There is a way to keep clients engaged and loyal through every interaction; this includes a highly focused detail on the service provided, which can be easily achieved through omnichannel customer service. It is no secret that 90% of clients have consistent channels while 75% of online customers expect assistance within 5 minutes[1]; these numbers […]
Because of the complicity of the task, many companies are looking for other effective solutions, that’s why outsourcing a call center for a collections campaign has increased exponentially in the last few years. Let’s talk about the positive impact of outsourcing a call center for your collection’s services. These key points of outsourcing a call center […]
First, what is BPO, and why should you consider it? Business process outsourcing (BPO) is a set of services that involves hiring (external) service providers for different operations and responsibilities related to the business. (which we will talk about later). But why? Different businesses in all industries have embraced BPO because business process outsourcing […]
Mexico is quickly positioning itself as a powerhouse in BPO outsourcing, but what is the reason for this?. Easily, we can say that it is mainly the operating costs, the U.S. is too expensive. Therefore, an increasing number of American businesses choose to outsource their telemarketing services and other BPO to nearshore call centers. All […]
Tijuana is the fourth largest city in Mexico, sharing the largest land border in the world with the United States and California, with an approximate crossing of 120,000 vehicles, 63,000 pedestrians, and 6,000 trucks per day. Large Recruitment Pool With a rapidly growing population, colleges offer English as a Second Language as a requirement for […]
A business in the 21st century will inevitably establish a relationship with a call center service provider; the possibilities of growth, savings, and increased customer satisfaction make it a new reality. Great interactions and an excellent customer experience have become the defining factor in the Covid-19 era; in a recent study, it was identified that […]
Call Center outsourcing has become a norm inside every industry globally; this method provides room for growth at a reasonable price with a list of services that would take a sizeable investment to achieve on your own. This also means saving time while reaching your goals from the beginning. Having experienced people take over your […]
A business grows as it generates interest in its products and services through Lead Generation Services. Your future clients are waiting for that first contact to put them into your baseline of loyal clients ready to do business with you continuously. What is Lead Generation? To achieve a successful lead, different approaches that build the […]
In our current world competition between businesses is fierce, it shows that while there are different battlefields to engage there are core items that must be put in the spotlight. With the rapid growth and access of the internet to millions around the globe, it is evident that e-commerce is the way to go, especially […]
The pandemic has forced contact center decision-makers to rethink their established strategies. Moving into 2022, once tried-and-tested delivery strategies will be pushed aside in favor of newer approaches that enable more flexibility and quality. CX managers have seen that putting all their capacity in a single location on the other side of the world is […]
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