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But we are proud to say that Veronica Mascareno contributed 21 entries already.
Do you think that constant training or feedback could be a negative metric in the workplace? You might want to reconsider. Although you shouldn’t go overboard with hours of training, […]
With technology rapidly advancing, businesses are leveraging its power to transform their customer service training practices. In this blog post, we are going to tell you the importance of technology […]
Because of all the competition within markets, companies are constantly striving to meet customer expectations and deliver exceptional service. One crucial aspect of achieving customer satisfaction is effective communication. If […]
Call centers are a vital part of many businesses, providing a direct line of communication between customers and companies. However, working in a call center can be a challenging job. […]
It has been fascinating keeping up with the constantly evolving world of technology, media, and telecom, with new trends and innovations emerging yearly. As we keep moving into 2023, several […]
High call volume remains one of the toughest operational challenges for any customer service team, and in 2026 the stakes are higher than ever. Customers expect faster answers, AI has […]
Call centers keep at the forefront of customer service, and the quality of their customer interactions is essential to retain them. So, it’s pretty much safe to say that investing […]
As the term nearshoring keeps popping out on different media outlets, reinforced by constant trade and investment agreements, companies will continue to outsource. So, in the month of love and […]
Nothing new about companies choosing to completely remove phone customer service because of cost reduction and claims of finding more effective channels & alternatives to meet clients’ demands. A […]
A new year is arriving and it comes with new possibilities and, of course, customer service trends that we need to stay in touch with. As one of our […]
