I reflected on the transnational companies that have decided to relocate their operations outside China.   

 Considering that we can find its origins through the growth of globalization, becoming an attractive option in matters of investment and resource optimization.   

 It turned out to be in the nineties and early 2000s through the famous “offshoring,” in which this practice raised popularity among companies of all kinds.  

Something incredible considering the great distance and how it could be a factor if differences apply because of time and culture.   

 Particularly in the electronics and manufacturing sector, they positioned China as the world’s factory.   

 Now that I mentioned a little of the context and the big decision that several transnational companies have taken, I would like to say four elements to consider for the relocation matter.   

An action that has given Mexico a new momentum for its strategic position through the offer now known as “nearshore.”   

1. What does relocating to a nearby location represent?   

  Undoubtedly one of the most significant points to consider the advantages of the nearshore is the proximity companies can have between American countries.   

 This factor has represented an alignment of language and culture, facilitating the relationship and final experience for the consumer.   

 With experience, this element has allowed diversifying many businesses, including manufacturing and multi-industry care.   

 All available kilometers away, with more travel facilities and routes in case of events or topics requiring assistance between companies.   

2. Bilingual language and talent   

 Due to the proximity between American countries, it has developed years of commercial and cultural relationships.   

 Learning English has become an opportunity, even a necessity, particularly in border cities by sustaining one of the world’s largest and most dynamic borders.   

 With significant daily and mutual traffic from Americans and Mexicans, understanding and speaking the language has become a regular.  

A factor also added by the constant investment of foreign companies that request English as a prerequisite for the performance of tasks.   

 The communities of both countries are clear about this consideration, which is why they work together to promote these issues.   

 There may be certain differences, of which they should not be afraid, since we can enrich and even find new and better methodologies of work and attention.  

3. Cost reduction:   

 Investment in nearshore locations also greatly reduces productive and operational costs.   

 Moving production from China to Mexico can become an excellent opportunity to keep high costs off the radar, allowing companies to concentrate on their core competencies.   

Generating opportunities to invest in resources for innovative businesses and better jobs with better wages within the market. 

4. Improvement in logistics and regulations:   

The deficiencies in logistics have been prolonged and have affected the supply of basic inputs and materials.   

 The supply chain problem has subsided on the routes of nearby territories and the arrival of goods at different American ports.   

 Outsourcing new businesses through offshore options has become less attractive by several issues, such as recent international tensions and American consumer preferences.   

Travel restrictions and constant regularization is not a problem for companies that do business in Mexican territory.   

 After years of commercial and political relations, private investment has been recorded, especially in Baja California, Sonora, and Nuevo León.   

Final Thoughts:   

 With the departure of several companies from Chinese territory, the nearshore will position itself even more in the different business models.   

 Offering talent capable and aligned to different work methodologies facilitates avenues of cooperation and investment.   

 Implementing new technologies is a trend already applied in several Latin American countries, so it will not be a problem either.   

 Thank you for reading the blog; you can consult other articles here.   

 Would you like to know more about Redial BPO and how it can help you? 

Federico Castillo

Content Creator Specialist at Redial BPO.
Loves to research and talk about politics, economics & culture. In his free time, binge watches movies & TV shows.

We know how insurance companies have become important tools that have protected us from unforeseen events.   

Considering the scale this industry can cover, it is good to have key alliances to ensure proper management of all types of processes.   

With the necessity to provide top-notch service to consumers that constantly demands a proper experience.  

From all kinds of medical and mechanical expenses, from surgeries to burnt car repairs (which happened to me once), they are helpful, and it is good to have such protection.   

That is why we are concerned about mentioning possible hacks you can apply to your company and expand your insurance capacity.   

Establishing models of operation with the ability to strengthen the capacity of the insurer and highlight the product as a significant acquisition.   

Satisfying your customers through a BPO for the insurance industry amid a competitive market.  

Maintain efficient insurance processes:   

As one of the most regulated sectors derived from handling sensitive data and transactions, processes must be efficient through trained personnel and tools.   

Delegating management or customer service activities represents an opportunity to increase operational capabilities at reduced costs.   

These same processes can become tedious for the customer, consuming time they don’t necessarily want to waste.   

For this reason, users’ attention must be reinforced through kindness and professionalism to attend to each eventuality in a personalized manner.   

Digitalization of insurance policy:  

Insurance companies must not resist change.

Therefore, no matter what vision or scope you want to reach, your customers deserve the best tools and facilities for any procedure.   

This resistance is natural because technology constantly changes, but with the right team, this can be used to benefit and even introduce more facilities.   

Digital transformation is inevitable and necessary to renew obsolete systems.   

Consumers notice when the company’s service, processes, and media are outdated.   

A negative factor that can cause disgust and zero attraction for the product’s contracting.   

Having digital applications in which different processes can be performed besides managing all the information of interest to a quick reach have been one of the best tools implemented.   

The contact centers have been one of the most requested means of communication to date, having staff trained to solve problems or situations that merit specialists.   

Also, media such as live chat have proved competent for situations that do not necessarily have to scale a person. Either query or data entry.  

The help that BPO industry can provide:   

Improvement in consumer experience:  

Consumers expect a good experience and service when purchasing and paying for a specific product.   

Have the support of agents trained to deal with many cases and establish metrics.   

Its ability to become an extension of the brand has allowed mastery over the service and in general, a positive impact on the experience.   

Collection and payment tracking services.   

Companies must have a team capable of analyzing and determining financial aspects that relate to the consumer.   

Clarification of policies:   

Such requests are constant, as they protect both the company and the user.

Necessary to avoid misunderstandings but demands an effective system to clarify doubts.   

Final thoughts:  

I have had a positive experience with different insurers and have found myself in different situations.   

But I share the need for this industry to keep up with innovation. After all, we look for more facilities through competition and different rhythms of life.   

Outsourcing activities for insurance companies present opportunities to expand the reach of wellness with accessibility.   

Did you find anything interesting, and would you like to read more articles? visit our blogs.   

Interested in applying these hacks with a partner who shares your vision? Talk to us!   

Federico Castillo

Content Creator Specialist at Redial BPO.
Loves to research and talk about politics, economics & culture. In his free time, binge watches movies & TV shows.