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Emmanuel Angeles Solis

About Emmanuel Angeles Solis

Hey! I’m Emmanuel Ángeles, Marketing Manager at Redial BPO. I focus on building strategies and creating content that connects brands with their customers. With over 10 years of experience in digital marketing and communications, I’ve learned that what I enjoy most is telling stories that show how the right strategy (and the right team) can truly transform a business.

Entries by Emmanuel Angeles Solis

Key activities for every call center operation 

July 20, 2023 in CX and Services /by Emmanuel Angeles Solis

A well-managed call center can significantly impact a company’s reputation and success. To ensure seamless operations and deliver exceptional customer experiences, we recommend call centers to incorporate specific key activities.  So, join us on this blog, to discuss essential elements shared by our leadership team handling our operations, that every call center should consider implementing […]

Emmanuel Angeles Solis

Hey! I’m Emmanuel Ángeles, Marketing Manager at Redial BPO. I focus on building strategies and creating content that connects brands with their customers. With over 10 years of experience in digital marketing and communications, I’ve learned that what I enjoy most is telling stories that show how the right strategy (and the right team) can truly transform a business.

www.linkedin.com/in/emmanuel-angeles-solis-a42a8621/

4 Must-Know Things About Cybersecurity

July 5, 2023 in BPO /by Emmanuel Angeles Solis

Cybersecurity has to be a major concern for businesses of all sizes. The constant evolution of cyber threats demands that organizations remain vigilant in safeguarding their sensitive data and protecting their clients.   This blog post will delve into four essential aspects of cybersecurity: the basic concepts, best practices, and the significance of complying with certifications […]

Emmanuel Angeles Solis

Hey! I’m Emmanuel Ángeles, Marketing Manager at Redial BPO. I focus on building strategies and creating content that connects brands with their customers. With over 10 years of experience in digital marketing and communications, I’ve learned that what I enjoy most is telling stories that show how the right strategy (and the right team) can truly transform a business.

www.linkedin.com/in/emmanuel-angeles-solis-a42a8621/

What is Employee Experience (EX)?

June 21, 2023 in BPO /by Emmanuel Angeles Solis

We all know about customer experience, and we might also know what to consider for an employee journey or life cycle.   But what if we mix these two concepts and reflect on the experience our employees go through.  As a company, we take into consideration the basics: our recruitment process and a good onboarding […]

Emmanuel Angeles Solis

Hey! I’m Emmanuel Ángeles, Marketing Manager at Redial BPO. I focus on building strategies and creating content that connects brands with their customers. With over 10 years of experience in digital marketing and communications, I’ve learned that what I enjoy most is telling stories that show how the right strategy (and the right team) can truly transform a business.

www.linkedin.com/in/emmanuel-angeles-solis-a42a8621/
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