Scaling Customer Service with AI, Without Losing the Human Touch
These days, it feels like every sentence, every presentation, every slide deck starts with “AI will…” but few people seem to have a grasp on exactly how to deliver its benefits. Swept along by the hype and often with a serious case of FOMO, here are some of the questions I’ve been asked lately: “We […]
Experienced BPO Sales Director and CX Leader with a global track record across the UK, Europe, and beyond. I specialize in driving revenue growth through strategic selling, with deep expertise in Digital Customer Experience (CX), Contact Center as a Service (CCaaS), and multi-sector BPO solutions —including the public sector. Passionate about building lasting client relationships and delivering measurable impact. Also, a proud Formula 1 fanatic.
