IT Call Center Services
Our IT call center offers secure, 24/7 all-encompassing customer care that your company requires.
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IT Nearshore Call Center
Strong Customer Focus With Best-in-Class Service
Our IT call center offers secure, 24/7 all-encompassing customer care that your company needs. We offer general customer service, tech support, transferring services, telemarketing and more. Partner with our team at Redial to improve your customer’s experience by fostering clear communication and efficiency, while reducing your call center costs.
Take A Look At What Redial Has To Offer
24/7 Help Desk Support
A big influx of your inbound customer calls usually relate to technical issues. Redial professionals are always available to assist your customer’s technical needs with our 24/7 services. Our call center is open around the clock to provide instant care to your customers, no matter the time of day.
Secure Information Handling
The confidentiality of your customers information is of utmost importance to our team. Our company is PCI DSS certified with strict preventative measures for data breach, theft and fraud.
Cost Effective
Our reliable centers are half the cost of onshore call centers. We are dedicated to helping businesses achieve better call center economics with cost-effective nearshore outsourcing solutions.
Professional Service
Since your call center is an extension of your brand and service, it’s important that it maintains the professionalism as your own employees would. Redial’s agents have multiple years of call center experience, accent neutrality, proficiency in both English and Spanish, and high familiarity with U.S. customs and culture.
Services for IT Call Center
We offer turnkey programs with services that cater to the information technology industry’s specific customer needs
General
Customer
Service
Tech
Support
Software
Support
Transferring
Services
Telemarketing
Warranty
Support
Customer Testimonial
“When we partnered with Redial, they had zero experience in the collection industry. We champion challenged them with an agency that had excelled at beating their competitors for many years. Within two months Redial was more profitable and within five months they were collecting more per agent than the proven agency.”
Jeff Bronson
President, ZenResolve
Support for IT Companies
Who We Serve
The information technology industry relies heavily on call centers for sales operations and customer support functions. We offer IT companies a strategic advantage in cost reduction and improved quality. Our 100% culturally aligned workforce has the capability and experience that allows businesses to feel confident in overall service delivery.
Customer experience is at the core of what we do. Let us be a strategic partner in your business to help you reduce costs and achieve new growth objectives.
Turnkey Programs Available For:
Cybersecurity Companies |
|---|
Web Development Companies |
Cloud Services |
IT Communication Companies |
Hardware and Software Support |
Ready to Talk and Learn How
Redial Can Help?
We are ready to understand how we can help your business stay
competitive with our nearshore call-center solutions.