RedialBPO
  • Services
    • Inbound Call Center
      • Customer Service
      • Tech Support
      • Transfer Service
    • Outbound Call Center
      • Debt Collection
      • Lead Generation
      • Appointment Setting
    • Non-Voice Call Center
      • Live Chat Services
      • Data Processing
      • Email Request Services
  • Industries
    • Financial Services
    • Healthcare Services
    • IT Services
    • Retail Services
    • Telecom Services
    • Hospitality and Travel Services
    • Logistics Services
    • Automotive Services
    • Insurance Services
    • Utility and Energy Services
  • Our Vision
  • Company
    • About Us
    • Our Team
    • Blog
    • Careers
    • Contact Us
  • We’re Hiring
  • Menu Menu
Why U.S. Call Centers Should Have Bilingual Agents

Why Call Centers In The U.S. Should Hire Bilingual Agents.

March 30, 2022/in Call Center, Tijuana Call Center /by Luis Olvera

The Call Center has become the primary tool for achieving success in the current economic environment of the 21st century in the United States; having personal, agents, management, and administrative staff, who are bilingual brings significant benefits to your operation and customer satisfaction through the leverage of a bilingual call center operation.

The Spanish Speaking Population in the United States and the Importance of a Bilingual Call Center

The latest information available from the United States Census Bureau tells us that there are at least 41 million native speakers with an additional 12 million bilingual speakers, meaning they speak Spanish and another language such as English.

This makes the Spanish-speaking market one of the fastest-growing segments in the United States, making at least one-sixth of the United States population and rapidly becoming a significant demographic of the current economy.

Considering this, the Spanish-speaking population is becoming an essential backbone of businesses around the United States, enabling communication through Spanish to make better-educated decisions and opens opportunities for greater customer experience and upsell.    

Customer Satisfaction Continues To Be the Mark Regardless of Language or Culture.

A bilingual Call Center closes the gap in creating excellent customer service and an experience that rapidly makes a loyal customer baseline from one of the fastest-growing demographics in the United States.

Speaking the language is only part of the experience; understanding customs, culture, and tendencies makes the bilingual Call Center an effective tool to understand your client’s mindset and promote your business culture and brand without barriers.

Most importantly also helps retain clients and aids in bringing in new ones; one key factor to put it into perspective is that 82% of United States consumers will not continue to interact with a brand if they have one bad interaction.

Your Brand is Taken Far and Beyond Through Language.

The bilingual Call Center helps create a tailored and personalized experience for your customers; communicating in their language opens opportunities to create new campaigns, and a deeper understanding of a demographic by effectively using the information gathered from every interaction.

Taking advantage of this opportunity can easily open the market to a new demographic, efficiently promoting and creating awareness of your products and services in a way that makes them approachable to your new clients.

Another important factor that this brings to the table is word of mouth from the customer experience created using a bilingual call center; considering that 92% of people trust recommendations from family and friends. This is another excellent way to achieve success when moving into an untapped market.

Final Thoughts

The bilingual Call Center is becoming a de facto norm in businesses around the United States; the empowering of the Spanish speaking population inside the United States makes it a desirable demographic to service, which can easily be done through the right set of services and agents to assist them every step of the way.

Be it through the use of your own bilingual Call Center or the leverage of a nearshore partner with years of experience in bilingual customer experience, the opportunity for growth can be achieved regardless of the path chosen.

We have more than 45 years of experience in the BPO Industry and can help you to read all the benefits with a fast return on investment.

Our focus ensures that your business benefits from a large pool of talent with the right mindset, ensuring that you can start running from the first setup and wow your clients on every interaction.

Leveraging the newest technologies and methodologies in the field, fast communication channels inside your time zones, and in-depth knowledge in your work line, we also ensure that the integration is seamless and beneficial.

If you have questions about what other services you can obtain from outsourcing your Call Center Operations to Mexico, you can contact RedialBPO for more information.


[1] https://telelanguage.com/spanish-speakers-united-states-infographic/

[2] https://techcrunch.com/2010/10/13/customer-service-rightnow/

[3] https://www.bigcommerce.com/blog/word-of-mouth-marketing/#what-is-word-of-mouth-marketing

Luis Olvera
Tags: Bilingual Call Center, Call Center, Tijuana call center
Share this entry
  • Share on Facebook
  • Share on Twitter
  • Share on LinkedIn
  • Share on Reddit
  • Share by Mail
https://redialbpo.com/wp-content/uploads/2021/03/Why-U.S.-Call-Centers-Should-Have-Bilingual-Agents.jpg 300 795 Luis Olvera https://redialbpo.com/wp-content/uploads/2021/08/Redial-Logo-200px.png Luis Olvera2022-03-30 03:37:002022-09-26 15:55:20Why Call Centers In The U.S. Should Hire Bilingual Agents.
You might also like
AI CUSTOMER SERVICE How Does AI Impact Customer Service in Call Centers?
3 Things to Look for in an Outsourcing Partner Cover 3 Things to Look For in An Outsourcing Partner
How to choose the best Outsourcing Call Center partner in Mexico How to Choose the Best Outsourcing Call Center Partner in Mexico
Top 10 reasons to outsource your call center operations to Mexico Top 10 Reasons to Outsource Your Call Center to Mexico
Why Your Company Needs a Billingual Call Center Woman with Headset Why Your Company Needs a Bilingual Call Center
Call centers in Mexico The Real Value Of Nearshore Call Centers Call Centers in Mexico The Real Value Of Nearshore Call Centers.

Recent Posts

  • Why U.S. Call Centers Should Have Bilingual AgentsWhy Call Centers In The U.S. Should Hire Bilingual Agents.March 30, 2022 - 3:37 am
  • What Makes A Great Outsourcing Partnership (and even friendship) February 2, 2023 - 8:44 pm
  • The New Age of Outsourcing: How Technology, and AI are Changing the Game January 25, 2023 - 5:24 pm
  • How to keep your operations costs low January 17, 2023 - 5:58 pm

Archives

Categories

  • Business Process Outsourcing
  • Call Center
  • Collections service
  • Contact Center
  • Customer Service
  • Customer Support
  • Ecommerce
  • Lead Generation
  • Live Chat
  • Logistics
  • Nearshore Call Center News
  • News
  • Omnichannel
  • Retail
  • Tijuana Call Center
  • Uncategorized
  • Work Culture

Services

Appointment Setting

Customer Service

Debt Collection

Email Services

Lead Generation

Live Chat

Tech Support

Transfer Services

Services

Appointment Setting

Customer Service

Debt Collection

Email Services

Lead Generation

Live Chat

Tech Support

Transfer Services

About Us

Leadership

Our Vision

Careers

Contact Us

Privacy Policy

Terms of Use

Resources

Industries

Blog

Resources

Services

Industries

Blog

Get a Quote
Contact Us

(858) 465-7872

Info@redialbpo.com

redial logo

© 2022 Redial. All Rights Reserved.

        

redial logo

© 2022 Redial. All Rights Reserved.

            

How Does AI Impact Customer Service in Call Centers? AI CUSTOMER SERVICE 7 Things to Know Before Outsourcing Call Center Services in 2022
Scroll to top
Our site uses cookies to personalize features, keep track of sessions, and to collect metrics on usage so that we can tailor to the needs of our users. To experience our site in full and to accept the use of cookies, please click Accept.You can also check our Cookie Policy.
Accept
Manage consent

Privacy Overview

This website uses cookies to improve your experience while you navigate through the website. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may affect your browsing experience.
Necessary
Always Enabled
Necessary cookies are absolutely essential for the website to function properly. These cookies ensure basic functionalities and security features of the website, anonymously.
CookieDurationDescription
cookielawinfo-checkbox-analytics11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics".
cookielawinfo-checkbox-functional11 monthsThe cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".
cookielawinfo-checkbox-others11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other.
cookielawinfo-checkbox-performance11 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance".
Functional
Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features.
Performance
Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors.
Analytics
Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc.
Advertisement
Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. These cookies track visitors across websites and collect information to provide customized ads.
Others
Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet.
SAVE & ACCEPT