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From Baja For The World
Over the past 20 years, several Latin American countries have emerged as destinations for enterprises seeking to offer voice and digital forms of customer service for those in the United States. This ‘nearshore’ model of outsourcing can yield substantial gains for enterprises seeking English-Spanish customer care for US consumers. Certain outsourcers can deliver similar, or possibly better, customer service from nearshore locations than such services could be delivered domestically, while at the same time enjoying lower operational costs.