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Federico Castillo

What Makes A Great Outsourcing Partnership (and even friendship) 

February 2, 2023/in Business Process Outsourcing /by Federico Castillo

As the term nearshoring keeps popping out on different media outlets, reinforced by constant trade and investment agreements, companies will continue to outsource. 

So, in the month of love and friendship, we see fit to talk about the benefits of outsourcing partnerships and how to keep them successful and turn them even into friendships.  

Which ultimately relies on development and execution.  

This is built on several key elements that work together to create a productive and mutually beneficial relationship.  

Here are some of the most important factors that make an outsourcing partnership great for success: 

Clear Communication & Trust: 

I can’t get enough of saying how communication is vital to any successful relationship, and outsourcing partnerships are no exception.  

Both players need to have a clear understanding of expectations, goals, and responsibilities.  

Regular check-ins, updates, and open communication help prevent misunderstandings and ensure everyone is working towards a common goal.  

But don’t fall into micro-management. Sometimes is hard to let go, but it has been proven multiple times the dangers of certain practices.  

And trust is even more essential to build and keep since it’s necessary to work with a trustworthy and dependable partner.  

You can consider a proven track record of delivering quality work on time and within budget. 

At the end of the day, outsourcing is a way to delegate and rely on professionals to optimize and enhance your services.  

Aligned Goals:  

Both parties must have aligned goals and a shared vision for the outsourcing partnership.  

We consider this important to mention, because sometimes, decision makers maybe don’t consider or just don’t know how a technical or operational subject will be of relevance.  

But you could be surprised!   

This can help ensure that everyone is working towards the same objective and the partnership is working towards the business’s overall success. 

And this must be shared with all departments, reaching not only operations but also the administrative and creative area.  

If all teams are on the same page, the workflow will be faster and cohesive.  

Shared Responsibility:  
Executives should take shared responsibility for the partnership’s success. 

This can include providing resources and support, collaborating on strategy, and working closely with the business to meet its goals.  

They also must be open to new and creative ideas to execute business needs to innovate and meet client’s demands.  

Flexibility:  

The best outsourcing partnerships are flexible and adaptable to change.  

As business needs evolve, the outsourcing partner should be willing to adjust processes, systems, and services to meet the changing needs of the business. 

Expertise:  

The outsourcing partner should have a deep understanding of the industry and specific expertise in the areas they are responsible for.  

This expertise can help drive innovation, improve processes, and provide valuable insights to the business. 

It should also deliver high-quality work that meets or exceeds expectations. 

This can help ensure that the outsourcing partnership adds value to the business and contributes to its overall success. 

Both parties should approach the outsourcing relationship as a partnership, not just a vendor-client relationship.  

Meaning that you have work together to overcome challenges, sharing information and resources, and fostering a collaborative culture. 

Final thoughts:

In conclusion, both can create a valuable tool for businesses, but only when executed properly.  

This partnership requires all the factors mentioned and even more.  

Companies can increase efficiency, drive growth, and achieve greater success by focusing on these critical elements. 

Thank you for reading our blog, if you want to learn more about the industry, visit other articles!  

Want to contact us or get a better idea on how we can help? Send us a message.  

Federico Castillo

Content Creator Specialist at Redial BPO.
Loves to research and talk about politics, economics & culture. In his free time, binge watches movies & TV shows.

https://redialbpo.com/wp-content/uploads/2023/02/BLOG-BANNER-Great-Outsourcing-Partnership.jpg 300 800 Federico Castillo https://redialbpo.com/wp-content/uploads/2021/08/Redial-Logo-200px.png Federico Castillo2023-02-02 20:44:042023-02-02 20:44:19What Makes A Great Outsourcing Partnership (and even friendship) 
Federico Castillo

The New Age of Outsourcing: How Technology, and AI are Changing the Game 

January 25, 2023/in Business Process Outsourcing /by Federico Castillo

Outsourcing has come a long way since its inception in the early 1990s.

Initially seen as a way for companies to cut costs by delegating certain tasks to external providers, outsourcing has evolved into a fundamental part of many industries.  

Today, it is a strategic tool that businesses use to gain a competitive edge, drive innovation, and improve efficiency. 

One of the most significant factors driving the growth of outsourcing is cost reduction. 

By delegating certain tasks to external providers, companies can save money on labor, infrastructure, and other costs.  

This has been continuously mentioned, but it keeps trending, particularly true for businesses operating in highly competitive markets, where every penny saved can make a significant difference. 

Now, in a fully globalized world, with new challenges and effects, outsourcing maintains a drive for innovation and alternatives.  

But at a faster pace, technology and systems operated by fully capable AI have risen to change the rules, as some specialists think.   

Will the new tools and businesses represent a threat, or a great opportunity? 

call center office with employees working
Our Tijuana- Centro Offices

Outsourcing has allowed companies to focus on their core competencies

Especially with the rising costs governments keep struggling to fight, due to a considerable number of political and social issues.  

Another driving force behind the growth of outsourcing is technology.

The rapid advancement of technology has made it easier and more cost-effective for companies to outsource tasks.  

For example, the widespread availability of high-speed internet and cloud-based computing has made it possible for businesses to collaborate with external providers in real-time, regardless of location. 

Automation and artificial intelligence keep on the vanguard (AI)  

It is just surprising how many tools keep being developed, in order to produce and innovate a lot of processes that sometimes require a handful of time.  

Recently, everyone has been talking about ChatGPT.  

Why? – Because through its model of conversation, chat if you will, professionals of all areas like IT and marketing, have discovered a lot of opportunities to optimize their job.  

And the possibilities are endless, aiming for content creation, programming and even research, this is only the beginning.  

Just wait for what else they come up with, especially with the recent 10 billion investment Microsoft announced to OpenAI, the maker of ChatGPT.  

We have talked about how other tools powered by AI have aided multiple tasks in industries like software development and nearshore call centers.  

Thanks to our speech analytics AI tool, our agents’ conversations with customers are analyzed to detect opportunities and keep the great service, eliminating speech limitations and dead air. 

This makes it possible for companies to outsource tasks that were previously too complex or time-consuming to handle. 

No, this is not written by an AI!

AI is also playing a significant role in the new age of outsourcing, as it is becoming a key driver of innovation and efficiency.  

AI-powered software can handle repetitive, time-consuming tasks, sometimes more efficiently than humans, freeing up human resources for more strategic, higher-value activities. 

This is particularly true for a variety of industries such as finance, healthcare, and manufacturing, where AI is being used to automate everything from data entry to medical diagnosis. 

Final Thoughts:  

As we look ahead to 2023, the opportunities for outsourcing are set to expand even further.

The rise of the gig economy and the increasing popularity of the “as-a-service” model are expected to create new opportunities for businesses of all sizes.  

Additionally, the growing demand for sustainable and socially responsible practices is likely to lead to an increase in the number of providers offering green outsourcing services. 

In conclusion, the new age of outsourcing is about much more than just cost reduction.

It has become a way to create new groundbreaking tools to ease professionals and business decisions.

By embracing technology and artificial intelligence, companies can outsource tasks that were previously too complex or time-consuming to handle and take advantage of new opportunities in 2023. 

Thank you for joining us, if you want to learn more, get to our blogs section.  

Ready to get in the new age of outsourcing with the best team? We want to meet you!  

Federico Castillo

Content Creator Specialist at Redial BPO.
Loves to research and talk about politics, economics & culture. In his free time, binge watches movies & TV shows.

https://redialbpo.com/wp-content/uploads/2023/01/BLOG-BANNER-NEW-AGE-OUTSOURCING.jpg 300 800 Federico Castillo https://redialbpo.com/wp-content/uploads/2021/08/Redial-Logo-200px.png Federico Castillo2023-01-25 17:24:032023-01-27 16:13:51The New Age of Outsourcing: How Technology, and AI are Changing the Game 
Federico Castillo

How to keep your operations costs low 

January 17, 2023/in Business Process Outsourcing /by Federico Castillo

Business process outsourcing (BPO) is a cost-effective solution for many companies that want to reduce operational costs.  

Providing a wide range of services that can be outsourced, such as customer service, finance, marketing, accounting, human resources, and many more. 

By outsourcing these tasks, companies can save money on labor, technology, and office space. In this blog post, we will show how BPO can help companies keep operational costs low, and how nearshore investment can be a cost-effective option. 

Identifying company needs 

One of the main benefits of BPO is that it helps companies identify areas where they can reduce operational costs. 

BPO companies have the expertise and experience to analyze a company’s operations and identify inefficiencies. 

A very important step to take, especially for small and medium-sized companies which are still working on their overall business and department structure.  

Sometimes, because of a lack of time or resources, executives cannot detect cost leaks or priorities.   

For example, they can automate repetitive tasks using technology, which can reduce labor costs.  

Additionally, BPO companies can help companies reduce technology costs by using cloud-based solutions instead of maintaining their own servers. But both are reliable options.  

Cybersecurity is also one of the main topics when it comes to doing business. Especially nowadays with all the tech and digital platforms people can access.  

Your information should be a top-priority and BPO can help you in case you need delegation, following all the requirements and the best certifications.  

Redial Mexicali Site

Automation and technology play a key role in reducing operational costs.  
BPO companies can use automation tools to automate tasks such as data entry and customer service.  

For example, chatbots can handle simple customer service inquiries, freeing up human agents to handle more complex issues.  

But sometimes that is not the case.  

Recently, we have talked about how a lot of businesses need to realize that their customers are at a point where their problems are very specific.  

So, betting on qualified agents to deliver fast-paced solutions to any inquiries can elevate customer engagement, loyalty and even increase sales.  

This can reduce labor costs and improve efficiency.  

Additionally, BPO companies can use technology to improve communication and collaboration, which can reduce costs associated with office space. 

Another way to keep operational costs low is through nearshore investment. 

 Nearshore outsourcing is when a company outsources tasks to a nearby country.  

This can be more cost-effective than outsourcing to a distant country because it reduces travel costs and time zone differences.  

And it has become a huge saver for companies taking their processes in-house because of the increasing wages.  

Therefore, nearshore outsourcing can provide access to a skilled workforce at a lower cost than in the US or Canada.  

Popular countries for nearshore outsourcing include our very own Mexico. Relying on an increasingly well-educated workforce and culturally like the US, which makes communication and collaboration easier. 

In conclusion, BPO can help companies keep operational costs low by identifying areas where they can reduce costs, automating tasks, and using technology to improve communication and collaboration.  

Additionally, nearshore investment can be a cost-effective option for companies looking to outsource tasks.  

By outsourcing tasks to a nearby country, companies can access a vast pool of talent, ready to elevate your operations.  

Thank you for joining us on this blog. If you would like to learn more about the industry, you can check out more articles here.  

Ready to lower your operation costs with a full team of professionals? Don’t hesitate to contact us!  

Federico Castillo

Content Creator Specialist at Redial BPO.
Loves to research and talk about politics, economics & culture. In his free time, binge watches movies & TV shows.

https://redialbpo.com/wp-content/uploads/2023/01/BLOG-BANNER-LOW-COST-STEPS_BLOG-BANNER.jpg 300 800 Federico Castillo https://redialbpo.com/wp-content/uploads/2021/08/Redial-Logo-200px.png Federico Castillo2023-01-17 17:58:532023-01-17 17:58:53How to keep your operations costs low 
Federico Castillo

How does great service help the automotive industry? 

January 6, 2023/in Business Process Outsourcing /by Federico Castillo

One industry that works the most at a fast pace is the automotive industry.

Constant changes in consumption, implementation of technologies, and challenges from manufacturing to acquisition are just some of the variables that characterize it. 

And this can be presented from all areas, including manufacturing, dealerships, and car rental businesses. 

That is why, on this occasion, taking advantage of the fact that we are starting a new year of opportunities, we will discuss a key element that can potentiate the automotive industry: excellent service and constant improvement of consumer experiences. 

Why can customer service make a difference? 

Having a good service when making a significant purchase, such as a car, can become a change agent that will differentiate the competition. 

According to a study shared by CBT News, 54% of consumers would buy from dealerships that provide better experiences compared to lower prices. 

The estimated loss numbers reinforce this due to users who do not return or do not consume again from the different dealerships or rental businesses due to poor customer service. $266 billion in annual lost revenue across all franchise dealers. 

Integrating tools and digital contentfor the automotive industry: 

The digitization of services and products continues to revolutionize how we perceive and make consumer decisions, and it is no different from the automotive sector. 

With social networks and internet pages, consumers can be better informed and not get carried away by catchy phrases or edited photos.

They take their time to make the best option based on their possibilities and needs. 

Integrating and being at the forefront of digital tools and their versatile applications have become an obligation to improve operational and customer service areas. 

This may vary depending on the size of the company, but there are lines of communication that are recommended to be established by default and renewed as market behavior is analyzed. 

Among the most recognized of course, has been: 

  • Service telephone numbers 
  • Messages via social networks 
  • Digital ad campaigns with contact form 
Photo by Maria Geller

They all have a specific objective, whether answering questions, setting up appointments, or generating a database.

Still, they share something in common: covering the different digital media to increase their possibilities. 

In fact,80% of buyers they get their introduction through third-party sites with some information or engaging digital content about some model or service. 

The term that has been used to summarize all these contact points for consumer improvement is Omnichannel, managing to serve the 3 main levels of the buyers journey: 

  • Awareness 
  • Consideration 
  • Decision 

Final Thoughts:

One of the priorities that various automotive businesses have implemented is precisely the establishment of areas such as customer service and marketing representatives, to work together and ensure that the consumer has the best experience. 

Presenting all the information, in a transparent way and by different preferential formats such as videos, infographics or guides, are easy and fast ways. 

Supported with a great service from trained people who understand the language of the market is vital for the automotive industry 

Thanks for reading our blog, if you want to learn more about the world of outsourcing, check out our articles here. 

Are you interested in speaking with the experts and enhance your automotive business CX?- you can contact us. 

Federico Castillo

Content Creator Specialist at Redial BPO.
Loves to research and talk about politics, economics & culture. In his free time, binge watches movies & TV shows.

https://redialbpo.com/wp-content/uploads/2023/01/How-does-great-service-helps-the-automotive-industry-BLOG-BANNER.jpg 604 1592 Federico Castillo https://redialbpo.com/wp-content/uploads/2021/08/Redial-Logo-200px.png Federico Castillo2023-01-06 23:11:272023-01-25 23:05:16How does great service help the automotive industry? 
Federico Castillo

Eliminating phone customer service, is it reliable? 

December 26, 2022/in Business Process Outsourcing /by Federico Castillo

Nothing new about companies choosing to completely remove phone customer service because of cost reduction and claims of finding more effective channels & alternatives to meet clients’ demands.   

A practice that is already well known in the social media industry and some FinTech companies, but recently, airlines. They all share one thing in common: to enhance the customer experience through digital channels, ensuring that no client will be left behind.   

Of course, this subject has sparked a series of debates, establishing various schools of thought on whether this is an issue to worry about.   

If you consider applying or eliminating phone customer service for your business or organization, stick around!   

How many people are still using phone customer service? 

It could be the first question to ask if someone considers such a decision. Aren’t many people still using phones as their primary source of attention? 

The short answer is, yes! 

Understood as a way to eliminate the need for written correspondence and enable making instant inquiries. It is currently the most popular because it reduces the time required to solve clients’ problems. 

Allowing more opportunity for both the agent and the client to connect through certain emotions like empathy, making the call more pleasant.  

According to data presented by Consulting firm Fifth Quadrant, found that for 71 percent of consumers, talking with a live agent over the phone was still the top preference, especially for registering complaints (66%), making purchases (62%), and asking technical questions (70%). 

This comes from the fact that most problems the customer might experience are a very specific type of problem, related to their account or process that by the end, will require assistance.  

Sometimes, leaving FAQ or live chat bots is almost useless since they are designed to solve easy tasks, they can’t really make choices or truly analyze (yet) if the process needs escalating.  

Imagine just a few scenarios, where you don’t recognize a few bank transactions, or need to book a hotel room ASAP, and your only options are live chat or email with no certainty of fast response, much less a resolution.  

Frustrating, right?  

Now, this is not a scenario that applies for every company or organization. But it is very possible one with the wrong partner or service providers.  

 There are some alternatives of the same nature that have been very reliable though their constant investment.  

Omnichannel media is becoming a must for more companies that desire to exceed their customer expectations.  

Especially considering that $62 billion is lost each year due to poor customer service. 

So, should I keep phone customer service?  

Keep in mind  that at the end of the day, it all depends on your business and what your customer’s needs.  

Maybe you have a product or service that runs completely on digital, so in case there is any need for assistance, maybe you can also provide excellent attention though other cost-effective digital channels.  

Especially if you have already considered the demand or volume of calls and requests.  

The truth is that not every business strictly needs phone customer service, but that means that you have other strong alternatives to resolve any possible issue.  

Also, you must also keep in mind that phone customer service lets you:  

  • Quickly resolve complex issues 
  • Increase customer retention and loyalty.  
  • Reduce the percentage of public negative reviews.  
  • Your online conversion rate can improve by 8% when you include personalized consumer experiences. 

Thank you for reading this blog, if you want to learn more about CX services, click here.  

Federico Castillo

Content Creator Specialist at Redial BPO.
Loves to research and talk about politics, economics & culture. In his free time, binge watches movies & TV shows.

https://redialbpo.com/wp-content/uploads/2022/12/BLOG-BANNER-CX-NO-PHONE-01.jpg 604 1592 Federico Castillo https://redialbpo.com/wp-content/uploads/2021/08/Redial-Logo-200px.png Federico Castillo2022-12-26 21:22:252022-12-26 21:23:46Eliminating phone customer service, is it reliable? 
Federico Castillo

In-house Vs Nearshore/Offshore- Let’s revisit 

December 15, 2022/in Business Process Outsourcing /by Federico Castillo

Nearshore and offshore are terms that have come to define one of the biggest decisions companies make when it comes to outsourcing.  

Should they outsource their work to another company in another country, or should they do it themselves? 

 In this blog, we’ll explore once again what nearshore and offshore mean as well as in-house and their respective advantages and important things to consider.  

What does outsource through nearshore/offshore means?  

Basically, it is the process where you hide external resources or capital to execute a specific operation or project.  

This includes a long list of industries and activities that can be performed by top talent outside of your country.  Like hiring a nearshore call center to attend to all your customer service needs, debt collection, web development, among other areas.  

In-House refers to the local employees or operations already or about to perform certain activities.  

Handling projects in-house.  

For a long time, depending on your local team to handle specific activities and operations was the norm. Naturally, because executives wished to have everything at reach in case a problem could arise.  

Having a team in-house is totally viable to establish the foundations and have a direct decision on skill setting.  

Also, shared values and vision are more of a possible reality when you set motivation goals directly every day.  

This is reinforced since in-house teams tend to be very efficient, as everyone is usually in the same place, working under the same system, making communication simple and fast. 

With these mentioned, if you consider having a full in-house team, then you also must consider the increasingly wages in western develop countries, and the specific demands within the job market.  

According to data from the SBA, on average, an employee costs 125% to 140% of their salary. 

This is something that could affect every type of business, especially small and medium ones.  

But things have changed in the last decade, since outsourcing solutions have become attractive every coming year.  

The main reason for this is the cost-effective aspect of the industry. Offering in a lot of cases the same quality, even an enhancement on certain activities by providing modern services and technology.  

VS outsourcing:  

Whether you decide to nearshore or offshore, the two options offer less expensive living costs for residents, reducing labor wages but with the possibility to offer even more in terms of bonuses and benefits.  

Furthermore, outsourcing companies constantly invest in professional staff and innovative tools to elevate CX operations, that way many businesses don’t have to worry about establishing certain departments or tool acquirement.  

Worried about other legal inquiries like recruitment, insurance, safety and processes follow-up?  

BPO got you covered, since it is a top priority to fulfill staffing requirements, including background checks and finding the right profiles.  

The cost of initial and ongoing training. Miscellaneous items, such as uniforms and protective gear where needed. 

And every process is followed, sending the necessary reports, just like any in-house teams. Executives can rest assured that they will be joined, all along the partnership with experts in the client services area.  

Conclusion:  

In summary, there are many benefits to in-house and nearshore/offshore outsourcing. 

 The ability to work with companies around the world is great for businesses, but it can also be a challenge if they don’t have the right processes in place. 

If that is the case, BPOs have become reliable in providing business development services so you can thrive alongside your product or service.  

 It is important that you find an experienced partner who will help guide you through this process so that there are no surprises along the way. We hope this article has helped clarify some of these issues! 

Thank you for reading our blog, you can learn more right here.  

Want to talk with? Love to meet you at our contact page.  

Federico Castillo

Content Creator Specialist at Redial BPO.
Loves to research and talk about politics, economics & culture. In his free time, binge watches movies & TV shows.

https://redialbpo.com/wp-content/uploads/2022/12/BLOG-BANNER-IN-HOUSE-V-NEARSHORE_BLOG-BANNER.jpg 300 800 Federico Castillo https://redialbpo.com/wp-content/uploads/2021/08/Redial-Logo-200px.png Federico Castillo2022-12-15 21:04:172022-12-15 21:05:50In-house Vs Nearshore/Offshore- Let’s revisit 
Federico Castillo

What are the biggest challenges for the Fintech Industry?

December 9, 2022/in Business Process Outsourcing /by Federico Castillo

Considered one of the most innovative & demanded industries internationally, the fintech industry has offered modern financial solutions through technology and digital tools for the last decade.  

Understood as a combination of the terms “financial” and “technology,” refers to businesses that use technology to enhance or automate financial services and processes. 

With a value of USD 112.5 Billion in the year 2021, is expected to grow around USD 332.5 Billion by the year 2028, following a Compound Annual Growth Rate (CAGR) of 19.8% over the forecast period, according to data presented by Vantage Market Research. 

Finding venture capital & the right investors.  

Although this is certainly a process more related to the startup phase of a fintech, due to its natural vision to grow and go worldwide, fintech’s usually rely heavily on considerable capital and investors.  

But this could become a challenge if the business doesn’t have a clear list of objectives or goal alignment between the investors.  

That is why it is so important to have a clear purpose and determine the list of factors venture investors are going to consider for the project.  

Whether you are in the development phase or even full-on operations, epam anywhere shares the following questions you must follow:  

  • What are the problems solved by the product? 
  •  Where are the potential risks to the business? 
  •  How big is the market opportunity?  
  • What makes the founders think the product will be successful?  
  • How will the investment capital be used to achieve the product’s goals 
Photo by RODNAE Productions

Competition in the fintech industry.  

Yeah, there are a lot of fintech’s offering great financial services, and a lot of them are already huge, but hey, they are not the same.  

Feeling confident about your product or service will be of great significance to know your value proposal once you determine to go B2B or B2C.  

Once you have that confidence and full knowledge of what your product offers, you will detect the business opportunities and the problems it could fix.  

Besides, there are a lot of areas fintech can attend from insurance, digital wallets, investments and more. The opportunities? A lot.  

Industry regulation.  

A very important subject that is constantly discussed, especially lately among experts and public figures.  

Finance, being one of the most regulated sectors, naturally, because of the very sensitive data and transactions it holds, raises a lot of standards and processes to secure safety and good practices.  

But in the fintech industry, many questions have been made about its safety and even legality, criticizing some practices as not very different from casinos.   

Although we could make another article explaining more in depth the whole processes involving regulation, for the moment, we are just going to point out fintech’s need to stay in touch, more than ever, about all the necessary policies and relevant information to share with the user.  

This could be in a specific section in the webpage or app, talking about general concerns and even financial education, in the format you prefer. Whether video, blog or even a certificate!  

Users also consult this type of information in different omnichannel media, like phone service, live chat or email.

Something achievable by specialized nearshore services providers.  

Data security.  

As mentioned, users appreciate some privacy in their finances.   

Securing that their money or transactions are safely secure from bad practices is imperative.  

Why? Cybersecurity company appsealing shares that the most preferred methods like one-time passwords, fingerprint, codes, although effective, are not invulnerable to cyberattacks.  

Recommendations to attend this area go from establishing an internal IT department, capable of processing and comply with the required cybersecurity certificates and constant supervision for compliance.  

Photo by Pixabay

User experience. 

For many years, we were subjected to not so cool customer attention from traditional financial institutions. Well, fintech’s could be credited with enhancing CX through real care and attention.  

Therefore, consumers have higher standards on how to receive attention and resolve a problem, and with that comes more demand within the different attention channels available for clients.  

The business may be going well, but you are receiving a lot of customer inquiries. Well, that is the moment to determine not only how you can obtain new clients, but also retain and ensure loyalty.   

But with all the rising costs and economic uncertainty, having alternatives to take care of your CX operations can be possible through a nearshore call center, lowering costs and securing efficient market reach and attention. 

Conclusion.  

We are in an exciting time where technology has brought us amazing tools and possibilities to improve or even satisfy our financial needs.   

FinTech’s will continue growing at a fantastic rate, which will also bring benefits for both the consumer and the company, but these challenges must be considered to thrive and adapt.   

Thank you for reading our blog; if you want to learn more, click here.   

Ready to delegate your operations and talk with the experts? Delighted to meet you.   

Federico Castillo

Content Creator Specialist at Redial BPO.
Loves to research and talk about politics, economics & culture. In his free time, binge watches movies & TV shows.

https://redialbpo.com/wp-content/uploads/2022/12/BLOG-BANNER-Fintech-Challenges_BLOG-BANNER.jpg 300 800 Federico Castillo https://redialbpo.com/wp-content/uploads/2021/08/Redial-Logo-200px.png Federico Castillo2022-12-09 21:11:182022-12-09 21:19:56What are the biggest challenges for the Fintech Industry?
Federico Castillo

Best Ways To Thank Your Business Team 

December 2, 2022/in Business Process Outsourcing, Work Culture /by Federico Castillo

The end of the year is approaching, and it is the perfect time to appreciate your team’s effort.  

Showing appreciation for your team is essential to fostering an enjoyable and productive workplace.  

Whether you’re looking to thank your team for their hard work or to show that you recognize their efforts, there are many ways to thank your company team.  

Finding the right way to thank them will depend on the size of your team and the type of work they do, but with a little creativity, you can create a culture of appreciation and recognition that will help your team develop a strong bond and stay motivated. 

Read on to find the best ways to thank your company team! 

Why show appreciation to your team? 

When everyone feels valued, it creates a more positive and motivating work environment, which can have a positive impact on productivity and employee retention.  

A study by the Journal of Business and Psychology found that gratitude is linked to higher levels of job satisfaction and lower levels of turnover and absenteeism, so when you show appreciation for your team, you are encouraging a culture of gratitude that can help improve your entire business.  

One of the best reasons to show appreciation to your team is that most of the time, it costs nothing! 

When money is tight, it can be tempting to focus on the financial benefits of gratitude, but it’s also important to remember that it can have a powerful, positive impact on your team’s morale. 

Employee recognition programs 

If you want to thank your team for their hard work, one of the best things you can do is create an employee recognition program that recognizes employees for their achievements.  

You can create a program that recognizes employees for different reasons or categories like hard work, exceptional performance, and longevity with your company.  

The best way to create an effective recognition program is to start by identifying the goals behind it.  

Are you trying to boost employee morale? Is improving retention a priority? Are you simply trying to show your gratitude for the hard work your team has put in? 

Once you have identified your goals, you can create a program that is tailored towards addressing those subjects, boosting employee motivation.  

 
Team outings 

One of the best ways to thank your team for their hard work is to treat them to an outing.  

Whether it’s a trip to a nearby restaurant or a more elaborate getaway, team outings are a great way to show appreciation.  

When choosing an outing to thank your team, it’s important to keep in mind the size of your team and the type of work they do.  

The best way to select an outing for your team is to find something that will make your team members feel valued, but also something that fits within your budget. 

You can select the best team either by their metrics or a specific challenge.  

Also, you can pair your outing with a fundraising event, you can create a win-win situation for your team and the community at the same time! 

Thank you cards 

While thank you cards are a more traditional way of showing appreciation, they are just as important as other ways to thank your team.  

When writing thank you cards to your team members, it’s important to remember that the best thank you cards show real gratitude and are tailored to each person. 

For example, if one of your team members works in sales, you might want to write a thank you card thanking them for their incredible lead generation or appointments made.  

If you have a large team, you may want to consider writing a general, team-wide thank you card.  

With a team-wide card, you want to ensure that the card is personalized and tailored to the needs of your team members, while still staying general enough to be appreciated by all.  

Flexible working hours 

If you want to thank your team members for their hard work and dedication, one simple and effective option is to offer flexible working hours.  

Therefore, you can make it easier for parents to return to work and for employees to care for sick family members. 

Having a flexible work schedule can help improve employee satisfaction and make it easier for your team members to achieve work-life balance. 

Conclusion 

Showing appreciation and gratitude can be one of the most rewarding parts of being a manager or business owner. 

At the end of the day, they are the ones who keep the business going.  

 You can make your team feel valued and appreciated by celebrating small successes and being thoughtful.  

The best ways to thank your team are those that are thoughtful, personalized, and appropriate to your team members. 

Whether you choose to celebrate with a team outing, host a team meal, or write personalized thank you cards, the most important thing is that you show your team members that you value their efforts and appreciate their hard work. 

Thank you so much for reading our blog, if you want to learn more about BPO and work culture, you can read more articles here.  

Want to talk? We would love to meet you!  

Federico Castillo

Content Creator Specialist at Redial BPO.
Loves to research and talk about politics, economics & culture. In his free time, binge watches movies & TV shows.

https://redialbpo.com/wp-content/uploads/2022/12/BLOG-BANNER-Thank-Team_BLOG-BANNER.jpg 300 800 Federico Castillo https://redialbpo.com/wp-content/uploads/2021/08/Redial-Logo-200px.png Federico Castillo2022-12-02 23:34:262022-12-05 23:01:58Best Ways To Thank Your Business Team 
Federico Castillo

Top Cities With BPO Growth For 2023 

November 25, 2022/in Business Process Outsourcing /by Federico Castillo

Since exploring the economic context of countries and markets is a fundamental part of our day-to-day, we couldn’t resist looking up what is ahead for the Business Process Outsourcing industry for 2023.  

What are the top places aiming to invest in and generate more opportunities for companies and their people? 

 
South Africa 

If you have been reading our latest blogs, you know South Africa has been a topic of discussion, becoming a preferred destination for BPOs searching for lower costs and stronger infrastructure.  

Its growing and competitive economy has created a positive environment for BPOs, especially given the country’s strategic location in the African continent.  

The country has a strong and well-developed communication infrastructure, competitively priced and skilled labour, and a stable and business-friendly government promoting specific industry agreements. 

 As BPOs continue to focus on increasing their overall profitability, they are also seeking more flexible and cost-effective solutions. 

Photo by Taryn Elliott

 
Poland 

Poland is a rising star in the BPO industry, and with good reason. With highly skilled labour, a strong and growing economy, and an efficient transportation infrastructure, this country is poised to become a serious contender in the BPO sector.  

There is a growing demand for BPO in the region, with a focus on customer care, software development and accounting.  

With a cost of labour that is 30 percent lower than the average for Western Europe and a strong cultural affinity with the U.S. and other Western countries, Poland offers a compelling business case for BPO. 

What is also interesting is the growth, expected to reach US$1.92bn in 2022. 

Photo by Mat Kedzia

 
Brazil 

Brazil is a big country that has a lot of room for improvement in the BPO sector.  

Its economy has been growing faster than many other countries in the region and has recently been growing at a faster pace. 

However, there is still a lot of room for growth in the BPO industry. The growing demand for outsourcing services in Brazil is attracting BPOs from countries like India and the Philippines.  

The country’s large population, growing middle class, and high internet penetration rate make it an attractive market for BPO. 

Highlighting data presented by the ShowWise consultancy, which highlights important points that have benefited the attractiveness of the country such as:   

  • Good business practices   
  • Constant growth in the Latin American region  

Specifically, its development and innovation aspect, for the strengthening of physical and digital infrastructure, declaring that for the closure of the year 2021, Brazil had over 35 company accelerators and over 90 manufacturing parks.  

Its Science and Technology Parks (STPs) have been promoting innovation and research while also supporting societal and financial development. 

Mexico 

Of course, we couldn’t skip our home! 

Mexico has been growing in its significance as an outsourcing destination for a while. The country has strong ties with the United States, and its membership in NAFTA (North American Free Trade Agreement) makes it even more attractive. 

Although there have been some controversies in the past months, negotiations have been established for the development of resolutions and has largely involved the energy sector.  

 The country has the largest English-speaking population in the Spanish-speaking world and a highly educated labour force.  

BPO in Mexico has been growing steadily, with more and more companies looking to outsource their customer care and IT services to Mexico. 

 
Malaysia 

Malasia, with its strategic geographical location, growing economy, and cost-effective labour, has become an attractive destination for BPOs.  

Intenational companies have been investing in this sector, as they see a huge potential for growth in the Southeast Asian region. Malasia has developed its own BPO sector, which is now worth about USD 2.5 billion.  

The country has a well-developed infrastructure, and its proximity to India gives it a competitive edge for BPOs. 

Photo by Zukiman Mohamad

 
Final Thoughts 

We hope that this article has provided you with an overview of what the future holds for the BPO industry.  

As you can see, there are many exciting and promising trends that can help BPOs find new and innovative ways to solve business challenges and provide valuable services. 

With the right strategies and technologies, BPOs can position themselves to capture the benefits of these trends and create a more engaging customer experience. 

Federico Castillo

Content Creator Specialist at Redial BPO.
Loves to research and talk about politics, economics & culture. In his free time, binge watches movies & TV shows.

https://redialbpo.com/wp-content/uploads/2022/11/BLOG-BANNER-BPO-Growth-2023_BLOG-BANNER-1.jpg 300 800 Federico Castillo https://redialbpo.com/wp-content/uploads/2021/08/Redial-Logo-200px.png Federico Castillo2022-11-25 22:17:142022-11-29 18:37:57Top Cities With BPO Growth For 2023 
Federico Castillo

5 customer service trends to keep an eye for 

November 18, 2022/in Business Process Outsourcing /by Federico Castillo

A new year is arriving and it comes with new possibilities and, of course, customer service trends that we need to stay in touch with.  

As one of our main objectives is to enhance our client’s CX, we investigated 5 interesting customer trends that will be game changers for every business.  

Virtual & voice assistants 

We’ve already explored this topic through omnichannel, so we know this is a major trend for this year.  

And with multiple products set to be released, voice assistants are likely to become even more popular.  

Great customer service is all about being accessible, helpful, and responsive. If you’ve ever tried to call a company during business hours only to be on hold for 30 minutes before giving up, then you know how frustrating this can be. 

With virtual assistants, companies can be more accessible. This can be especially helpful during high-volume times or when you’re in a pinch and need help in a hurry. 

Especially considering that companies have already invested in virtual assistants, being pretty functional and effective in resolving quick inconveniences.  

Photo by John Tekeridis

Artificial intelligence 

The world of customer service just got a lot more interesting thanks to AI. We’ve already seen some of how this technology has enhanced the customer service experience, but 2023 is likely to bring even more exciting developments.  

From predicting which customers are most likely to acquire to offer personalized recommendations, AI can help us to provide a much better experience for all our customers.  

What’s more, AI is already helping brands to automate certain customer service processes.  

And this is likely to become increasingly common in the coming year as more businesses begin to adopt this technology.  

If you’re looking to take your customer service to the next level, then AI is certainly worth exploring. 

Video content is key 

We already know that visual content is a powerful tool for engaging customers and encouraging them to buy.  

But what might come as a surprise is that it is also an extremely effective way to deliver great customer service. 

 Video is an extremely convenient way to provide customer service. Whether it’s through an FAQ page, a video tutorial, or even a live video chat, companies can make it easier than ever before to get the help or information they need.  

Moreover, the rise of social media has made video content even more important. It’s estimated that video will account for 80% of all internet traffic by next year.  

This means that video content is set to play a much bigger role in our daily lives than it already does. 

As such, it makes sense for brands to embrace this trend and make video content as central to their customer service as possible. 

Indoor positioning and beacons 

Most of us are likely to be aware of the rising popularity of beacons. But what many people might not realize is that this technology is set to expand in 2023 and beyond. 

In addition to being used in retail stores and public places, beacons are now used in other business areas, including customer service.  

For example, this technology can be used in call centers to provide employees with information about the customer they’re currently serving.  

This can help agents deliver a more personalized and seamless experience for customers.  

Another way in which beacons can be used in customer service is for indoor positioning purposes.  

By installing beacons at different locations throughout the building, companies can create a map showing where every representative is.  

This can be extremely helpful when customers need to speak with someone in person. Rather than waiting for someone to come to them, they can simply check their phone’s map for the nearest representative. 

Optimized delivery 

As more and more customers begin to shop online, delivery services are becoming increasingly important.  

But with so many different delivery services available, it can sometimes be difficult to know which one to pick. To make things easier for customers, many businesses now offer delivery “reports” or “scores”.  

This information can help customers make an informed decision and find the right service for them. 

 But just having this information available isn’t enough. Companies must ensure that it’s presented in a way that allows customers to understand it easily.  

And this is where customer service comes into play. Representatives need to explain the report or score in a way that’s easy to understand.  

They also need to be transparent about how the report was calculated and how the company works. 

Final thoughts 

When it comes to customer service, the possibilities are endless. What we’ve discussed here is just the tip of the iceberg, and these are only some of the trends we expect to see in the coming year.  

Undoubtedly, customer service will continue to evolve and improve as we move into 2023. 

And as customer service specialists, it is up to us to keep an eye on these trends to stay ahead of the game and provide the best experience possible for all our clients. 

Thanks for reading our blog; you can see more articles right here! 

If you would like to know how we can help you apply these trends, talk to us! 

Federico Castillo

Content Creator Specialist at Redial BPO.
Loves to research and talk about politics, economics & culture. In his free time, binge watches movies & TV shows.

https://redialbpo.com/wp-content/uploads/2022/11/BLOG-BANNER-CX-Service-Trends_BLOG-BANNER.jpg 300 800 Federico Castillo https://redialbpo.com/wp-content/uploads/2021/08/Redial-Logo-200px.png Federico Castillo2022-11-18 21:26:192022-11-18 21:33:045 customer service trends to keep an eye for 
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