Redial BPO is excited to announce our participation in Customer Contact Week (CCW) Las Vegas 2025, the world’s largest customer contact event. Taking place from June 9-12 at Caesars Forum in Las Vegas, this premier conference brings together over 5,000 attendees from 49 U.S. states and 46 countries, featuring more than 200 solution providers and […]
At Redial BPO, we are excited to announce our participation in the CX Healthcare West USA 2025 event. This event is a unique opportunity to explore the latest trends and technologies in customer experience (CX) within the healthcare sector. In this article, we will provide you with all the information you need to know about […]
In the ever-evolving landscape of Business Process Outsourcing (BPO), visibility and credibility are paramount. Redial BPO is thrilled to announce our recent feature in the prestigious Impact Sourcing Magazine. Table of Contents of Redial BPO as Impact Sourcing Contributor The Significance of Being Featured in Impact Sourcing Magazine This opportunity not only highlights our commitment […]
Redial BPO is excited to announce its participation in ShopTalk 2025, one of the most anticipated events in the retail and customer experience sectors. This annual conference brings together industry leaders, innovators, and professionals to discuss the latest trends, technologies, and strategies shaping the future of retail. As a company dedicated to enhancing customer experiences […]
We need help to do almost everything. As much as sometimes, the “if you want a thing done well, do it yourself” quote sounds attractive, it only means something is wrong in either the leadership or overall teamwork. Maybe it’s a word that usually gets thrown at your office or company, but do you really […]
Since we started with a blast our offshore operations in Johannesburg, South Africa, this year, we have strengthened our outsourcing efforts and perspectives. Business leaders in different areas, like the financial and banking industry, increasingly turn to offshore investment to optimize their contact services. Outsourcing has become a strategic move, providing cost-effective solutions without compromising service […]
You are about to outsource, and choosing the right location for your contact center operations can make all the difference. At Redial, we’ve always recognized the importance of selecting the perfect site for our offices. In this blog, we’ll share our experience as a contact center company and shed light on the crucial elements we […]
Businesses across all industries face new challenges that can significantly impact customer experience (CX). While a great CX strategy can build customer loyalty and drive growth, a poor one can quickly send customers running. In this blog, we’ll explore the five worst ways companies scare customers away, focusing on modern CX challenges and how contact […]
The financial industry’s landscape is constantly evolving, and as we close 2023 and look ahead to 2024, financial companies face a host of new challenges. Either from regulatory changes or technological disruptions, this competitive sector receives constant demands from clients worldwide. This blog will delve into the most recent challenges financial companies might […]
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