May, 2022 - RedialBPO

With the constant rise of new technologies, security in the BPO industry has become a matter of application and interest.

Outsourcing businesses having control over their security in their respective media is undoubtedly essential.

Additionally, ensures protection and reduces the percentage of incidents.

Computer security:

One of the types of security most companies invests in because of the ability to facilitate processes such as data processing and payments.

Computer security services give us the tools to create a digital structure.

This allows us to have a solid defense against possible attacks, like information theft.

And above all, it’s ideal for protecting personal data, banking, intellectual property, and health care information.

These attacks have been one of the most recurrent effects, particularly in small and medium-sized enterprises, since they do not have:

• Identification of risks.

• Implementation of cybersecurity systems.

• Training.

• Secured communications

Why do these security attacks arise, and why do they increase?

Unfortunately, the cyberattack business is highly lucrative.

In addition to that fact, criminal agents are constantly looking for a way to spy and steal information, so they turn to immoral channels to obtain their goals.

Considering that competition between actors can prove harmful, driving a desire to be at the top.

And the advent of new technologies also presents new opportunities for these harmful agents to take advantage of the means to abuse.

What to do about it?

Cyberattacks are highly penalized, and each entity has a series of laws and processes that promote the reduction of these events.

You may think that the elements mentioned above are complicated to apply.

Still, the reality is that we have many alternatives to choose from.

All according to the business’s budget, offering quality in protecting data such as emails, passwords, and financial aspects.

Redial BPO considers the importance of this issue, which is why we currently have two certifications.

PCI DSS certification:

PCI certification ensures data card protection through requirements such as:

• Installation of firewalls

• Encryption in data transmission

• Implementation of antivirus software

The application of this certificate also ensures that the company is secure for different transactions.

The PCI consists of a 4-level process and evaluates different elements from vulnerability management, network, information security, access control, monitoring & testing.

Of course, this is just a summary of everything that is evaluated.

The whole procedure itself guarantees a complete in-depth look into the company’s cybersecurity.

HIPAA certificate:

The Health Insurance Portability and Accountability Act (HIPAA) sets healthcare data protection standards.

Therefore, necessary for all companies that have access to or manage data with patients or people with insurance.

Applying different processes, from consultation to payments for medical procedures.

There are different mechanisms that this certificate implements to address any failure presented.

Redial BPO complies with these two certificates, guaranteeing security and protection to our clients.

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Are you ready to talk and see how we can become your strategic partner? Contact us!

Culture alignment is essential. It has become a matter of discussion when establishing negotiations.

This is promoted by leaders who have a key role within the company, as an excellent organizational culture attracts potential talent.

We will present five reasons why cultural alignment between you and BPO companies is essential for mutual benefit.

1. If there is an alignment of culture, there is an alignment of objectives.

The company’s values, goals, and how far it wants to go are fundamental ingredients for a clear idea of the aspirations and how to work.

Allows you to understand both of the companies’ beliefs, facilitates communication processes, and achieves expected results.

This process is necessary as it demonstrates a willingness to share objectives to ensure mutual benefit.

Having such open and transparent conversations give us more experience for future collaborations, which today are necessary to maintain relevance within the market.

2. Effective communication

By presenting culture and setting shared goals, communication becomes accessible.

This is essential so that the workflow is dynamic and does not stop at certain internal or external limitations.

Situations are followed with availability to solve and maximize processes in case of any problem.

Participants keep up to date with any innovation—usually, digital tools to increase the presence of both brands and execute activities efficiently.

3. A workplace with opportunities

Growth opportunities are very important as they demonstrate a strong structure and increase the chances of achieving goals.

Incentive and career plans for internal collaborators are attractive for both organizations as it represents a formality and considers stand-out skills.

In addition to the workforce’s skills, training plans are implemented appropriately to the industry and long-term objectives.

A positive environment with values that benefit both the company and its employees triggers a better performance in activities.

4. Adoption of new work methodologies.

Working together with an outsourcing company can help adopt innovative work methodologies.

Companies offering this service, constantly evolve and adapt to meet the different needs of many relevant industries.

This is very important due to the constant demands, many BPO businesses attend, like non-voice customer service, automotive & health insurance, etc.

It takes very seriously the application of new technologies and software to manage different procedures and guide to make better decisions.

5. They become strategic partners

Once collaboration is done, and cultures are aligned, they become partners who execute the best strategies for mutual benefit.

Establishing strategic relationships with outsourcing companies facilitates recruitment processes and the delegation of activities.

Consequently offering solutions to processes that can result in complex or time-consuming.

A strategic partner, such as a BPO, presents a series of competitive advantages such as positioning, expanding operations, access to new markets, and increasing resources.

This has been the case with nearshore call centers with their bilingual services, similar business hours, and overall great customer experience.

Final thoughts:

No doubt organizational culture has become one of the most important elements for the company and its workers. Today, more than ever.

It is a priority, especially for businesses that aim to expand by different means.

This has become a point of interest, especially for the youth workforce looking for companies with interesting organizational cultures and growth opportunities.

At Redial BPO, we have it clear, and no doubt our organizational development department prioritizes the application of a culture that benefits both worker-company.

Our talent is fully prepared to perform any service, supported by the best tools and technology.

Would you like to know more about how we could help your business? Contact us! We would love to talk.

Must have security certifications in the BPO industry