September, 2022 - RedialBPO

banner nearshore BPO and its key role in digitl tools

Nearshore BPO and its key role in digital tools

September 27, 2022/in BPO /by Veronica Mascareno

It is safe to say that the BPO industry maintains a constant growth, it is even a topic of discussion that I have read and heard in various recent opinion articles, videos, and radio programs.

Reasons such as the pandemic and supply chain failures have motivated various companies to nearshore because of its proximity to North America.

This is becoming a series of technological innovations and exchanges that will benefit all stakeholders.

Technology plays a key role in running nearshore operations and services. If we get into the tools and means used, we see a valuable contribution that has facilitated a considerable number of businesses.

What began as a series of companies offering certain support services became businesses capable of sustaining total operations through delegation.

Adaptability:

The BPO industry, especially nearshore businesses, has shown an ability to adapt in surprising ways.

Through their resilience and professional teams, the adoption of different methodologies, media and digital tools cushioned what may have been a major constraint such as the pandemic and deficiencies in the supply chain.

Also, the ability to match not only the needs and objectives of its customers, but also the bilingual factor and the integration of different cultures, have established more competitive advantages, compared to other local or offshore service providers.

Top technologies in the BPO industry:

Once we get into the variety of technologies that the industry has implemented in different logistics businesses, consulting firms and nearshore call centers, it is no surprise to see why they have adapted and have managed to diversify their offer.

Media:

All those tools with the ability to communicate individuals or cases in their respective media are fundamental to the day-to-day of a BPO.

Whether by telephone, email or live chat, communication is an industry-driven element when connecting people to meet the needs of any aspect of health, finance, entertainment, etc.

It is because of these channels that companies have expanded the range of care, according to customer preferences.

Supported by trained labor forces and available 24/7 by the time zones provided by nearshore.

Big Data & Cloud Services:

The management and storage of data has been made possible by the constant investment and application of super servers, able to save and optimize large amounts of work.

All this data has become a series of opportunities to detect patterns and behaviors that can help us solve problems and understand behaviors.

And especially considering that the management of big data, controversially in some cases, has become another great opportunity for companies.

By their nature, since they are mined data, various companies have been responsible for refining them. Yeah, like that Apple TV series: Severance, but without the spooky factor.

Thanks to this data interpretation, it has allowed the optimization of various multidisciplinary operations even with internal and external challenges.

But at the end of the day, all that data must be saved, and this is where the companies offering cloud services come in, with the ability to store important information.

Artificial Intelligence:

Yes, almost everyone has talked about this tech. Why? – because of its constant advancement and implementation!

When I discover a new AI program or tool and see what it can be capable of in terms of communication and information analysis, I am totally surprised.

BPO has driven AI-based tools that have managed to recognize not only voice patterns, but also interprets data for decision making, recognize mistakes and has the ability to alter a person’s oral speech.

We currently have our tool: Speech Analytics AI. It has helped us study voice recordings to detect speech limitations and address them with our training team.

Final Thoughts:

Without a doubt, it is important to recognize the contribution of the BPO industry in the creation and implementation of innovative technologies.

These tools represent an opportunity to discover and facilitate more operations, and from what I see, they will not stop.

From data management to different channels of communication and discourse, technology and its versatility has given a sense of prosperity to companies with vision and constant growth.

If you enjoyed the blog and want to see more of our content, we invite you to visit more articles!

Are you looking for a way to delegate your operations with the best technology? Talk to us!

How to save money with a Call Center in Mexico?

September 22, 2022/in CX and Services /by Veronica Mascareno

Don’t worry anymore about the large investment of a call center, outsourcing in Mexico can reduce costs by 50% per year.

If you are considering outsourcing services to reduce operating costs or optimize your administration efforts, you are in the right place.

Besides helping expand your business to provide a seamless customer experience, outsourcing a call center can have many advantages.

Mexico has all the infrastructure and talent acquisition to provide the best inbound and outbound call center services, especially in cities like Tijuana or Mexicali with up to 300 seats per site.

Advantages of Call center services in Mexico:

Facilities and Equipment

Nearshore infrastructure with the availability of up to 300 seats.

Operations and Staffing

World-class, high-value agents highly experienced working in the call center industry for a minimum of 2 years.

Quality Recruitment process

Agent screening, hiring, and termination are all administered by onsite Human Resources.

Advanced Training Course

Training courses with varied fields to cover all the different roles for your campaign needs. All agents will be able to determine what are the needs of your customers and what problems they can solve.

Modern Technology

Technology that allows communicating to your customers using the latest tools available, is already invested.

A nearshore call center brings staffing solutions, administration departments like on-site IT, marketing, human resources, and organizational development, for half of the cost per/year, and most importantly, training experienced employees who have arraigned American culture and neutral accent.

So, you can focus on the growth of your business without the burden of onshore call center expenses.

RedialBPO

Our leadership team has over 45 combined years of experience in successfully establishing U.S. companies in Mexico.

Dedicated to reducing your organization’s labor cost by providing essential day-to-day services.

We offer staffing solutions for businesses. Our knowledge and passion for what we do, set us apart in the world of headhunting and recruiting GET A QUOTE.

Find out our services, Let’s team up!

RE-THINKING YOUR DAY-TO-DAY OPERATIONS!

3 Ways companies can give back to communities

September 14, 2022/in Redial Culture /by Veronica Mascareno

Social responsibility and community support activities are matters of great importance that companies have applied in various campaigns.

With generations of individuals and entities increasingly aware of the different foundations and causes, dissemination and support are presented at a faster pace.

In the awakening of the crises that have arisen in recent years, the BBB Wise Giving Alliance found that the millennial and Z generations were the ones that most supported health causes, natural disasters, and international conflicts.

They are also the generation of professionals that support more causes when they either practice or start a business.

A series of actions driven mainly by digital media, social networks and advertising campaigns.

Also, considering that they are the generations currently forming the new workforce, it would make sense for companies to add these issues of interest to their agenda for the benefit of society.

Taking this into account, we share three ways in which causes have been supported to help our communities.

Help the pets:

Who doesn’t like animals? If it’s some phobia or medical condition, I doubt there’s any other explanation why someone wouldn’t love our beautiful pets.

They have become great companions in life, but unfortunately, the presence of stray animals has presented itself as a problem on several levels.

With more than 200 million stray dogs worldwide, the efforts made by governments regularly are not enough.

Giving rise to organizations that disseminate and assist in care for dogs and cats in vulnerable situations.

During February and April, Redial BPO collaborated with the local organizations of Tijuana; Rescue Me and Huellitas Rescate.

This provides resources and improves the conditions of animals (dogs and cats) found on the street.

Both organizations make constant efforts to rescue and facilitate the adoption of people who are interested in providing a home for animals.

Certainly not an easy task, especially if done every day.

Sports!

It has been confirmed the series of benefits that entails practicing sports at any age.

On the health side, it is indispensable for optimal physical and psychological development and even better if it starts early.

Beyond the health benefits, playing a sport also involves the development of many other skills.

Suppose you are a person or company that supports local communities or sports teams. In that case, you help directly with health and social -economic skills development.

The practice and promotion of these activities can encourage academic development and interpersonal relationships.

What am I talking about? To the essential elements that make up any sport. Teamwork, coordination, communication, respect, and more.

So, if you are interested in contributing to something that encompasses all kinds of community benefits, sports would be a great start.

School materials.

A few months ago, we made efforts to collect school supplies to attend Rancho La Hermosa and its community.

An orphanage that for several years has cared for abandoned children, providing them with a home, food, and education.

Our main objective was to reach the goal of recollecting diverse school supplies and a monetary contribution to each donated article.

Thanks to the help of our supportive redialers, we surpassed the goal.

Truly demonstrating that education and, therefore, academic improvement is considered.

Final thoughts:

Community support is an indispensable activity for any individual or entity wishing to make a legitimate contribution to their community.

Not only is it a way to give back, but it also represents that we take importance and understand complex situations that are part of our reality.

Interestingly, the arrival of digital tools and the growing interest of young adults have driven a demand to donate resources.

If you liked the ways of support mentioned and want to know more, we invite you to read more of our blogs.

Interested in learning more about Redial BPO and how it can help your business? Let’s talk.

banner BPO keeps thriving in South Africa

BPO in South Africa keeps thriving, here is how.

September 5, 2022/in BPO /by Veronica Mascareno

BPO in South Africa has registered constant investments for different industries since 2018.

And the numbers continue going up, being recognized as one of the most attractive destinations to outsource different services, according to studies by consulting firms such as McKinsey and Ryan Strategic Advisory.

What is the reason for this, and why is it striking to me to inquire a little about the industry’s success?

Because it is a true example of the work that can generate government and private sector together when a vision of development and improvement of communities is shared.

Especially considering what is coming for the growth of many industries in the country.

Opportunity and growth development:

South Africa has recorded the highest economic growth across the African continent, currently surpassing 55 million consumers.

As part of the world’s emerging economies, it has turned a blind eye to diverse investors seeking to expand its services with talent in the region.

Although, in past years, particularly between 2013 and 2016, falls were recorded from 1.9 to 1.3.

The return to growth forecasts offset this until 2023, exceeding 2.3%.

It gets even more interesting when we get into the estimated value of the entire BPO industry with a presence in the country.

According to d ata presented by Grand View Research, since 2019, the industry has generated a total value of USD 1.4 billion.

Added with the projection of growing 1.3% until 2027 , ensuring more trust between companies.

An industry that has been established as a result of innovation:

Outsourcing through offshore and nearshore services has been faster in recent years, thanks to the competitiveness they have presented for voice and voiceless services.

This has been achieved by implementing modern technology that facilitates processes, such as using tools based on artificial intelligence.

The efforts made in the education sector to provide more opportunities to the population and to offer talent, especially young people, in different disciplines are pretty interesting.

Call center services have become more attractive yearly because of its language education programs, teaching English, French & Spanish.

Government and private sector working together:

As I mentioned, one of the most significant factors is the work complemented by these two entities.

As part of the development plan in South Africa, both government and companies have established special agreements to incentivize investment with a common goal.

The one that has stood out and is related to the possibilities that have been presented for the industry and its specialists is the Global Business Services Master plan.

Intending to create more than 500,000 jobs by 2030, the master plan is the first agreement to stimulate investment in the BPO industry.

This is due to the excellent talent for high-demand services in the telecommunication, energy, and IT solutions sectors.

The strategy consists of investments that have exceeded $3.5 million, aimed at infrastructure and technology related to their respective activities.

Yes, it is an ambitious plan, but it demonstrates efficient capacity when we unite these two entities with a common goal: to provide benefits and employment to their individuals.

Final Thoughts:

The outlook for South Africa, in terms of development not only for the BPO industry but the overall economy, looks very promising.

The variables presented in terms of why the country turns out to be one of the main attractions will undoubtedly boost many opportunities.

In Redial BPO, the attractiveness of South Africa has previously been exposed, which is why this year, the initial investments in the country have been confirmed and currently operating in 2023.

Offering more jobs and specialized services.

Much remains to be analyzed and verified, but the future looks promising for all actors involved.

Thank you for reading. Would you like to read more about the BPO industry?

Are you interested in taking your services to the next level? Let’s talk.