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2024 Trends And Innovations
Let’s look ahead on the future of costumer experience! Redial is excited to present its inagural e-book, “What’s ahead for Customer Experience: 2024 Trends and Innovations” In this comprehensive guide, we explore the evolving landscape of costumer interactions, exploring cutting-edge trends and transformative innovations that are reshaping the way businesses connect with their clientele and what’s ahead for 2024.
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From Baja For The World
Over the past 20 years, several Latin American countries have emerged as destinations for enterprises seeking to offer voice and digital forms of customer service for those in the United States. This ‘nearshore’ model of outsourcing can yield substantial gains for enterprises seeking English-Spanish customer care for US consumers. Certain outsourcers can deliver similar, or possibly better, customer service from nearshore locations than such services could be delivered domestically, while at the same time enjoying lower operational costs.