Customer Contact Week brings together the people actually solving the hardest problems in customer experience, and the conversations on that floor are some of the most useful of the year. […]
I’m the VP of Client Services at Redial BPO. I’m passionate about CX, building strong client relationships, and blending tech with human talent to deliver top-tier service across industries.
Download the Insurance Verification Trend Report 2026 Full breakdown of denial data, AI adoption gaps, segment-by-segment analysis, and a 5-question self-assessment framework to help you evaluate where your practice stands […]
I’m the VP of Client Services at Redial BPO. I’m passionate about CX, building strong client relationships, and blending tech with human talent to deliver top-tier service across industries.
There is a question I ask every time we bring a new program to life at Redial BPO: How do we help agents practice real work before there is real […]
I’m the VP of Client Services at Redial BPO. I’m passionate about CX, building strong client relationships, and blending tech with human talent to deliver top-tier service across industries.
Business Process Outsourcing (BPO) is the practice of partnering with an external provider to manage specific business functions more efficiently and effectively. These functions can include customer support, technical support, […]
I’m the VP of Client Services at Redial BPO. I’m passionate about CX, building strong client relationships, and blending tech with human talent to deliver top-tier service across industries.
I’m thrilled to announce that Redial BPO will be attending the CCW Executive Exchange 2026, taking place February 4-6 at the stunning Mission Bay Resort in San Diego, California. This […]
I’m the VP of Client Services at Redial BPO. I’m passionate about CX, building strong client relationships, and blending tech with human talent to deliver top-tier service across industries.
And just like that, we’ve wrapped up our final conference of 2025! What better way to close out the year than at the Contact Centre Expo London 2025 on November […]
I’m the VP of Client Services at Redial BPO. I’m passionate about CX, building strong client relationships, and blending tech with human talent to deliver top-tier service across industries.
In today’s interconnected business landscape, I’ve witnessed firsthand how language barriers can make or break customer relationships. As someone who’s spent years building bridges between businesses and their diverse customer […]
I’m the VP of Client Services at Redial BPO. I’m passionate about CX, building strong client relationships, and blending tech with human talent to deliver top-tier service across industries.
What an absolutely incredible week it’s been! From October 27-30, I had the privilege of attending the ICMI 2025 conference in Orlando, and let me tell you, this wasn’t just […]
I’m the VP of Client Services at Redial BPO. I’m passionate about CX, building strong client relationships, and blending tech with human talent to deliver top-tier service across industries.
As someone who’s been in the trenches of customer service for years, I’ve witnessed firsthand the transformative power of AI in customer service. The landscape has shifted dramatically, and I’m […]
I’m the VP of Client Services at Redial BPO. I’m passionate about CX, building strong client relationships, and blending tech with human talent to deliver top-tier service across industries.
As I wrap up my experience at Shoptalk Chicago, I find myself reflecting on the incredible moments and connections made during this vibrant event. Representing Redial BPO, I had the […]
I’m the VP of Client Services at Redial BPO. I’m passionate about CX, building strong client relationships, and blending tech with human talent to deliver top-tier service across industries.
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