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About Michelle Castillo

As the Executive Vice President of Operations at Redial BPO, I’m fortunate to leverage over 25 years of global experience across the US, LATAM, and Asia. I’m deeply passionate about guiding our Redialers toward operational excellence and strategic growth. My journey has taken me through 35+ roles, and I've built a strong track record in compliance, technology, and leadership development along the way. I truly believe that my diverse background enhances our team’s strength, and I’m eager to work together to realize our vision.

Entries by Michelle Castillo

10 reasons to outsource your call center operations to Mexico

January 4, 2022 in BPO /by Michelle Castillo

After more than two decades in the BPO industry, I’ve witnessed firsthand how the outsourcing landscape has evolved. What started as a simple cost-cutting strategy has transformed into a sophisticated […]

Portrait picture of Michelle Castillo
Michelle Castillo

As the Executive Vice President of Operations at Redial BPO, I’m fortunate to leverage over 25 years of global experience across the US, LATAM, and Asia. I’m deeply passionate about guiding our Redialers toward operational excellence and strategic growth. My journey has taken me through 35+ roles, and I’ve built a strong track record in compliance, technology, and leadership development along the way. I truly believe that my diverse background enhances our team’s strength, and I’m eager to work together to realize our vision.

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