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Federico Castillo

Most Important things to consider about nearshore outsourced supply chain services 

April 29, 2022/in Business Process Outsourcing, Logistics /by Federico Castillo

This time, we will look beyond one industry and analyze the most important things to consider about outsourced supply chain services. 

From what could be the heart that kicks off all kinds of business, the supply chain.  

Important things to consider about the supply chain:

  

We can understand this concept as the activities needed to produce and deliver the goods and services of various industries.

This also means delivery can be from air, sea, and land.  

The importance of this process lies in its impact on our daily life, more specifically, by the fact that humans depend on supply chains to deliver necessities such as food and water. 

A surprising element considering its versatility can attend different businesses such as retail, agri-food, health care, climate actions, and overall production.   

Oursourced supply chain services

Good management can increase the percentage of efficiency in the delivery of all these goods and services.

Therefore, reducing the chances of presenting some inconvenience that, at different times, can be converted into supply chain issues. 

These problems increased with the arrival of the pandemic caused by COVID-19.  

Two years have passed, in which they have tried to re-establish operations and strategic communications and, in this way, avoid delays of final products to consumers.  

Various efforts have been made to resolve the supply crisis, which has now been affected internationally.  

The closest presented to us was the port of Long Beach, which to date, has considerable delays in unloading vessels.  

Through difficulties, resolutions arise.

These have led to new platforms, with process optimization offered to the sector that has identified potential problems.

No to mention, cost reduction, and satisfaction of the final product or service.  

We must consider that outsourcing the supply chain has presented lots of benefits.

Allowing businesses to focus on their competencies, operations in general, and the proper attention to customer requests.  

How does nearshore outsourcing helps SCM?

 

Nearshore outsourcing services for the supply chain allow for managing numerous vital activities.  

We can start with data processing and logistics related to shipment tracking and delivery, inventory review, and information verification.  

These processes are possible through contact channels with talent or specialized technology.  

Customer service is constant in supply chain operations for both businesses and consumers. 

 An intrinsic relationship between the outsourcing processes has created the structure to ensure quality and results based on the corresponding performance indicators. 

Due to its strategic position and bicultural, and bilingual knowledge, Mexico has proven to be an attractive and efficient nearshore location. 

All these processes ensure that we have our goods and services available.  

But beyond consumption, which is essential, securing good management develops opportunities.

Diversification, employment generation, community improvement, and economic growth.  

Final Thoughts:  

Today, we continue to face different challenges, thus businesses must be aware of how they can optimize and ensure excellent performance. 

Ongoing labor shortages are an issue to consider attending.

It is a phenomenon that has been present in different regions, and the process could be facilitated through companies that have the structure to perform quality hiring and staffing solutions. 

Recruitment will be effective with the promotion and implementation of organizational cultures that benefit the workforce.

Additionally, a system of compensation and professional growth ensures results at different times.  

Bottling and automation, although sometimes inevitable, could also be addressed with the resolutions we mentioned and with the idea (which we retain) -not all activities can be supported or entirely solved by algorithms.  

Empathy and the ability to connect are part of the essence that generates human talent.  

At Redial BPO, we love being up to date with your operations.

We believe that innovation and resource generation movements are important for the betterment of communities.

Did you find a way we could help you? Contact us; we’d love to talk to you. 

Federico Castillo

Content Creator Specialist at Redial BPO.
Loves to research and talk about politics, economics & culture. In his free time, binge watches movies & TV shows.

https://redialbpo.com/wp-content/uploads/2022/04/MicrosoftTeams-image-2.jpg 302 796 Federico Castillo https://redialbpo.com/wp-content/uploads/2021/08/Redial-Logo-200px.png Federico Castillo2022-04-29 23:35:252022-05-09 19:25:13Most Important things to consider about nearshore outsourced supply chain services 
What is Customer Service in Logistics Phone and Airplane
Luis Olvera

What is Customer Service in Logistics

January 20, 2021/in Customer Service, Logistics /by Luis Olvera

In todays world the use of logistics services has been shown time and time again that it is one of the key pillars for the economy and every business looking to achieve success, but one hidden piece of the puzzle makes everything work in harmony, Customer Service Logistics.

During the Covid-19 era this has become far more evident as the global supply chain had become stressed for important reasons, in turn making it evident that a renewal for how work is performed on the day-to-day operations needs’ considerable improvement.

There is one key factor that can help provide a better experience for businesses involved and the logistics providers, that is Customer Service Logistics.

With Customer Service becoming a turning point to add value to the experience it is an obvious investment to create an excellent experience and ensuring loyalty to the brand with returning customers.

The Goals of Customer Service in Logistics

Aside from the obvious factors there are other key items to consider when looking at Customer Service Logistics.

  • Ensuring that everything is on time, customers have little time to waste and, in this industry, every second counts, this is one of the sections where customer service in logistics excels.
  • Building trust through reliability, every service has its faults, but logistics is where every decision and action is important and impacts greatly on other parts of the supply chain.
  • Ensuring the price is right, while businesses can consider customer service to be an expense this is the opposite, it ensures that other parts of the business work and can have visibility on issues, saving time, trust and in turn saving money and returning the benefits to the client.
  • Stretching to meet the goal, we know that rules are firm and are there for a reason but customer service in logistics also ensures that there is space for flexibility from all sides to ensure that success is achieved for all parties.

A Helping Hand for the Day-to-Day Tasks

On the other side of the spectrum, customer service can help with some of the key needs of customers such as:

  • Supply Chain Management, one of the most complicated factors in every business is ensuring there is success in every step of the way in the Supply Chain. Here customer service can assist in connecting pieces of the business that may have a hard time engaging each other and providing a middle ground for understanding.
  • Shipping and Freight Services, be it by air, ground, or sea the package must be delivered, from its origin to its destination no matter when in the world it is. Customer Service Logistics ensures that the right path and method are chosen for the delivery to be made in the fastest and most effective way possible.
  • Warehousing Services, while in some instances delivery is considerably fast there are times in which the package will have to wait for someone to come pick it up, here customer service logistics can ensure that this is in the right location at the right time, making sure it also moves when needed, keeping an eye on it to avoid losses for the business.

Customs and Insurance.

  • There are additional factors that the business may not be aware of if they do not have enough experience with certain regions or countries. Here is where customer service logistics can ensure that there is an easier time for the package to move through locations without being stuck in one place due to missing paperwork, losing time in return, and then back to the customer.
  • Additional guidance and whatever comes next, as the industry evolves so will businesses and the customer service experience, by keeping everyone in the loop with continuous training and ensuring that everyone is in the know the customer service agents for customer service logistics can ensure that every package goes through the required procedures without missing a beat.

It is a fast-moving world and losing a beat can mean losing your business, creating an engaging experience can sound like a challenge but here is where a BPO Partner can assist you in ensuring that your business remains ahead of the competition.

We have more than 45 years of experience in the BPO Industry and can help you to reap all the benefits with a fast return on investment. If you have questions about what other benefits you can obtain from outsourcing your Call Center Operations to Mexico, you can contact RedialBPO for more information.

Luis Olvera
https://redialbpo.com/wp-content/uploads/2021/01/What-is-Customer-Service-in-Logistics.jpg 300 795 Luis Olvera https://redialbpo.com/wp-content/uploads/2021/08/Redial-Logo-200px.png Luis Olvera2021-01-20 23:31:002022-08-31 21:15:10What is Customer Service in Logistics

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