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Redial BPO

A Trusted Partner You Can Grow With.

Redial BPO is a full-service nearshore and offshore Business Processing Outsourcing (BPO) company. Established in 2017, we have rapidly scaled to over 1,000 seats, focusing on delivering high-quality, culturally aligned talent to meet your most demanding service needs.

Our global capabilities span Mexico, Costa Rica, South Africa, and the Philippines. This strategic presence allows us to implement a seamless follow-the-sun model, providing uninterrupted 24/7 service while leveraging diverse labor markets to significantly reduce your operational costs and ensure a fast and efficient path to scalability.

2017

Established

1000 +

Employees

50 %

Cost
Reduction

100 %

Cultural
Alignment

Quality and professionalism

Unlock substantial business growth by leveraging the benefits of nearshore call centers and enjoy approximately 50% savings on infrastructure and management expenses, empowering you to focus on expanding your operations without the financial burden.

We work with the best digital platforms & tools to deliver the best service and resources to our clients.

Ensure the best experience with Call simulator & Speech Analytics AI

Discover the impact of technology
and AI on our daily operations.

Providing the best customer service with our multiple partnerships

Get a custom Quote

Fuel revenue growth

Manage compliance and risk

Retain more satisfied customer

Drive operational efficiency at scale

Better Economics

Our rates and expenses are 50% less than in the U.S.

..

Less than

U.S. Call Center

Modern Technology

Infrastructure is integrated with advanced technologies.

..

Advanced

Technologies

Strategic Partner

We are completely turnkey program ready to help.

..

Turnkey

Program

AI Call Simulator

Prepared for every possible scenario.

With this platform, we prepare our agents with multiple
scenarios developed by AI and our trainers. That way, we
prioritize our agent’s experience and ability to resolve
every situation for every type of industry, elevating
confidence and growth.

Speech Analytics AI

Your vision? Our strategy

Your management team has full control over our professionals, enabling us to function as an extension of your business strategy.

Our Vision

100% Cultural Alignment.

Our culturally aligned services to global markets feature a 100%
accent-neutral workforce. Feel confident that our professionals will help
you achieve your business goals.

Redial Johannesburg

Redial Mexicali

Redial Tijuana Río

Redial Tijuana Centro

Nearshore & Offshore for a Variety of Industries.

We specialize in providing small and medium-sized businesses with a cost-effective alternative than running an onshore Bpo call center. Concentrate on growing your business while we handle your customer service needs.

Financial Services

Healthcare

Software Support

Debt Collection

Customer Service

View Industries

Community Impact

Throughout the year, we have been committed to various initiatives focused on positively impacting our communities. Our efforts have included:

Nelson Mandela Day

In celebration of Nelson Mandela Day, our Johannesburg team partnered with Thandanani House (Children and Refuge Home) to support vulnerable children and families. With the help of our collaborators, we collected essential items such as food, clothes, and blankets to bring warmth and comfort this winter. This initiative reflects our ongoing commitment to making a positive impact in the community.

Our Impact

“Tapitas” Donation

We got the hint that collecting and donating plastic caps would help cover cancer treatments. We didn’t hesitate to collect them and managed to gather 100 kg of plastic caps. We appreciate every donation from all Redialers.

Our Impact

Desayunador Salesiano

An important impact on the Redialers and the community is to help the less fortunate. This activity was organized internally, asking members to donate food, clothes, cleaning supplies, etc. These types of activities always strengthen the feeling of community.

Our Impact

Resources

About Us

Leadership

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