October, 2020 - RedialBPO

At RedialBPO we know that your business is important, business continuity, scalability, availability, and business cost are key factors in choosing the right partner when deciding to outsource your business.

Mexico as a nearshore company presents a large opportunity for your business to grow considerably without making it into a simple Cost Center.

Below we have the Top 10 reasons why outsourcing Call Center to Mexico will bring a boost to your business on all fronts.

Competitive Costs and Return on Investment

It is official, every business is looking to make a profit otherwise they would not be on the market. The costs of outsourcing Call Center to Mexico are considerably cheaper than local salary, rents, and infrastructure costs, by moving your operation down to Mexico we pass the savings back to you with great reliability, excellent customer service, and a culture of work that exceeds your expectations.

A Long Historical Relationship

With a long relationship that spans more than two centuries, Mexico is one of the countries that has had considerable interaction with the United States. This includes a deep understanding and compatibility with the culture, language, work ethics, and a business mindset that is set to bring your business to the next level and position you at the head of your field.

Knowing Who We Work With and Why Their Business Is Important

Through the long historical relationship between Mexico and the United States, it is easier for our agents to understand and work together to improve the quality of service delivered to your business. It is guaranteed that through this relationship our agents will have a native understanding of the language as well as cultural and historical important factors that ensure that your customers feel like they are speaking with someone back home.

Prepare to scale your business

Contact us Now!

Reaching a Larger Market for a Better Price.

There is a considerably large population of Spanish speakers inside the United States, sharing a common background throughout Latin America. This allows our agents to communicate with them with the same ease as with English-speaking customers, closing the gap in language and cultural understanding on both fronts which in turn allows you to tap into a large customer pool that would remain dormant otherwise.

A large talent pool that keeps on giving

With such a long story of business interaction between Mexico and the United States it is evident that the pool of talent has grown considerably, this in turn ensures that we always have the right person for the right job. From this large pool, we pick the best of the best for the job, bringing in talent with years of experience in the fields your business competes in and in turn ensuring that the handover of your Call Center to Mexico is seamless.

An infrastructure that keeps on bettering itself.

Mexico has been investing and improving in its current infrastructure, by building better and cheaper telecommunication dedicated lines, getting up to date hardware and a price that makes growing ease, secure offices, and buildings that ensure that our agents are working in a safe environment while following the new government requirements for the new normality.

Working your time, your days.

Being inside the same time zones ensures that communication flows rapidly in real-time, avoiding having to work odd hours and setting up meeting at inconvenient times which may hinder key elements inside your business or delay the implementations of new processes when these are required.

Spearheading in the business.

At RedialBPO we talk about improving your business and ensuring that quality is always exceeded, by choosing only the best of the available talent pool, experience in the required compliance and quality standards of the United States, ensuring that these are followed accordingly, and providing feedback to all involved parties this ensures that we are keeping your business at the top of the game.

Peace of mind and more time for key items by a strong work ethic.

Outsourcing your Call Center Operation to Mexico helps free up key elements from your business, allowing them to attend to other critical factors while your operation continues to run smoothly through a strong work ethic, Mexicans are known to have a very strong sense of work, time and business in their culture which allows for great peace of mind when attending to critical business items and processes elsewhere in the process.

A strong leader in the BPO and Call Center in Mexico.

Mexico has been assisting businesses in the United States with Outsourcing their business needs seamlessly for decades, aside from the large pool of talent that is available in the country there is a large understanding of how businesses in the United States operate and work, this ensures that your Operation Call Center to Mexico is kept up to date, strong and competitive against other countries competing in the same market.

Learn more about services

Request Now

With these key items, you can now evaluate and make the right decision for your business to improve its current competitiveness, scalability, and cost.

In today worlds outsourcing is common practice, as the cost of your operation continues to raise and you are looking to stay competitive in a fierce industry where the first contact is key to ensuring a client or potential customer is satisfied you may be wondering: “What is my best option to outsource my Call Center needs?”.

At RedialBPO we have the answer for you, a Near Shore Solution is effective, both in cost and quality, moving your operation is seamless, and with our considerable expertise in the field, we can guarantee that there will be no impact in this process or quality of service.

You may now be thinking: “That’s great, but what’s in it for me, what does my business earn from moving to a Near Shore operation instead of outsourcing to an Offshore?”.

We would need to first define what is Nearshore and Offshore:

Offshore

A Call Center or entity located outside of your geographical location, that is outside of your current time zone by considerable jumps (e.g.: India or the Philippines).

Nearshore

A Call Center or entity located inside of your geographical location can also be inside your time zone or very close to it. (e.g.: Mexico, Canada, South America, the Caribbean).

We can ensure you that a Near Shore solution is far more competitive to any Offshore Operation currently in the market, we have built a list of key items for your consideration on why RedialBPO is your best option for outsourcing your Call Center needs to a Near Shore Solution.

6 Key Factors for Choosing a Near Shore Call Center

Mi Casa es Su Casa:

Our Tijuana Call Center is just five minutes from across the border, Tijuana has a long history of direct interaction with the California region which has gone for more than a hundred years and with a strong and growing culture of Call Centers and Contacts Centers Industry which has been ongoing for more than twenty years, this means there is experience across the board that can be leveraged.

Large Pool of Experience:

With that said, at RedialBPO we ensure that we only pick out the best of the best from the available pool, our hiring process screens every candidate by making an extensive check of their current skills and their abilities in the Call Center industry.

This is what makes us the Best Call Center in the region, ensuring that the English language, Customer Satisfaction, Cultural Compatibility, and previous experience in the field are some of the main qualities of every agent working at RedialBPO.

Prepare to scale your business

Contact us Now!

Avoiding Culture Shock:

When we say that we are looking for Cultural Compatibility with all of our agents, our family at RedialBPO, we mean it. We look for people that are familiar with the language and culture to in order to avoid culture shock and barriers, bringing also the possibility of bilingual service, with English and Spanish, to your business at all times which can assist you in growing your market into a segment that currently covers approximately 14% of the population of the United States.

Service around the Clock:

Our main goal is to be there for you 24 hours, 7 days of the week, American and Mexican holidays have no impact on the availability of service while ensuring that be it a day, afternoon, or midnight someone is there to pick up the phone and deliver quality service with fast answers on every call.

Since we are inside the same global Time Zone as you this means that there is no need to make meetings, training, or other communication complicated or hard by putting awkward hours that may affect your operation when a critical item needs to be discussed or improved.

Ensuring you don’t break the bank:

Our costs keep your operation going and letting you grow as fast as you need in a very competitive market, with infrastructure that allows us to keep growing on par with your needs both in quality and service we can make sure that we have the right people, the right infrastructure and the right solution be it Inbound or Outbound in the fields of Telemarketing, Surveys, Lead Generation, Customer Service, Technical Support or other needs that you may require whenever you need them.

Key factors — *Nearshore vs Offshore. Differences*

Spearhead in the Business:

At RedialBPO we ensure that quality and delivery are always the main objectives of our service, by keeping all of our Agents updated with the best practices of the industry, giving them constant training, feedback and ensuring that quality is always beyond your expectations we ensure that your clients and customers are beyond satisfied with the call and making them a return for more of your service.

Making your business grow is our main objective when you choose us as your Call Center Near Shore Partner.

After reading all of these key items the next thing in your mind may be: “That is great, how can I make this happen so that I can grow my business and stay competitive?”