Redial BPO Is an Official Sponsor of CCW Las Vegas 2026 — and We’re Bringing Something Big
Customer Contact Week brings together the people actually solving the hardest problems in customer experience, and the conversations on that floor are some of the most useful of the year.
This year is different. Redial BPO is an Official Sponsor of CCW Las Vegas 2026 — and we’re using that platform to make the most significant announcement in our company’s history.
If you’re heading to Las Vegas from June 22–25, here’s what we’re bringing, why it matters, and why it’s worth finding us on the floor.
What Is CCW Las Vegas?
For those new to the show, Customer Contact Week Las Vegas is the world’s largest customer contact event. It draws over 8,000 professionals from across the U.S. and internationally, with hundreds of solution providers, speakers, and sessions covering every dimension of contact center operations and customer experience.
It is the definitive gathering for CCOs, VP of Operations, VP of CX, and contact center leaders making decisions about how their organizations will compete in an AI-first world.
Being an Official Sponsor at this level is not something we take lightly. It reflects where Redial BPO stands today as a company, and more importantly, what we’re committed to delivering to this industry going forward.
What You’ll Walk Away With From a Meeting With Us
Here’s what a conversation with our team at CCW will give you:
- A clear read on where the Redial BPO + IzzyOps partnership fits your tech stack — with no sales pressure if it doesn’t.
- A live demo of the IzzyOps platform tailored to your vertical, whether that’s financial services, healthcare, retail, or contact center operations broadly.
- A competitive reference point. We’ll show you honestly how our combined approach differs from enterprise AI platforms like Genesys or Five9, AI-only tools like Bland or Vapi, and traditional BPOs that treat AI as an afterthought.
- Practical next steps. Not a deck and a follow-up sequence, but a real conversation about whether there’s a fit and what a pilot could look like.
If that sounds like a conversation worth having, my calendar is open.
We’ll See You in Las Vegas
CCW Las Vegas has always been a market-signal event for me. The conversations on that floor tell you where the industry is headed and what buyers are still looking for.
This year, I’m walking in to introduce something new: the operational depth of Redial BPO paired with the AI-first architecture of IzzyOps.
Come find us at Booth #1227, book a meeting in advance, or just stop me on the floor. I’m always up for a real conversation.
Want to learn more about how Redial BPO approaches customer experience outsourcing and nearshore contact center solutions?
Explore our services or get in touch with our team directly.
Frequently Asked Questions
1. What is Redial BPO’s role at CCW Las Vegas 2026?
Redial BPO is an Official Sponsor of CCW Las Vegas 2026, exhibiting June 22–25 from Booth #1227, with a 30-second commercial running on the entrance billboard. The event marks the public debut of Redial BPO’s strategic partnership with IzzyOps, an AI Voice Agent Platform.
2. What is the Redial BPO and IzzyOps partnership about?
IzzyOps is an AI Voice Agent Platform built by contact center practitioners. Through this strategic partnership, Redial BPO now offers clients four integrated capabilities: AI voice agents, no-code workflow automation, flexible human escalation, and ROS integration at the Redial BPO tier. At CCW Las Vegas, the team will run live on-floor demos of the combined solution throughout the event.
4. What is an AI Voice Agent Platform?
An AI Voice Agent Platform answers and makes phone calls using AI voice agents — software that holds a natural, two-way conversation instead of reading from a rigid menu. A capable platform handles routine work end to end: answering common questions, qualifying and routing leads, booking appointments, and capturing after-hours calls. The goal isn’t to remove people from customer conversations — it’s to let AI cover the high-volume, repeatable calls so your team spends its time where human judgment matters.
5. How is an AI voice agent different from a traditional IVR or “press 1” phone menu?
A traditional IVR forces callers down a fixed decision tree and breaks the moment a need doesn’t fit a preset option. An AI voice agent listens to what the caller actually says, in their own words, and responds in context — asking follow-up questions, pulling in account or order details, and completing the request, or handing off cleanly when it can’t. For the caller, it feels like talking to a knowledgeable person rather than navigating a machine.
6. Will AI voice agents replace our human agents?
No, and that’s deliberate. IzzyOps uses a three-tier handoff: the AI handles what it can; calls that need a person route to your own team; and, if you choose, they route to Redial BPO’s agents. You decide how much human involvement makes sense for your operation. The goal is to take repetitive, after-hours, and overflow volume off your team’s plate — not to remove the people your customers sometimes need to reach.
7. What is ROS?
ROS (the Redial Operating System) is the layer that powers the Redial BPO tier of the escalation model. It applies specifically when you choose to route calls to Redial BPO agents — it’s the Tier 3 capability in the three-tier handoff, not something required to use the IzzyOps platform itself.
8. How can I book a meeting with Redial BPO at CCW Las Vegas 2026?
You can book a meeting with our team in advance through our contact page. Elder Gonzalez (VP of Client Services) and Jason Heil (CEO) will both be present at the event for 1:1 conversations. Meeting slots are limited, so we recommend booking ahead of the event if you want a dedicated time.
I’m the VP of Client Services at Redial BPO. I’m passionate about CX, building strong client relationships, and blending tech with human talent to deliver top-tier service across industries.
