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About Veronica Mascareno

This author has not written his bio yet.
But we are proud to say that Veronica Mascareno contributed 47 entries already.

Entries by Veronica Mascareno

What Makes A Great Outsourcing Partnership (and even friendship)

February 2, 2023 in BPO /by Veronica Mascareno

As the term nearshoring keeps popping out on different media outlets, reinforced by constant trade and investment agreements, companies will continue to outsource.  So, in the month of love and […]

The New Age of Outsourcing: How Technology, and AI are Changing the Game 

January 25, 2023 in BPO /by Veronica Mascareno

Outsourcing has come a long way since its inception in the early 1990s. Initially seen as a way for companies to cut costs by delegating certain tasks to external providers, […]

Eliminating phone customer service, is it reliable?

December 26, 2022 in BPO /by Veronica Mascareno

Nothing new about companies choosing to completely remove phone customer service because of cost reduction and claims of finding more effective channels & alternatives to meet clients’ demands.    A […]

5 customer service trends to keep an eye for

November 18, 2022 in BPO /by Veronica Mascareno

A new year is arriving and it comes with new possibilities and, of course, customer service trends that we need to stay in touch with.   As one of our […]

How is data mining and analysis helping the healthcare industry? 

October 31, 2022 in BPO /by Veronica Mascareno

Let’s start by saying that data mining is a technique through which useful information and knowledge can be obtained from a large amount of data.   It helps obtain valuable insights […]

Must have skills and qualities for any contact center agent 

October 11, 2022 in BPO /by Veronica Mascareno

I remember the days when I was working as a call center agent for a technical support campaign.  It is not an easy job. Companies need to continue looking out […]

How to save money with a Call Center in Mexico?

September 22, 2022 in CX and Services /by Veronica Mascareno

BPO in South Africa keeps thriving, here is how. 

September 5, 2022 in BPO /by Veronica Mascareno

BPO in South Africa has registered constant investments for different industries since 2018.   And the numbers continue going up, being recognized as one of the most attractive destinations to outsource […]

Outsourcing to Mexico: 4 things to consider if you are relocating your company

August 8, 2022 in BPO /by Veronica Mascareno

I reflected on the transnational companies that have decided to relocate their operations outside China.     Considering that we can find its origins through the growth of globalization, becoming an attractive […]

Outsourcing your healthcare data analysts & services, is it possible? 

July 1, 2022 in BPO /by Veronica Mascareno

Exploring the different industries and services that have benefited and enhanced the arrival of outsourcing, healthcare strikes as one full of many opportunities.    Highlighting in recent years the capacity of […]

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