August, 2022 - RedialBPO

banner how the BPO industry impacts the brokerage business

How a nearshore BPO impacts the brokerage business?

August 25, 2022/in BPO /by Veronica Mascareno

Brokerage firms or companies have been intermediaries and key players in facilitating numerous processes.

Its effectiveness in obtaining financial resources, goods, and capital, in general, has contributed to production levels.

Additionally, it has developed new tools and ways to diversify income sources.

But how can these same businesses make it easier for others to increase their market reach, receive support, and delegate numerous requests?

Since brokerage can work with several commercial sectors, it is essential to have operational services for proper management.

Outsourcing your intermediation services allows you to expand your operations reach by different means of work at a cost-effective price.

Let us tell you how!

The importance of omnichannel:

Customer service through omnichannel channels predominates with a 75% preference since the main desire of consumers is to have immediate and consistent attention with various alternatives.

Due to the constant demand for applications requires preferred methods according to the type of person and case and the ability to transfer simultaneously from one medium to another.

This represents the need for businesses to consider adapting to different means of assistance such as email, live chat, and social networks, and the predominant with 76%: is telephone attention.

Most influential brokerage services:

The services with more presence and movement flow include:

• Stock brokerage:

Above all digital applications, Stockbrokers have amplified their business to the growing interest of diversifying resources and income through the stock exchange.

It has represented an opening to what was considered an exclusive service a few years ago, but these services can already be offered to all.

Above all, considering that investments are either fixed rates of return or high risk (such as cryptocurrencies) requires service and counseling.

• Credit & loans brokers:

Specialized services are offered for any information-related topic and assistance to individual accounts.

• Real estate brokerage

One of the branches concentrates on the acquisition of buyers and sellers. Care and follow-up processes are critical to the correct management of these investments.

• Insurance brokerage

They have an essential task in dealing with cases that can be inconvenient, sinister, or tort.

Speed and efficiency in these cases are more than necessary by the nature of the events.

Recording data and requests are high-volume processes that can be acquired through a nearshore BPO.

• Business brokerage:

Offering highly trained agents and the best tools for sale or post-follow-up to close cases establish serious competition in the market.

Final thoughts:

The brokerage business is present in many aspects of our lives and continues to grow daily.

Companies present themselves with different business strategies, models, technology, and innovation that have solved problems and more accessible opportunities.

With a vision of growth and constant transactions, brokerage businesses must be prepared to optimize their processes and align their objectives with strategic partners.

Are you ready to take your business to the next level? We’d love to hear from you.

banner why establishing a culture of recognition programs

Why establishing a culture of recognition programs and activities is important in a call center.

August 19, 2022/in Redial Culture /by Veronica Mascareno

We all know that motivating and recognizing employees in any organization is essential to appreciate the talent and achieve results.

But despite all these efforts, the high percentage of absenteeism, low or resignations is a phenomenon that still occurs in different places.

That is why at Redial BPO, we have cleared this possibility and analyzed prevention ways to share a little of what has worked for us.

To maintain an environment full of opportunities, aimed to achieve results from all areas.

The difference between happiness and satisfaction:

Exploring different articles and opinions, I found this recommendation, which I find very apt.

On numerous occasions, the two are confused. They go hand in hand with positive emotions, but they are not the same.

Why it can be answered through various elements and debates; in the end, I think we can summarize it by the difference manifested through the scope and timing.

Happiness can be considered something very personal, but it can come in different ways, while satisfaction impacts our lifestyle.

A key consideration could be combining both, providing a moment of happiness and satisfaction through the recognition of achievements and growth.

Development of recognition programs

Recognition programs are methodologies and strategies implemented by different organizations to highlight the performance and effort of individuals or teams.

The organizational development department at Redial BPO has been responsible for implementing our recognition program: “Best Redialers” with three categories:

Top Performer
Best Improvement
Rookie Of the Month

These three categories (each with its specific characteristic) have proven effective in recognizing our redialers and motivating them to achieve different goals.

They are given a diploma with their respective merit monthly and are considered to enter a raffle for different prizes.

Promoting team building development by means of supervisors and teams for the practical realization of work activities.

Something fundamental in the call center industry is constantly measuring our metrics and thereby surpassing the goals of our customers goals.

Activities for BPO employees

Our departments together have executed different events and dynamics to harmonize and present the company’s efforts to benefit our redialers.

Raffles

Yes, raffles in companies and organizations are a classic but a functional classic.

Presenting the opportunity to give away products, devices, or, in some cases, services, providing a surprise effect for all participants.

Not to mention the benefit assigned from the gift and the motivation that generates having the opportunity to participate.

Characterization and decoration of workspaces:

Every year, we host the Theme Up! event- in which they are given the opportunity for all supervisors, together with their team, to characterize themselves and their workplace.

By selecting a popular culture property, this activity helps us develop leadership skills, teamwork & coordination, and creativity.

Oh, and of course, have a whole day of fun!

Summer Week:

We research and select the year’s hottest week to run a whole week of raffles, activities, games, snacks, and food for everyone.

This represents the dynamism that is part of Redial’s vision to promote internally and externally.

We start with the first day: a fresh start. It consisted of delivering ice popsicles, a sweet that is customary in the summer season in Mexico.

The second day consisted of everyone entering a raffle with their best summer outfit on workday.

We continue with a middle snack day, with different sweets, chips, and snacks for everyone.

We recreated our version of the famous Mexican game: 100 Mexicans said with… 100 redialers said! – Where we tested the knowledge and skill of our team.

We ended the week by creating artistic pieces and traditional Mexican food, which everyone enjoyed.

Final thoughts:

Undoubtedly, the motivation and recognition of members, either from companies or organizations, are vital elements to reach their full potential.

Although executing these types of rewards and activities represents an investment of resources, it is a return appreciated in performance and long-term vision.

Want to learn more about organizational culture and why is it important? You can read more blogs here.

Outsourcing to Mexico: 4 things to consider if you are relocating your company

August 8, 2022/in BPO /by Veronica Mascareno

I reflected on the transnational companies that have decided to relocate their operations outside China.

Considering that we can find its origins through the growth of globalization, becoming an attractive option in matters of investment and resource optimization.

It turned out to be in the nineties and early 2000s through the famous “offshoring,” in which this practice raised popularity among companies of all kinds.

Something incredible considering the great distance and how it could be a factor if differences apply because of time and culture.

Particularly in the electronics and manufacturing sector, they positioned China as the world’s factory.

Now that I mentioned a little of the context and the big decision that several transnational companies have taken, I would like to say four elements to consider for the relocation matter.

An action that has given Mexico a new momentum for its strategic position through the offer now known as “nearshore.”

What does relocating to a nearby location represent?

Undoubtedly one of the most significant points to consider the advantages of the nearshore is the proximity companies can have between American countries.

This factor has represented an alignment of language and culture, facilitating the relationship and final experience for the consumer.

With experience, this element has allowed diversifying many businesses, including manufacturing and multi-industry care.

All available kilometers away, with more travel facilities and routes in case of events or topics requiring assistance between companies.

Bilingual language and talent

Due to the proximity between American countries, it has developed years of commercial and cultural relationships.

Learning English has become an opportunity, even a necessity, particularly in border cities by sustaining one of the world’s largest and most dynamic borders.

With significant daily and mutual traffic from Americans and Mexicans, understanding and speaking the language has become a regular.

A factor also added by the constant investment of foreign companies that request English as a prerequisite for the performance of tasks.

The communities of both countries are clear about this consideration, which is why they work together to promote these issues.

There may be certain differences, of which they should not be afraid, since we can enrich and even find new and better methodologies of work and attention.

Cost reduction:

Investment in nearshore locations also greatly reduces productive and operational costs.

Moving production from China to Mexico can become an excellent opportunity to keep high costs off the radar, allowing companies to concentrate on their core competencies.

Generating opportunities to invest in resources for innovative businesses and better jobs with better wages within the market.

Improvement in logistics and regulations:

The deficiencies in logistics have been prolonged and have affected the supply of basic inputs and materials.

The supply chain problem has subsided on the routes of nearby territories and the arrival of goods at different American ports.

Outsourcing new businesses through offshore options has become less attractive by several issues, such as recent international tensions and American consumer preferences.

Travel restrictions and constant regularization is not a problem for companies that do business in Mexican territory.

After years of commercial and political relations, private investment has been recorded, especially in Baja California, Sonora, and Nuevo León.

Final Thoughts:

With the departure of several companies from Chinese territory, the nearshore will position itself even more in the different business models.

Offering talent capable and aligned to different work methodologies facilitates avenues of cooperation and investment.

Implementing new technologies is a trend already applied in several Latin American countries, so it will not be a problem either.

Thank you for reading the blog; you can consult other articles here.

Would you like to know more about Redial BPO and how it can help you?