10 reasons to outsource your call center operations to Mexico
Mexico is quickly positioning itself as a powerhouse in BPO outsourcing, but what is the reason for this?. Easily, we can say that it is mainly the operating costs, the U.S. is too expensive.
Therefore, an increasing number of American businesses choose to outsource their telemarketing services and other BPO to nearshore call centers.
All these factors can help companies consider outsourcing some or all their day-to-day operations.
1 Cost reduction:
Salaries compared to the U.S. are much lower and can save your company up to 50% in reduced operating expenses, also office space, labor, utilities, and other costs are dramatically lower in Mexico.
2 Service:
Agents are trained based on the needs and expectations of your customers, meeting the objectives and vision of your company. Call centers in Mexico focus on training courses with varied fields to cover all the different roles for your campaign needs.
All agents will be able to determine what are the needs of your customers and what problems they can solve.
3 Location:
The fact that Mexico is on the border with the United States makes it much more convenient, faster, and less expensive to visit or hire, plus it has good options in big cities like Tijuana, Monterrey, and CDMX mention above a few.
4 Bilingual:
Call center agents in Mexico have perfect control of neutral English accents with which they can seamlessly communicate with US and Canadian customers. Most of the agents have either grown up and lived in the United States or gone to college there, so they bring an understanding of American culture.
5 Quality Data Monitoring:
If you want to know more about the customer experience of your clients, call centers in Mexico offer the latest technology tools like Observe AI.
These more automated processes provide real-time information, that improves the experience and allows companies to remain operational.
Otherwise, Quality assurance analysts (QA) in call centers have a vital function managing that your KPIs are aligned with your goals, such as:
- Organization to continuously improve the service
- Improving customer experience
- Strengthening your support team
- Refining business goals and processes
6 Infrastructure Software Service:
Mexico has access to some of the most advanced, trusted software and infrastructure available on the market. Which allows companies to create, manage, optimize, and have access to specialized information for their operational processes and daily tasks.
7 Employees and Culture:
One of the most important things for employees is the culture generated within the workplace; helps to increase productivity, creativity, and profitability.
To improve the culture of employees, call centers must have a solid Organizational Department, which purpose is to enable better response from all staff, increase communication, increase agents’ profit, and lead to enhancement.
8 Access to Expertise:
Most companies don’t have the resources to hire, train and manage teams for effective BPO solutions because of the incredibly time-intensive services. Leverage the resources that nearshore call centers already have by outsourcing.
9 Easy Hiring:
Mexico has a clear competitive advantage in the growth of operations work. Call centers provide world-class, high-value agents.
Agent screening, hiring, and termination are all administered by onsite Human Resources.
10 A trusted partner:
If you are ready to get all these benefits and looking for an efficient BPO company, it’s time to outsource a call center in Mexico.
Redial BPO is ready to be your partner and make your day-to-day operations.
Contact us to learn more about services and how we can be your staffing solution.
