor one can quickly send customers running. In this blog, we’ll explore the five worst ways companies scare customers away, focusing on modern CX challenges and how contact […]
New challenges for financial companies, how to solve them?
The financial industry’s landscape is constantly evolving, and as we close 2023 and look ahead to 2024, financial companies face a host of new challenges. Either from regulatory changes or technological disruptions, this competitive sector receives constant demands from clients worldwide. This blog will delve into the most recent challenges financial companies might […]
Strategies To Deal With Work Stress
Work stress is a common issue that many employees face not only in demanding work environments, but they can also appear if a team member doesn’t recognize stress signs that can be produced by personal issues. Following considerable data, like the 80% of reported employees with stress, confirmed by The American Institute Of Stress. […]
5 Things To Consider Before Hiring A Call Center
Is your company growing and knows how important customer service is to success? Companies are constantly looking for ways to improve their customer support and facilitate their operations, and one popular solution is to hire a call center. Outsourcing customer support to a call center can offer several advantages, including cost savings and improved […]
What to consider for debt collection services
Every day we are witnessing the rise of successful financial and credit companies. According to data from Boston Consulting Group, from organic growth to on-demand financial solutions and personalized loans, different companies like fintech and digital banking are estimated to grow up to 7%. As companies adapt to the complex debt collection services, it becomes […]
The role of community impact in offshore expansion
With a blend of business acumen and a heart for social work, Redial has set a precedent by doing its best to help, not only in Mexico but now in South Africa as well. Today we explore the significance of community impact in offshore expansion and why it is important for us, as social action […]
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