banner must have skills & qualities for any contact center agent
Veronica Mascareno

Must have skills and qualities for any contact center agent 

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I remember the days when I was working as a call center agent for a technical support campaign. 

It is not an easy job. Companies need to continue looking out for effective leadership, tools & methodologies to stand out and facilitate the consumer experience. 

Ensuring those skills with the capacity to create a positive impact not only for the individual but also for the company. 

Outsourcing and call center companies consider elements that, through their recruitment and human resources departments, detect and apply the necessary knowledge to see candidates with the skills and qualities. 

You already have an idea, but do you want to explore a little more about the recommendations of what it takes not only to get a call center agent, but an impact agent? -Join me on this blog! 

 
Communication skills: 

Communication is something we experience every day. No matter our personality type, our needs motivate us to express our demands in any way. 

When making a purchase, getting some food, or visiting, communication is an inevitable and essential practice as an element of human interaction. 

That is why the ideal candidates for a campaign, whether for customer service, support or sales, must be people willing to establish communication in the form of interaction. 

Always bearing in mind that they do not always come across similar cases, they will have to be subject to two essential practices: 

  • Know how to listen 
  • Know how to explain 

In other words, agents must be willing to pay attention and detect exactly what is necessary to solve or satisfy. 

Second, they need to learn how to consider all the critical elements and data to detect the solution and land it with the receiver. 

Focusing on the details, taking notes and asking the client for a precise description are always effective methods.  

If we consider the importance of this element, we will have clarity on how to attend to any call efficiently. 

Image by Freepik

  • Patience and empathy: 

It is always necessary to remember that when taking a call, we are talking to a person, no matter the situation or the attitude. 

Whether we receive a positive or negative attitude, we must have the patience to understand that another person is at the other end, so we must be open to knowing where it comes from and how we can help. 

We could all find ourselves in a situation that requires assistance; now, even though we may find ourselves with a problematic person, professionalism and the willingness to show a: “hey, I’m here to help you” is the best defense weapon. 

These are two qualities that the training department at Redial teaches as a top priority, denoting constant results and genuine care. 

  • Love for tech 

It is imperative to be updated with new technologies and tools that can help us facilitate the operation and the customer experience. 

As an industry, BPO is constantly changing and adapting, so you must look out for people who are not resistant to change, are up to date with various technologies, and are willing to strengthen their knowledge. 

And we must not only consider the use of technological tools. Every day we witness the emergence of campaigns that manage digital products or media, so mastering how they work is necessary. 

Especially considering that the consumer experience trend is happening entirely online. Whether through omnichannel support, surveys, reviews, etc. 

Image by fancycrave1 from Pixabay
  • Organization: 

This ability is directly related to the skills and qualities mentioned. 

Through the organization, we establish a hierarchy of priorities fully adaptable to any specific situation. 

Organizing our processes and methods allows us to flow together, whether at the time of detecting the cause of a problem or a particular need. 

I enjoy witnessing the growth of many fellow agents who have demonstrated their leadership capacity and results through these skills and qualities. 

Fundamental bases that become key to growing personally and professionally. 

What do you think? Do you think this is what it takes to be a great agent? 

Thanks for reading our blog; if you want to see more articles, click here. 

Do you want to have the support of great agents and scale your business? We’d love to talk. 

banner 5 best practices for onboarding a new client
Veronica Mascareno

5 Best Practices For Onboarding A New Client

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The introduction to the client and the onboarding process is fundamental since it establishes trust and proper management for a lasting partnership. 

Putting it another way, it is the first official “hello” that will determine the impression of both parties that are about to work together. 

It is also the moment when the process must follow each step with the client without leaving relevant information behind. 

Without a doubt, a moment of mutual emotion. They have already signed a contract and may be ready to execute their corresponding operations. Still, the important thing is not to rush and dedicate enough time to plan and execute innovative ideas to enhance the customer experience. 

This process has generated a lot of interest in me, starting from the welcome to the methodology.  

I appreciate the knowledge and information my colleagues have shared about good practices, which is why I dare to summarize five tips to consider on this blog. 

  1. Set up a meeting:  

It does not matter if it is remote or face-to-face (which in my opinion is always preferred), having an introductory session, not only to talk about business but also about the individuals behind it, is of great importance to establish a relationship based on trust and transparency. 

This opportunity can demonstrate our authenticity and values, generating a connection and sense of honesty with the people we are about to negotiate with. 

Image by tirachardz on Freepik

  1. Set real goals 

When we partner with another company or business, the main objective will always be to achieve results that benefit both parties. 

It is valid to wait for the scope of these results at different times, but it is worth emphasizing the importance of what I mean by real goals. 

Every entity has its limits and being aware of them, our resources and possibilities, will be vital to have a more precise understanding of the role they will assume and to achieve results with the possibility of scaling in the future. 

If we don’t accept our chances, we are only prone to disorganization and low expectations by not setting them early on at the meeting stage. 

  1. Highlight your team 

I never shy away from talking about the importance of appreciating and acknowledging your work team. In a process as important as onboarding, show off your team! 

Allowing them to present themselves to new clients, demonstrating their skills and relevant areas, not only shows the corporate structure but can also reinforce their sense of belonging. 

Above all, by giving them importance over interactions, including considering them for decision making and setting attainable goals. 

Image by rawpixel.com on Freepik
  1. Adaptability 

The industry’s ability to adapt to contemporary and future challenges through the different work methodologies and implemented tools. 

This capacity can be demonstrated from the onboarding process, either by mentioning past events or by the verifiable results to be projected at the moment. 

Include the processes and the necessary evidence that demonstrates how to overcome any adversity 

Without a doubt, emphasizing this quality demonstrates a competitive advantage. 

  1. follow-up 

Following up on any topic will always be necessary regardless of its scale or degree of importance. Although it is an introductory phase, the onboarding process will lay the foundations, policies, and way of working that will be passed on to other teams. 

Take notes & always send the report to your team. Even the smallest detail can make a huge difference. 

If you enjoyed our blog, we invite you to check out other articles. 

Do you want to know more about our services? Talk to us!  

banner nearshore BPO and its key role in digitl tools
Veronica Mascareno

Nearshore BPO and its key role in digital tools

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It is safe to say that the BPO industry maintains a constant growth, it is even a topic of discussion that I have read and heard in various recent opinion articles, videos, and radio programs.  

Reasons such as the pandemic and supply chain failures have motivated various companies to nearshore because of its proximity to North America.  

This is becoming a series of technological innovations and exchanges that will benefit all stakeholders.  

Technology plays a key role in running nearshore operations and services. If we get into the tools and means used, we see a valuable contribution that has facilitated a considerable number of businesses.  

What began as a series of companies offering certain support services became businesses capable of sustaining total operations through delegation.  

Adaptability:  

The BPO industry, especially nearshore businesses, has shown an ability to adapt in surprising ways. 

Through their resilience and professional teams, the adoption of different methodologies, media and digital tools cushioned what may have been a major constraint such as the pandemic and deficiencies in the supply chain.  

Also, the ability to match not only the needs and objectives of its customers, but also the bilingual factor and the integration of different cultures, have established more competitive advantages, compared to other local or offshore service providers.  

Top technologies in the BPO industry:  

Once we get into the variety of technologies that the industry has implemented in different logistics businesses, consulting firms and nearshore call centers, it is no surprise to see why they have adapted and have managed to diversify their offer.  

Media:  

All those tools with the ability to communicate individuals or cases in their respective media are fundamental to the day-to-day of a BPO.  

Whether by telephone, email or live chat, communication is an industry-driven element when connecting people to meet the needs of any aspect of health, finance, entertainment, etc.  

It is because of these channels that companies have expanded the range of care, according to customer preferences. 

Supported by trained labor forces and available 24/7 by the time zones provided by nearshore.  

Big Data & Cloud Services:  

The management and storage of data has been made possible by the constant investment and application of super servers, able to save and optimize large amounts of work.  

All this data has become a series of opportunities to detect patterns and behaviors that can help us solve problems and understand behaviors.  

And especially considering that the management of big data, controversially in some cases, has become another great opportunity for companies.  

By their nature, since they are mined data, various companies have been responsible for refining them. Yeah, like that Apple TV series: Severance, but without the spooky factor.  

Thanks to this data interpretation, it has allowed the optimization of various multidisciplinary operations even with internal and external challenges.  

But at the end of the day, all that data must be saved, and this is where the companies offering cloud services come in, with the ability to store important information. 

Artificial Intelligence:  

Yes, almost everyone has talked about this tech. Why? – because of its constant advancement and implementation!  

When I discover a new AI program or tool and see what it can be capable of in terms of communication and information analysis, I am totally surprised.  

BPO has driven AI-based tools that have managed to recognize not only voice patterns, but also interprets data for decision making, recognize mistakes and has the ability to alter a person’s oral speech.  

We currently have our tool: Speech Analytics AI. It has helped us study voice recordings to detect speech limitations and address them with our training team.  

Image by DCStudio

Final Thoughts:  

Without a doubt, it is important to recognize the contribution of the BPO industry in the creation and implementation of innovative technologies.  

These tools represent an opportunity to discover and facilitate more operations, and from what I see, they will not stop.  

From data management to different channels of communication and discourse, technology and its versatility has given a sense of prosperity to companies with vision and constant growth.  

If you enjoyed the blog and want to see more of our content, we invite you to visit more articles!  

Are you looking for a way to delegate your operations with the best technology? Talk to us! 

Veronica Mascareno

How to save money with a Call Center in Mexico?

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Don’t worry anymore about the large investment of a call center, outsourcing in Mexico can reduce costs by 50% per year.

    If you are considering outsourcing services to reduce operating costs or optimize your administration efforts, you are in the right place.

      Besides helping expand your business to provide a seamless customer experience, outsourcing a call center can have many advantages.

      Mexico has all the infrastructure and talent acquisition to provide the best inbound and outbound call center services, especially in cities like Tijuana or Mexicali with up to 300 seats per site.

    “people

    Advantages of Call center services in Mexico:

    • Facilities and Equipment

      • Nearshore infrastructure with the availability of up to 300 seats.

    • Operations and Staffing

      • World-class, high-value agents highly experienced working in the call center industry for a minimum of 2 years.

    • Quality Recruitment process

      • Agent screening, hiring, and termination are all administered by onsite Human Resources.

    • Advanced Training Course

      • Training courses with varied fields to cover all the different roles for your campaign needs. All agents will be able to determine what are the needs of your customers and what problems they can solve.

    • Modern Technology

      • Technology that allows communicating to your customers using the latest tools available, is already invested.

      A nearshore call center brings staffing solutions, administration departments like on-site IT, marketing, human resources, and organizational development, for half of the cost per/year, and most importantly, training experienced employees who have arraigned American culture and neutral accent.

      So, you can focus on the growth of your business without the burden of onshore call center expenses.

    RedialBPO

    Our leadership team has over 45 combined years of experience in successfully establishing U.S. companies in Mexico.

    Dedicated to reducing your organization’s labor cost by providing essential day-to-day services.

    We offer staffing solutions for businesses. Our knowledge and passion for what we do, set us apart in the world of headhunting and recruiting GET A QUOTE.

    Find out our services, Let’s team up!

    RE-THINKING YOUR DAY-TO-DAY OPERATIONS!

    pawlentines redial BPO
    Veronica Mascareno

    3 Ways companies can give back to communities

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    Social responsibility and community support activities are matters of great importance that companies have applied in various campaigns.  

    With generations of individuals and entities increasingly aware of the different foundations and causes, dissemination and support are presented at a faster pace.  

    In the awakening of the crises that have arisen in recent years, the BBB Wise Giving Alliance found that the millennial and Z generations were the ones that most supported health causes, natural disasters, and international conflicts.  

    They are also the generation of professionals that support more causes when they either practice or start a business.  

    A series of actions driven mainly by digital media, social networks and advertising campaigns.  

    Also, considering that they are the generations currently forming the new workforce, it would make sense for companies to add these issues of interest to their agenda for the benefit of society.  

    Taking this into account, we share three ways in which causes have been supported to help our communities.  

    Help the pets:  

    Who doesn’t like animals? If it’s some phobia or medical condition, I doubt there’s any other explanation why someone wouldn’t love our beautiful pets.  

    They have become great companions in life, but unfortunately, the presence of stray animals has presented itself as a problem on several levels.  

    With more than 200 million stray dogs worldwide, the efforts made by governments regularly are not enough. 

    Giving rise to organizations that disseminate and assist in care for dogs and cats in vulnerable situations.  

    During February and April, Redial BPO collaborated with the local organizations of Tijuana; Rescue Me and Huellitas Rescate. 

    This provides resources and improves the conditions of animals (dogs and cats) found on the street.  

    Both organizations make constant efforts to rescue and facilitate the adoption of people who are interested in providing a home for animals.  

    Certainly not an easy task, especially if done every day.  

    Sports!  

    It has been confirmed the series of benefits that entails practicing sports at any age.  

    On the health side, it is indispensable for optimal physical and psychological development and even better if it starts early.  

    Beyond the health benefits, playing a sport also involves the development of many other skills.  

    Suppose you are a person or company that supports local communities or sports teams. In that case, you help directly with health and social -economic skills development.  

    The practice and promotion of these activities can encourage academic development and interpersonal relationships.  

    What am I talking about? To the essential elements that make up any sport. Teamwork, coordination, communication, respect, and more.  

    So, if you are interested in contributing to something that encompasses all kinds of community benefits, sports would be a great start.  

     
    School materials.  

    A few months ago, we made efforts to collect school supplies to attend Rancho La Hermosa and its community.  

    An orphanage that for several years has cared for abandoned children, providing them with a home, food, and education.  

    Our main objective was to reach the goal of recollecting diverse school supplies and a monetary contribution to each donated article.  

    Thanks to the help of our supportive redialers, we surpassed the goal. 

    Truly demonstrating that education and, therefore, academic improvement is considered.  

    Final thoughts:  

    Community support is an indispensable activity for any individual or entity wishing to make a legitimate contribution to their community.  

    Not only is it a way to give back, but it also represents that we take importance and understand complex situations that are part of our reality.  

    Interestingly, the arrival of digital tools and the growing interest of young adults have driven a demand to donate resources.  

    If you liked the ways of support mentioned and want to know more, we invite you to read more of our blogs.  

    Interested in learning more about Redial BPO and how it can help your business? Let’s talk. 

    banner BPO keeps thriving in South Africa
    Veronica Mascareno

    BPO in South Africa keeps thriving, here is how. 

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    BPO in South Africa has registered constant investments for different industries since 2018.  

    And the numbers continue going up, being recognized as one of the most attractive destinations to outsource different services, according to studies by consulting firms such as McKinsey and Ryan Strategic Advisory.  

    What is the reason for this, and why is it striking to me to inquire a little about the industry’s success?  

    Because it is a true example of the work that can generate government and private sector together when a vision of development and improvement of communities is shared.  

    Especially considering what is coming for the growth of many industries in the country.  

    Opportunity and growth development: 

    South Africa has recorded the highest economic growth across the African continent, currently surpassing 55 million consumers.  

    As part of the world’s emerging economies, it has turned a blind eye to diverse investors seeking to expand its services with talent in the region.  

    Although, in past years, particularly between 2013 and 2016, falls were recorded from 1.9 to 1.3.  

    The return to growth forecasts offset this until 2023, exceeding 2.3%.  

    It gets even more interesting when we get into the estimated value of the entire BPO industry with a presence in the country.  

    According to data presented by Grand View Research, since 2019, the industry has generated a total value of USD 1.4 billion.  

    Added with the projection of growing 1.3% until 2027, ensuring more trust between companies.  

    An industry that has been established as a result of innovation:  

    Outsourcing through offshore and nearshore services has been faster in recent years, thanks to the competitiveness they have presented for voice and voiceless services.  

    This has been achieved by implementing modern technology that facilitates processes, such as using tools based on artificial intelligence.  

    The efforts made in the education sector to provide more opportunities to the population and to offer talent, especially young people, in different disciplines are pretty interesting.  

    Call center services have become more attractive yearly because of its language education programs, teaching English, French & Spanish.   

    Government and private sector working together:  

    As I mentioned, one of the most significant factors is the work complemented by these two entities.  

    As part of the development plan in South Africa, both government and companies have established special agreements to incentivize investment with a common goal.  

    The one that has stood out and is related to the possibilities that have been presented for the industry and its specialists is the Global Business Services Master plan. 

    Intending to create more than 500,000 jobs by 2030, the master plan is the first agreement to stimulate investment in the BPO industry.  

    This is due to the excellent talent for high-demand services in the telecommunication, energy, and IT solutions sectors.  

    The strategy consists of investments that have exceeded $3.5 million, aimed at infrastructure and technology related to their respective activities.  

    Yes, it is an ambitious plan, but it demonstrates efficient capacity when we unite these two entities with a common goal: to provide benefits and employment to their individuals.  

    Final Thoughts:  

    The outlook for South Africa, in terms of development not only for the BPO industry but the overall economy, looks very promising.  

    The variables presented in terms of why the country turns out to be one of the main attractions will undoubtedly boost many opportunities.  

    In Redial BPO, the attractiveness of South Africa has previously been exposed, which is why this year, the initial investments in the country have been confirmed and currently operating in 2023.

    Offering more jobs and specialized services.  

    Much remains to be analyzed and verified, but the future looks promising for all actors involved. 

    Thank you for reading. Would you like to read more about the BPO industry? 

    Are you interested in taking your services to the next level? Let’s talk.  

    banner how the BPO industry impacts the brokerage business
    Veronica Mascareno

    How a nearshore BPO impacts the brokerage business?  

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    Brokerage firms or companies have been intermediaries and key players in facilitating numerous processes.    

    Its effectiveness in obtaining financial resources, goods, and capital, in general, has contributed to production levels.    

    Additionally, it has developed new tools and ways to diversify income sources.   

    But how can these same businesses make it easier for others to increase their market reach, receive support, and delegate numerous requests?    

    Since brokerage can work with several commercial sectors, it is essential to have operational services for proper management.   

     Outsourcing your intermediation services allows you to expand your operations reach by different means of work at a cost-effective price.   

    Let us tell you how!  

    The importance of omnichannel:   

    Customer service through omnichannel channels predominates with a 75% preference since the main desire of consumers is to have immediate and consistent attention with various alternatives.    

    Due to the constant demand for applications requires preferred methods according to the type of person and case and the ability to transfer simultaneously from one medium to another.   

     This represents the need for businesses to consider adapting to different means of assistance such as email, live chat, and social networks, and the predominant with 76%: is telephone attention.   

    Most influential brokerage services:   

    The services with more presence and movement flow include:    

    • Stock brokerage:   

    Above all digital applications, Stockbrokers have amplified their business to the growing interest of diversifying resources and income through the stock exchange.    

     It has represented an opening to what was considered an exclusive service a few years ago, but these services can already be offered to all.    

    Above all, considering that investments are either fixed rates of return or high risk (such as cryptocurrencies) requires service and counseling.   

    • Credit & loans brokers:   

    Specialized services are offered for any information-related topic and assistance to individual accounts.    

    • Real estate brokerage    

    One of the branches concentrates on the acquisition of buyers and sellers. Care and follow-up processes are critical to the correct management of these investments.   

    • Insurance brokerage    

    They have an essential task in dealing with cases that can be inconvenient, sinister, or tort.    

    Speed and efficiency in these cases are more than necessary by the nature of the events.    

     Recording data and requests are high-volume processes that can be acquired through a nearshore BPO.    

    • Business brokerage:    

    Offering highly trained agents and the best tools for sale or post-follow-up to close cases establish serious competition in the market.   

    Final thoughts:    

    The brokerage business is present in many aspects of our lives and continues to grow daily.    

     Companies present themselves with different business strategies, models, technology, and innovation that have solved problems and more accessible opportunities.   

     With a vision of growth and constant transactions, brokerage businesses must be prepared to optimize their processes and align their objectives with strategic partners.    

     Are you ready to take your business to the next level? We’d love to hear from you.    

    banner why establishing a culture of recognition programs
    Veronica Mascareno

    Why establishing a culture of recognition programs and activities is important in a call center.

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    We all know that motivating and recognizing employees in any organization is essential to appreciate the talent and achieve results.  

    But despite all these efforts, the high percentage of absenteeism, low or resignations is a phenomenon that still occurs in different places.  

    That is why at Redial BPO, we have cleared this possibility and analyzed prevention ways to share a little of what has worked for us.  

    To maintain an environment full of opportunities, aimed to achieve results from all areas.  

    The difference between happiness and satisfaction: 

    Exploring different articles and opinions, I found this recommendation, which I find very apt.  

    On numerous occasions, the two are confused. They go hand in hand with positive emotions, but they are not the same.  

    Why it can be answered through various elements and debates; in the end, I think we can summarize it by the difference manifested through the scope and timing.  

    Happiness can be considered something very personal, but it can come in different ways, while satisfaction impacts our lifestyle. 

    A key consideration could be combining both, providing a moment of happiness and satisfaction through the recognition of achievements and growth.  

    • Development of recognition programs 

    Recognition programs are methodologies and strategies implemented by different organizations to highlight the performance and effort of individuals or teams.  

    The organizational development department at Redial BPO has been responsible for implementing our recognition program: “Best Redialers” with three categories:  

    • Top Performer  
    • Best Improvement  
    • Rookie Of the Month  

    These three categories (each with its specific characteristic) have proven effective in recognizing our redialers and motivating them to achieve different goals.  

    They are given a diploma with their respective merit monthly and are considered to enter a raffle for different prizes.  

    Promoting team building development by means of supervisors and teams for the practical realization of work activities.  

    Something fundamental in the call center industry is constantly measuring our metrics and thereby surpassing the goals of our customers goals.  

    • Activities for BPO employees 

    Our departments together have executed different events and dynamics to harmonize and present the company’s efforts to benefit our redialers.  

    • Raffles 

    Yes, raffles in companies and organizations are a classic but a functional classic.  

    Presenting the opportunity to give away products, devices, or, in some cases, services, providing a surprise effect for all participants.  

    Not to mention the benefit assigned from the gift and the motivation that generates having the opportunity to participate.  

    • Characterization and decoration of workspaces:  

    Every year, we host the Theme Up! event- in which they are given the opportunity for all supervisors, together with their team, to characterize themselves and their workplace.  

    By selecting a popular culture property, this activity helps us develop leadership skills, teamwork & coordination, and creativity.  

    Oh, and of course, have a whole day of fun!  

    • Summer Week:  

    We research and select the year’s hottest week to run a whole week of raffles, activities, games, snacks, and food for everyone.  

    This represents the dynamism that is part of Redial’s vision to promote internally and externally.  

    We start with the first day: a fresh start. It consisted of delivering ice popsicles, a sweet that is customary in the summer season in Mexico.  

    The second day consisted of everyone entering a raffle with their best summer outfit on workday.  

    We continue with a middle snack day, with different sweets, chips, and snacks for everyone.  

    We recreated our version of the famous Mexican game: 100 Mexicans said with… 100 redialers said! – Where we tested the knowledge and skill of our team.  

    We ended the week by creating artistic pieces and traditional Mexican food, which everyone enjoyed.   

    • Final thoughts:  

    Undoubtedly, the motivation and recognition of members, either from companies or organizations, are vital elements to reach their full potential.  

    Although executing these types of rewards and activities represents an investment of resources, it is a return appreciated in performance and long-term vision.  

    Want to learn more about organizational culture and why is it important? You can read more blogs here. 

    banner outsorcing to mexico
    Veronica Mascareno

    Outsourcing to Mexico: 4 things to consider if you are relocating your company

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    I reflected on the transnational companies that have decided to relocate their operations outside China.   

     Considering that we can find its origins through the growth of globalization, becoming an attractive option in matters of investment and resource optimization.   

     It turned out to be in the nineties and early 2000s through the famous “offshoring,” in which this practice raised popularity among companies of all kinds.  

    Something incredible considering the great distance and how it could be a factor if differences apply because of time and culture.   

     Particularly in the electronics and manufacturing sector, they positioned China as the world’s factory.   

     Now that I mentioned a little of the context and the big decision that several transnational companies have taken, I would like to say four elements to consider for the relocation matter.   

    An action that has given Mexico a new momentum for its strategic position through the offer now known as “nearshore.”   

    1. What does relocating to a nearby location represent?   

      Undoubtedly one of the most significant points to consider the advantages of the nearshore is the proximity companies can have between American countries.   

     This factor has represented an alignment of language and culture, facilitating the relationship and final experience for the consumer.   

     With experience, this element has allowed diversifying many businesses, including manufacturing and multi-industry care.   

     All available kilometers away, with more travel facilities and routes in case of events or topics requiring assistance between companies.   

    1. Bilingual language and talent   

     Due to the proximity between American countries, it has developed years of commercial and cultural relationships.   

     Learning English has become an opportunity, even a necessity, particularly in border cities by sustaining one of the world’s largest and most dynamic borders.   

     With significant daily and mutual traffic from Americans and Mexicans, understanding and speaking the language has become a regular.  

    A factor also added by the constant investment of foreign companies that request English as a prerequisite for the performance of tasks.   

     The communities of both countries are clear about this consideration, which is why they work together to promote these issues.   

     There may be certain differences, of which they should not be afraid, since we can enrich and even find new and better methodologies of work and attention.  

    1. Cost reduction:   

     Investment in nearshore locations also greatly reduces productive and operational costs.   

     Moving production from China to Mexico can become an excellent opportunity to keep high costs off the radar, allowing companies to concentrate on their core competencies.   

    Generating opportunities to invest in resources for innovative businesses and better jobs with better wages within the market. 

    1. Improvement in logistics and regulations:   

    The deficiencies in logistics have been prolonged and have affected the supply of basic inputs and materials.   

     The supply chain problem has subsided on the routes of nearby territories and the arrival of goods at different American ports.   

     Outsourcing new businesses through offshore options has become less attractive by several issues, such as recent international tensions and American consumer preferences.   

    Travel restrictions and constant regularization is not a problem for companies that do business in Mexican territory.   

     After years of commercial and political relations, private investment has been recorded, especially in Baja California, Sonora, and Nuevo León.   

    Final Thoughts:   

     With the departure of several companies from Chinese territory, the nearshore will position itself even more in the different business models.   

     Offering talent capable and aligned to different work methodologies facilitates avenues of cooperation and investment.   

     Implementing new technologies is a trend already applied in several Latin American countries, so it will not be a problem either.   

     Thank you for reading the blog; you can consult other articles here.   

     Would you like to know more about Redial BPO and how it can help you? 

    banner relationship between canada, US & Mexico
    Veronica Mascareno

    Relationship between Canada, US and Mexico. Could companies take more advantage?

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    In the last few days, we have witnessed relevant news about the trilateral relationship between Canada, the United States, and Mexico.   

    Considering these regional leaders’ different agendas and future projections, presenting various concerns among the three actors is valid.   

    By establishing a relationship of many years, they highlight the opportunities that can be taken in different industries, potentially improving social and economic conditions.   

    The role of the United States-Mexico-Canada Agreement (USMCA):   

    Formerly known as the North American Free Trade Agreement (NAFTA), the overall objective of the agreement was to strengthen the trade-economic relations of the three countries.   

    Becoming USMCA (USA)-CUSMA (Canada)-T-MEC (Mexico) in 2020, to update the treaty in the face of contemporary challenges and offer alternatives with a focus on:   

    • Agriculture   
    • Offer of better jobs   
    • Intellectual property   
    • Strengthening the automotive sector   

    This undoubtedly became an opportunity to explore the benefits of companies specializing in nearshore outsourcing services.   

    Generating more jobs by expanding different operations to reduce costs, ensuring quality.   

    Delineating the areas of interest:   

    Canada and the United States have been clear with their goals within the energy sector, particularly with clean energy and private investment.   

    The discussions have been controversial due to what many have commented as a course for nationalist politics, limited by the positions of different members of Congress.   

    One might consider that such an industry stands out as the main topic of the moment, but there is much more that can be explored.   

    Researching the interests that could apply, it is essential to emphasize the diversification that could present in strengthening different industries.   

     Why these sectors? -Both in Canada and the United States, the primary investments are in the energy, manufacturing, and mining sectors.   

    Diversifying these investments could represent an increase in scope for the production of different companies and the commercial strengthening & generating employment.   

    In the case of Canada, 39.7% of Canada’s direct investment went to mining, 23% to energy (electrical), 15.6% to transport and mail, 13.5% to manufacturing, 10% to financial services, and the rest to others.   

     In the case of the United States, apart from remaining the primary investor in Mexico, we noticed a slight change in investment behavior.   

    It predominates 48.9% destined in the manufacturing sector, 16.2% in financial services, 10.7 commerce, and 5.2% in accommodation, among others. (Mexican government data).   

    These data stress that efforts to apply for joint work in the diversification of the industries mentioned above could be increased.   

    Without minimizing the importance of the work done, only emphasize the opportunities that can be presented.  

    Health care:   

    Following the challenges of this sector among North American leaders, expanding these services through the care of the budget and attention is a significant avenue of support.   

     As we have mentioned, outsourcing data analysts and monitoring hospital processes are entirely possible.   

    Complementing the possibility of these processes by personnel via outsourcing and customer service is recognized in Mexico as a tremendous competitive advantage before the market.   

    Financial sector:   

    Regardless of their sizes, banks, tax relief, and financial companies require exceptional treatment for all their customers.   

    Partnering with a provider with experience in this type of care and all the tools and infrastructure represents various opportunities.   

    Adopting different methodologies to strengthen and improve processes together.   

    Retail:   

    Businesses engaged in this type of trade have realized the importance of digitization and market expansion internationally.   

    A large part has been possible with the arrival of digital tools that have optimized the inventory and sales processes increased by e-commerce.   

    The attention and monitoring of sales will always play an integral role in the consumer experience.   

    Hospitality & Travel:  

    Investment and alliance among hotel chains in the region are an area of interest for the supply of jobs and tourism between countries.   

     After the post-pandemic recovery, awareness among people interested in looking for tourist destinations and diversification for experience packages will be significant.   

     More efforts could be coordinated in the planning and promotion of aerial routes, along with airlines and local governments, to develop tourism.   

    Final Thoughts:   

    Considering the recent disagreements, the potential and capacity represented by a geostrategic relationship such as that of Canada, the United States, and Mexico should not be overestimated.   

    Although we do not discredit the efforts made over the years, we believe that opportunities are presented daily with the growing multicultural interest among societies.   

    Thank you for giving us your time; check out our blogs here.  

    Are you ready to take the next step and improve your customer experience? We’d love to talk.   

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