I take no great pleasure in writing this blog but as one of the co-founders of an emerging nearshore call center in Tijuana, Mexico. I want to share my thoughts with friends and colleagues in the contact center community. As we all look to fortify our contact centers against the coronavirus and ensure the health […]
I recently returned to the US from a whirlwind tour of the outsourcing industry in South Africa, a trip that really marked me personally and professionally. South Africa clearly brings a host of opportunities for an expanding company like Redial BPO, given the complementary nature of our Tijuana-based business model with more far-flung offshore delivery. […]
Mexico call center nearshore experience support for American Start-Ups A lot is happening with US start-up companies gaining more traction with customers in the current commercial climate. This is exciting stuff. America’s bright entrepreneurs have more opportunities than ever. But, success for start-up firms is not easy, and everything needs to fall into the right […]
Nothing is more fascinating than a look at how the United States is evolving as a consumer market so as And, the changes can be tracked across a wide variety of demographics. None, though, has been as pronounced as the growth of the US Spanish-speaking population. While this trend has emerged over the past […]
Outsourcing in the Baja by Distributing the responsibilities of a call center can be beneficial to the company in many ways when outsourcing to Baja. Your business only pays exactly as needed, which means they can fix the payment according to the number of people working on your campaign. However, when some of the work […]
Outsourcing customer service can be the best decision for your company in every way. It will do its best to fulfill the customer service needs and to leave them with a positive experience about your brand. Working as a customer service representative is a hard job and we’re a specialist to deal with your customers. […]
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