In two weeks, Denver becomes the center of the DSO world. The 13th Annual Dykema DSO Conference opens July 15–17 at the Gaylord Rockies Resort, and Redial BPO will be […]
Customer Contact Week brings together the people actually solving the hardest problems in customer experience, and the conversations on that floor are some of the most useful of the year. […]
Download the Insurance Verification Trend Report 2026 Full breakdown of denial data, AI adoption gaps, segment-by-segment analysis, and a 5-question self-assessment framework to help you evaluate where your practice stands […]
There is a question I ask every time we bring a new program to life at Redial BPO: How do we help agents practice real work before there is real […]
What is BPO? Business Process Outsourcing (BPO) is the practice of partnering with an external provider to manage specific business functions more efficiently and effectively. These functions can include customer […]
I’m thrilled to announce that Redial BPO will be attending the CCW Executive Exchange 2026, taking place February 4-6 at the stunning Mission Bay Resort in San Diego, California. This […]
And just like that, we’ve wrapped up our final conference of 2025! What better way to close out the year than at the Contact Centre Expo London 2025 on November […]
In today’s interconnected business landscape, I’ve witnessed firsthand how language barriers can make or break customer relationships. As someone who’s spent years building bridges between businesses and their diverse customer […]
What an absolutely incredible week it’s been! From October 27-30, I had the privilege of attending the ICMI 2025 conference in Orlando, and let me tell you, this wasn’t just […]
As someone who’s been in the trenches of customer service for years, I’ve witnessed firsthand the transformative power of AI in customer service. The landscape has shifted dramatically, and I’m […]
Nearshore & offshore call-center teams that protect your brand — PCI DSS and HIPAA-compliant, and ready to scale with your volume.
