January, 2023 - RedialBPO

The New Age of Outsourcing: How Technology, and AI are Changing the Game

January 25, 2023/in BPO /by Veronica Mascareno

Outsourcing has come a long way since its inception in the early 1990s.

Initially seen as a way for companies to cut costs by delegating certain tasks to external providers, outsourcing has evolved into a fundamental part of many industries.

Today, it is a strategic tool that businesses use to gain a competitive edge, drive innovation, and improve efficiency.

One of the most significant factors driving the growth of outsourcing is cost reduction.

By delegating certain tasks to external providers, companies can save money on labor, infrastructure, and other costs.

This has been continuously mentioned, but it keeps trending, particularly true for businesses operating in highly competitive markets, where every penny saved can make a significant difference.

Now, in a fully globalized world, with new challenges and effects, outsourcing maintains a drive for innovation and alternatives.

But at a faster pace, technology and systems operated by fully capable AI have risen to change the rules, as some specialists think.

Will the new tools and businesses represent a threat, or a great opportunity?

call center office with employees working — Our Tijuana- Centro Offices

Outsourcing has allowed companies to focus on their core competencies

Especially with the rising costs governments keep struggling to fight, due to a considerable number of political and social issues.

Another driving force behind the growth of outsourcing is technology.

The rapid advancement of technology has made it easier and more cost-effective for companies to outsource tasks.

For example, the widespread availability of high-speed internet and cloud-based computing has made it possible for businesses to collaborate with external providers in real-time, regardless of location.

Automation and artificial intelligence keep on the vanguard (AI)

It is just surprising how many tools keep being developed, in order to produce and innovate a lot of processes that sometimes require a handful of time.

Recently, everyone has been talking about ChatGPT.

Why? – Because through its model of conversation, chat if you will, professionals of all areas like IT and marketing, have discovered a lot of opportunities to optimize their job.

And the possibilities are endless, aiming for content creation, programming and even research, this is only the beginning.

Just wait for what else they come up with, especially with the recent 10 billion investment Microsoft announced to OpenAI, the maker of ChatGPT.

We have talked about how other tools powered by AI have aided multiple tasks in industries like software development and nearshore call centers.

Thanks to our speech analytics AI tool, our agents’ conversations with customers are analyzed to detect opportunities and keep the great service, eliminating speech limitations and dead air.

This makes it possible for companies to outsource tasks that were previously too complex or time-consuming to handle.

No, this is not written by an AI!

AI is also playing a significant role in the new age of outsourcing, as it is becoming a key driver of innovation and efficiency.

AI-powered software can handle repetitive, time-consuming tasks, sometimes more efficiently than humans, freeing up human resources for more strategic, higher-value activities.

This is particularly true for a variety of industries such as finance, healthcare, and manufacturing, where AI is being used to automate everything from data entry to medical diagnosis.

Final Thoughts:

As we look ahead to 2023, the opportunities for outsourcing are set to expand even further.

The rise of the gig economy and the increasing popularity of the “as-a-service” model are expected to create new opportunities for businesses of all sizes.

Additionally, the growing demand for sustainable and socially responsible practices is likely to lead to an increase in the number of providers offering green outsourcing services.

In conclusion, the new age of outsourcing is about much more than just cost reduction.

It has become a way to create new groundbreaking tools to ease professionals and business decisions.

By embracing technology and artificial intelligence, companies can outsource tasks that were previously too complex or time-consuming to handle and take advantage of new opportunities in 2023.

Thank you for joining us, if you want to learn more, get to our blogs section.

Ready to get in the new age of outsourcing with the best team? We want to meet you!

How to keep your operations costs low

January 17, 2023/in BPO /by Veronica Mascareno

Business process outsourcing (BPO) is a cost-effective solution for many companies that want to reduce operational costs.

Providing a wide range of services that can be outsourced, such as customer service, finance, marketing, accounting, human resources, and many more.

By outsourcing these tasks, companies can save money on labor, technology, and office space. In this blog post, we will show how BPO can help companies keep operational costs low, and how nearshore investment can be a cost-effective option.

Identifying company needs

One of the main benefits of BPO is that it helps companies identify areas where they can reduce operational costs.

BPO companies have the expertise and experience to analyze a company’s operations and identify inefficiencies.

A very important step to take, especially for small and medium-sized companies which are still working on their overall business and department structure.

Sometimes, because of a lack of time or resources, executives cannot detect cost leaks or priorities.

For example, they can automate repetitive tasks using technology, which can reduce labor costs.

Additionally, BPO companies can help companies reduce technology costs by using cloud-based solutions instead of maintaining their own servers. But both are reliable options.

Cybersecurity is also one of the main topics when it comes to doing business. Especially nowadays with all the tech and digital platforms people can access.

Your information should be a top-priority and BPO can help you in case you need delegation, following all the requirements and the best certifications.

Automation and technology play a key role in reducing operational costs.
BPO companies can use automation tools to automate tasks such as data entry and customer service.

For example, chatbots can handle simple customer service inquiries, freeing up human agents to handle more complex issues.

But sometimes that is not the case.

Recently, we have talked about how a lot of businesses need to realize that their customers are at a point where their problems are very specific.

So, betting on qualified agents to deliver fast-paced solutions to any inquiries can elevate customer engagement, loyalty and even increase sales.

This can reduce labor costs and improve efficiency.

Additionally, BPO companies can use technology to improve communication and collaboration, which can reduce costs associated with office space.

Another way to keep operational costs low is through nearshore investment.

Nearshore outsourcing is when a company outsources tasks to a nearby country.

This can be more cost-effective than outsourcing to a distant country because it reduces travel costs and time zone differences.

And it has become a huge saver for companies taking their processes in-house because of the increasing wages.

Therefore, nearshore outsourcing can provide access to a skilled workforce at a lower cost than in the US or Canada.

Popular countries for nearshore outsourcing include our very own Mexico. Relying on an increasingly well-educated workforce and culturally like the US, which makes communication and collaboration easier.

In conclusion, BPO can help companies keep operational costs low by identifying areas where they can reduce costs, automating tasks, and using technology to improve communication and collaboration.

Additionally, nearshore investment can be a cost-effective option for companies looking to outsource tasks.

By outsourcing tasks to a nearby country, companies can access a vast pool of talent, ready to elevate your operations.

Thank you for joining us on this blog. If you would like to learn more about the industry, you can check out more articles here.

Ready to lower your operation costs with a full team of professionals? Don’t hesitate to contact us!

How does great service help the automotive industry?

January 6, 2023/in BPO /by Veronica Mascareno

One industry that works the most at a fast pace is the automotive industry.

Constant changes in consumption, implementation of technologies, and challenges from manufacturing to acquisition are just some of the variables that characterize it.

And this can be presented from all areas, including manufacturing, dealerships, and car rental businesses.

That is why, on this occasion, taking advantage of the fact that we are starting a new year of opportunities, we will discuss a key element that can potentiate the automotive industry: excellent service and constant improvement of consumer experiences.

Why can customer service make a difference?

Having a good service when making a significant purchase, such as a car, can become a change agent that will differentiate the competition.

According to a study shared by CBT News, 54% of consumers would buy from dealerships that provide better experiences compared to lower prices.

The estimated loss numbers reinforce this due to users who do not return or do not consume again from the different dealerships or rental businesses due to poor customer service. $266 billion in annual lost revenue across all franchise dealers.

Integrating tools and digital contentfor the automotive industry:

The digitization of services and products continues to revolutionize how we perceive and make consumer decisions, and it is no different from the automotive sector.

With social networks and internet pages, consumers can be better informed and not get carried away by catchy phrases or edited photos.

They take their time to make the best option based on their possibilities and needs.

Integrating and being at the forefront of digital tools and their versatile applications have become an obligation to improve operational and customer service areas.

This may vary depending on the size of the company, but there are lines of communication that are recommended to be established by default and renewed as market behavior is analyzed.

Among the most recognized of course, has been:

Service telephone numbers

Messages via social networks
Digital ad campaigns with contact form

They all have a specific objective, whether answering questions, setting up appointments, or generating a database.

Still, they share something in common: covering the different digital media to increase their possibilities.

In fact,80% of buyers they get their introduction through third-party sites with some information or engaging digital content about some model or service.

The term that has been used to summarize all these contact points for consumer improvement is Omnichannel, managing to serve the 3 main levels of the buyers journey:

Awareness
Consideration
Decision

Final Thoughts:

One of the priorities that various automotive businesses have implemented is precisely the establishment of areas such as customer service and marketing representatives, to work together and ensure that the consumer has the best experience.

Presenting all the information, in a transparent way and by different preferential formats such as videos, infographics or guides, are easy and fast ways.

Supported with a great service from trained people who understand the language of the market is vital for the automotive industry

Thanks for reading our blog, if you want to learn more about the world of outsourcing, check out our articles here.

Are you interested in speaking with the experts and enhance your automotive business CX?- you can contact us.

The New Age of Outsourcing: How Technology, and AI are Changing the Game

Outsourcing has allowed companies to focus on their core competencies

Automation and artificial intelligence keep on the vanguard (AI)

Final Thoughts:

How to keep your operations costs low

Identifying company needs

Automation and technology play a key role in reducing operational costs.
BPO companies can use automation tools to automate tasks such as data entry and customer service.

Another way to keep operational costs low is through nearshore investment.

How does great service help the automotive industry?

Why can customer service make a difference?

Integrating tools and digital contentfor the automotive industry:

Final Thoughts:

Resources

Services

About Us

Outsourcing has allowed companies to focus on their core competencies

Automation and artificial intelligence keep on the vanguard (AI)

Final Thoughts:

Identifying company needs

Automation and technology play a key role in reducing operational costs. BPO companies can use automation tools to automate tasks such as data entry and customer service.

Another way to keep operational costs low is through nearshore investment.

Why can customer service make a difference?

Integrating tools and digital contentfor the automotive industry:

Final Thoughts:

Resources

Services

About Us

Automation and technology play a key role in reducing operational costs.
BPO companies can use automation tools to automate tasks such as data entry and customer service.