Work stress is a common issue that many employees face not only in demanding work environments, but they can also appear if a team member doesn’t recognize stress signs that can be produced by personal issues. Following considerable data, like the 80% of reported employees with stress, confirmed by The American Institute Of Stress. […]
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Is your company growing and knows how important customer service is to success? Companies are constantly looking for ways to improve their customer support and facilitate their operations, and one popular solution is to hire a call center. Outsourcing customer support to a call center can offer several advantages, including cost savings and improved […]
Every day we are witnessing the rise of successful financial and credit companies. According to data from Boston Consulting Group, from organic growth to on-demand financial solutions and personalized loans, different companies like fintech and digital banking are estimated to grow up to 7%. As companies adapt to the complex debt collection services, it becomes […]
With a blend of business acumen and a heart for social work, Redial has set a precedent by doing its best to help, not only in Mexico but now in South Africa as well. Today we explore the significance of community impact in offshore expansion and why it is important for us, as social action […]
A well-managed call center can significantly impact a company’s reputation and success. To ensure seamless operations and deliver exceptional customer experiences, we recommend call centers to incorporate specific key activities. So, join us on this blog, to discuss essential elements shared by our leadership team handling our operations, that every call center should consider implementing […]
Is no news that the banking and finance industry ae facing some constant needs to adapt and continue to offer modern solutions. And will continue to do it. Driven by technological advancements, changing customer expectations, and regulatory developments which are only a few of the biggest elements to consider. Staying ahead of the curve is […]
Cybersecurity is already a paramount concern for businesses of all sizes. The constant evolution of cyber threats demands that organizations remain vigilant in safeguarding their sensitive data and protecting their clients. This blog post will delve into four essential aspects of cybersecurity: the basic concepts, best practices, and the significance of complying with certifications like […]
We all know about customer experience, and we might also know what to consider for an employee journey or life cycle. But what if we mix these two concepts and reflect on the experience our employees go through. As a company, we take into consideration the basics: our recruitment process and a good onboarding […]