What an absolutely incredible week it’s been! From October 27-30, I had the privilege of attending the ICMI 2025 conference in Orlando, and let me tell you, this wasn’t just […]
As someone who’s been in the trenches of customer service for years, I’ve witnessed firsthand the transformative power of AI in customer service. The landscape has shifted dramatically, and I’m […]
As I wrap up my experience at Shoptalk Chicago, I find myself reflecting on the incredible moments and connections made during this vibrant event. Representing Redial BPO, I had the […]
As someone who has spent over a decade in the customer service industry, I have witnessed firsthand how dramatically customer expectations have evolved. Achieving customer service excellence today means serving […]
As someone who’s been at the forefront of business process outsourcing evolution for over a decade, I can confidently say we’re witnessing the most significant transformation in our industry’s history. […]
Let me start by saying this: if you’ve ever had to repeat your full medical history to a provider because your records were “unavailable,” then you already know why medical […]
June was a whirlwind, and I mean that in the best possible way! In the span of just two weeks, I had the opportunity to attend two of the most […]
On April 30, I had the privilege of co-hosting the very first edition of our CX MeetUp Series in sunny San Diego, California. Alongside our friends at Laivly and SymTrain, […]
As Vice President of Client Services at Redial BPO, I’ve had the privilege of guiding companies through one of the most critical decisions in outsourcing: choosing between nearshore vs offshore […]
Nearshore & offshore call-center teams that protect your brand — PCI DSS and HIPAA-compliant, and ready to scale with your volume.
