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Michelle Castillo

About Michelle Castillo

As the Executive Vice President of Operations at Redial BPO, I’m fortunate to leverage over 25 years of global experience across the US, LATAM, and Asia. I’m deeply passionate about guiding our Redialers toward operational excellence and strategic growth. My journey has taken me through 35+ roles, and I've built a strong track record in compliance, technology, and leadership development along the way. I truly believe that my diverse background enhances our team’s strength, and I’m eager to work together to realize our vision.

  • redialbpo.com
  • micastillo@redialbpo.com
  • 1 article published

Recent articles

  • 10 reasons to outsource your call center operations to Mexico

Entries by Michelle Castillo

10 reasons to outsource your call center operations to Mexico

January 4, 2022 in BPO /by Michelle Castillo

After more than two decades in the BPO industry, I’ve witnessed firsthand how the outsourcing landscape has evolved. What started as a simple cost-cutting strategy has transformed into a sophisticated […]

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Recent Posts

  • Eligibility verification denialsWhy Claim Denials Spike When Eligibility Checks Happen Too LateAugust 7, 2026 - 2:48 pm
  • Promotional banner for the Dykem a 2C26 13th Annual DSO Conference: July 15–17, 2026 in Denver, CO with calendar and location icons and the Redial logo.Redial BPO Heads to the Dykema DSO Conference 2026 — Denver, July 15–17July 2, 2026 - 10:09 am
  • CCW Las Vegas 22-25 June, 2026 - Redial BPO - Official SponsorRedial BPO Is an Official Sponsor of CCW Las Vegas 2026 — and We’re Bringing Something BigMay 19, 2026 - 12:59 pm
  • Banner for a report: The State of Insurance Verification 2026; subtitle notes AI, staffing pressure, and denials; stethoscope on the left with Redial logo.Prior Authorization Outsourcing: How Healthcare Practices Are Cutting Denials and Reclaiming Clinical TimeApril 24, 2026 - 11:17 am
  • Auto Finance Summit East 2026Redial BPO attending Auto Finance Summit East 2026April 13, 2026 - 1:02 pm

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