Handling high call volume can be challenging for any customer service team, especially in today’s fast-paced business and competitive environment, where customers demand quick and efficient service. But properly managing high call volumes and providing exceptional customer service should be easy with the right strategies and customer service methods. This blog post will explore effective […]
Considering investing in nearshore markets can be a smart way to expand your business operations, reduce costs, and take advantage of new growth opportunities. However, there are a few factors to consider before leaping. In this blog, we’ll look at six key factors you should consider when evaluating, alongside your team, nearshore investment opportunities. […]
Call centers keep at the forefront of customer service, and the quality of their customer interactions is essential to retain them. So, it’s pretty much safe to say that investing in employee training in call centers is essential. This can also help improve employee performance, increase customer satisfaction, and boost employee confidence and enthusiasm. Here […]
As the term nearshoring keeps popping out on different media outlets, reinforced by constant trade and investment agreements, companies will continue to outsource. So, in the month of love and friendship, we see fit to talk about the benefits of outsourcing partnerships and how to keep them successful and turn them even into friendships. Which […]
Outsourcing has come a long way since its inception in the early 1990s. Initially seen as a way for companies to cut costs by delegating certain tasks to external providers, outsourcing has evolved into a fundamental part of many industries. Today, it is a strategic tool that businesses use to gain a competitive edge, drive […]
Business process outsourcing (BPO) is a cost-effective solution for many companies that want to reduce operational costs. Providing a wide range of services that can be outsourced, such as customer service, finance, marketing, accounting, human resources, and many more. By outsourcing these tasks, companies can save money on labor, technology, and office space. In this […]
One industry that works the most at a fast pace is the automotive industry. Constant changes in consumption, implementation of technologies, and challenges from manufacturing to acquisition are just some of the variables that characterize it. And this can be presented from all areas, including manufacturing, dealerships, and car rental businesses. That is why, on […]
Nothing new about companies choosing to completely remove phone customer service because of cost reduction and claims of finding more effective channels & alternatives to meet clients’ demands. A practice that is already well known in the social media industry and some FinTech companies, but recently, airlines. They all share one thing in common: […]
Nearshore and offshore are terms that have come to define one of the biggest decisions companies make when it comes to outsourcing. Should they outsource their work to another company in another country, or should they do it themselves? In this blog, we’ll explore once again what nearshore and offshore mean as well as in-house […]
Considered one of the most innovative & demanded industries internationally, the fintech industry has offered modern financial solutions through technology and digital tools for the last decade. Understood as a combination of the terms “financial” and “technology,” refers to businesses that use technology to enhance or automate financial services and processes. With a value of USD 112.5 […]
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