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But we are proud to say that Veronica Mascareno contributed 47 entries already.
As the term nearshoring keeps popping out on different media outlets, reinforced by constant trade and investment agreements, companies will continue to outsource. So, in the month of love and […]
Outsourcing has come a long way since its inception in the early 1990s. Initially seen as a way for companies to cut costs by delegating certain tasks to external providers, […]
Nothing new about companies choosing to completely remove phone customer service because of cost reduction and claims of finding more effective channels & alternatives to meet clients’ demands. A […]
A new year is arriving and it comes with new possibilities and, of course, customer service trends that we need to stay in touch with. As one of our […]
Let’s start by saying that data mining is a technique through which useful information and knowledge can be obtained from a large amount of data. It helps obtain valuable insights […]
I remember the days when I was working as a call center agent for a technical support campaign. It is not an easy job. Companies need to continue looking out […]
BPO in South Africa has registered constant investments for different industries since 2018. And the numbers continue going up, being recognized as one of the most attractive destinations to outsource […]
I reflected on the transnational companies that have decided to relocate their operations outside China. Considering that we can find its origins through the growth of globalization, becoming an attractive […]
Exploring the different industries and services that have benefited and enhanced the arrival of outsourcing, healthcare strikes as one full of many opportunities. Highlighting in recent years the capacity of […]
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