Posts about BPO topics

banner 5 reasons why culture aligment is essential if you're looking to outsource your operations
Veronica Mascareno

5 reasons why culture alignment is essential if you are looking to outsource your operations

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Culture alignment is essential. It has become a matter of discussion when establishing negotiations. 

This is promoted by leaders who have a key role within the company, as an excellent organizational culture attracts potential talent.  

We will present five reasons why cultural alignment between you and BPO companies is essential for mutual benefit.  

1. If there is an alignment of culture, there is an alignment of objectives.

  

The company’s values, goals, and how far it wants to go are fundamental ingredients for a clear idea of the aspirations and how to work.  

Allows you to understand both of the companies’ beliefs, facilitates communication processes, and achieves expected results.

This process is necessary as it demonstrates a willingness to share objectives to ensure mutual benefit.  

Having such open and transparent conversations give us more experience for future collaborations, which today are necessary to maintain relevance within the market. 

2. Effective communication 

 

By presenting culture and setting shared goals, communication becomes accessible.  

This is essential so that the workflow is dynamic and does not stop at certain internal or external limitations.  

Situations are followed with availability to solve and maximize processes in case of any problem.   

Participants keep up to date with any innovation—usually, digital tools to increase the presence of both brands and execute activities efficiently. 

3. A workplace with opportunities 

 

Growth opportunities are very important as they demonstrate a strong structure and increase the chances of achieving goals.  

Incentive and career plans for internal collaborators are attractive for both organizations as it represents a formality and considers stand-out skills.

In addition to the workforce’s skills, training plans are implemented appropriately to the industry and long-term objectives.  

A positive environment with values that benefit both the company and its employees triggers a better performance in activities.   

4. Adoption of new work methodologies. 
 

Working together with an outsourcing company can help adopt innovative work methodologies.  

Companies offering this service, constantly evolve and adapt to meet the different needs of many relevant industries.  

This is very important due to the constant demands, many BPO businesses attend, like non-voice customer service, automotive & health insurance, etc.   

It takes very seriously the application of new technologies and software to manage different procedures and guide to make better decisions. 

5. They become strategic partners 
 

Once collaboration is done, and cultures are aligned, they become partners who execute the best strategies for mutual benefit.  

Establishing strategic relationships with outsourcing companies facilitates recruitment processes and the delegation of activities.

Consequently offering solutions to processes that can result in complex or time-consuming.  

A strategic partner, such as a BPO, presents a series of competitive advantages such as positioning, expanding operations, access to new markets, and increasing resources. 

This has been the case with nearshore call centers with their bilingual services, similar business hours, and overall great customer experience.  

Final thoughts:  

No doubt organizational culture has become one of the most important elements for the company and its workers. Today, more than ever.  

It is a priority, especially for businesses that aim to expand by different means.  

This has become a point of interest, especially for the youth workforce looking for companies with interesting organizational cultures and growth opportunities.  

At Redial BPO, we have it clear, and no doubt our organizational development department prioritizes the application of a culture that benefits both worker-company.  

Our talent is fully prepared to perform any service, supported by the best tools and technology.   

Would you like to know more about how we could help your business? Contact us! We would love to talk. 

banner Most important things to consider abut nearshore outsourced supple chian services
Veronica Mascareno

Most Important things to consider about nearshore outsourced supply chain services 

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This time, we will look beyond one industry and analyze the most important things to consider about outsourced supply chain services. 

From what could be the heart that kicks off all kinds of business, the supply chain.  

Important things to consider about the supply chain:

  

We can understand this concept as the activities needed to produce and deliver the goods and services of various industries.

This also means delivery can be from air, sea, and land.  

The importance of this process lies in its impact on our daily life, more specifically, by the fact that humans depend on supply chains to deliver necessities such as food and water. 

A surprising element considering its versatility can attend different businesses such as retail, agri-food, health care, climate actions, and overall production.   

Oursourced supply chain services

Good management can increase the percentage of efficiency in the delivery of all these goods and services.

Therefore, reducing the chances of presenting some inconvenience that, at different times, can be converted into supply chain issues. 

These problems increased with the arrival of the pandemic caused by COVID-19.  

Two years have passed, in which they have tried to re-establish operations and strategic communications and, in this way, avoid delays of final products to consumers.  

Various efforts have been made to resolve the supply crisis, which has now been affected internationally.  

The closest presented to us was the port of Long Beach, which to date, has considerable delays in unloading vessels.  

Through difficulties, resolutions arise.

These have led to new platforms, with process optimization offered to the sector that has identified potential problems.

No to mention, cost reduction, and satisfaction of the final product or service.  

We must consider that outsourcing the supply chain has presented lots of benefits.

Allowing businesses to focus on their competencies, operations in general, and the proper attention to customer requests.  

How does nearshore outsourcing helps SCM?

 

Nearshore outsourcing services for the supply chain allow for managing numerous vital activities.  

We can start with data processing and logistics related to shipment tracking and delivery, inventory review, and information verification.  

These processes are possible through contact channels with talent or specialized technology.  

Customer service is constant in supply chain operations for both businesses and consumers. 

 An intrinsic relationship between the outsourcing processes has created the structure to ensure quality and results based on the corresponding performance indicators. 

Due to its strategic position and bicultural, and bilingual knowledge, Mexico has proven to be an attractive and efficient nearshore location. 

All these processes ensure that we have our goods and services available.  

But beyond consumption, which is essential, securing good management develops opportunities.

Diversification, employment generation, community improvement, and economic growth.  

Final Thoughts:  

Today, we continue to face different challenges, thus businesses must be aware of how they can optimize and ensure excellent performance. 

Ongoing labor shortages are an issue to consider attending.

It is a phenomenon that has been present in different regions, and the process could be facilitated through companies that have the structure to perform quality hiring and staffing solutions. 

Recruitment will be effective with the promotion and implementation of organizational cultures that benefit the workforce.

Additionally, a system of compensation and professional growth ensures results at different times.  

Bottling and automation, although sometimes inevitable, could also be addressed with the resolutions we mentioned and with the idea (which we retain) -not all activities can be supported or entirely solved by algorithms.  

Empathy and the ability to connect are part of the essence that generates human talent.  

At Redial BPO, we love being up to date with your operations.

We believe that innovation and resource generation movements are important for the betterment of communities.

Did you find a way we could help you? Contact us; we’d love to talk to you. 

banner how can bpo service and retail work together
Veronica Mascareno

How can BPO services and retail work together?

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BPO services and retail are one of the most critical industries.

Maybe you are wondering how to upgrade and work alongside a business that knows how to be in touch with all the constant changes many industries face.   

Perhaps you have the resources to venture into the retail business, a sector showing constant economic GROWTH.

According to the United States Census Bureau, either by the direct sale of products, supplies, and services.  

Or maybe you are a retail investor who wants to ensure efficiency in the distribution and operation of the business.  

You know what has been mentioned involves many processes, information, and activities in constant demand and evolution that define your competition in the market.   

It is understandable and often necessary to have a team prepared to help you achieve the goals you have for your business, which can be summarized in 4 specific key points:   

  • Exceptional customer service.   
  • Enhance your brand and value proposition.  
  • Find the best talent through quality recruitment and training.  
  • Be up to date with modern technology. 

It sounds like a lot, but we will explain how can BPO services and retail could work together. We will also explore the new challenges and possibilities.   

  • 1- Exceptional customer service for Retail

 Consumer retail is always on the move. People are very active and expect to have the proper attention.  

 Business Process Outsourcing company’s primary focus is to deliver quality customer service.

Fundamental since they are the basis not only of income but also of satisfaction and, subsequently, the development of opportunities. That’s just how retail works.  

Working with a BPO for retail services helps you achieve a seamless experience.

This is possible due to the optimization and follow-up corresponding to your needs with a multidisciplinary approach.    

  • 2-Enhance your brand and value proposition by outsourcing your retail services 

Great customer assistance and omnichannel services are essential for proper pre and after-sales management.  

It solves any possible inconvenience and thus increases the chances of communicating the benefits of your product or service.   

At Redial BPO, we always recommend focusing on your business and your customers.  

Always ensuring that we have the experience to keep up with the constant changes in the industry and invaluable factors such as economic context, culture, and language.   

 

  • 3- Find the best talent through quality recruitment and training.  

Providing effective and honest care through a recruitment process that ensures value and professional growth is necessary for long-term results.  

In addition with follow-up with clients and constant training of the operations team is essential.

That way, call centers that provide services for the retail business can feel more like an extension of the brand than an outsourced building.  

  • 4- Be up to date with modern technology.  

Key factors are fully digital platforms, which many businesses in the sector have incorporated.

Strengthening what we know as e-commerce and project management software.   

The growth of e-commerce platforms and stores has required the establishment of many resources and digital attention with the help of artificial intelligence.

Services that have proven to be highly effective.   

With this in mind, we also opt for innovative technologies, fully adaptable to your business and your goals.   

Recently, we have incorporated a new tool: speech analytics AI.

A tool that analyzes the conversations between agent and client to automate processes and ensure faster results. 

The use of these tools represents a step up in the contact centers industry.   

  • 5- New challenges for retail business 2022  

Although the retail sector maintains sustainable growth, it is not exempt from situations that currently intervene in behaviors, such as inflation.   

The rise in prices affects the behavior of all customers, modifying their preferences and motivating them to look for more alternatives that respect their quality-price standards.   

Because of this situation, the competition every day looks for more effective methods and ways to ensure the retention of a loyal customer base.   

  • Final thoughts  

 The retail industry has many challenges and business opportunities if it keeps up with needs and opts for strategic alliances with companies specializing in optimizing operations.   

Maintaining a loyal customer base is possible with quality attention and follow-up to any request.   

The use of technologies to manage projects and large amounts of data helps us make better decisions.   

With all of this mentioned, it is possible to create a structure with the ability to establish and execute communication strategies for the benefit of your business.   

We have all the tools and talent to help you empower your services and achieve your goals at a cost-effective nearshore opportunity.

We would love to talk to you and help with your day-to-day operations. Give us a call. 

4 Ways Retail Businesses Can Benefit From Hiring a Call Center for Customer Service
Veronica Mascareno

Quick 4 Ways Retail Businesses Can Benefit from Outsourcing Call Center for Customer Service

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As the world continues to move on through the Covid-19 period, some constants cannot be ignored; the use of call center customer service has become a critical factor in winning the battle to stay at the top of relevancy.

A retail business can leverage the right partner to ensure that customers continue returning through the mere handling of their interaction with an agent and ensure that the sale is always closed at the end of the day.

Below are four elements that can provide you additional insight into why expanding your use of a customer service call center to the right partner can ensure you are always ahead of the competition.

Focusing on what matters the most, your business and every customer.

The right partner inside the call center customer service industry can ensure that interactions are fast, educated, and focused on getting every customer the answer that they are looking for.

Furthermore, with this experience, there is a vast understanding of specific sectors’ interests, leveraging years of practical knowledge and understanding culture and language, which help get the customer right where they want to be.

The focus on the customer experience helps create a loyal baseline of returning customers, helping spread the word of products and services provided through interactions that satisfy their every need.

Putting the customer experience right at the top.

Customer experience has become the king of the battlefield of customer loyalty; the right customer service call center partner can ensure that every interaction satisfies your clients’ needs.

There are two considerations to make as to why it has become relevant for retail businesses to achieve the highest possible customer experience, all based on returning customers and the revenue earned.

A customer that has had all its needs completely satisfied will produce as much as 2.6 times more than a partially satisfied customer and 14 times more revenue than a dissatisfied customer[1].

The other consideration is the relationship with dissatisfied customers, who will only perform one interaction with the business and look elsewhere for products and services.

But a study from 2020 found a 95% possibility that a customer will return after a bad experience if they know that the issue they had was resolved[2].

With these numbers in mind, it is easier to understand why a customer service call center providing excellent customer experience continues to be the focus of all businesses worldwide, turning the idea of being an expense into a great return of investment area.

Making use of Big Data for the long-term benefit.

It is on everyone’s mouth, Big Data. Data collection can be done through many methods; a customer service call center can always provide rich amounts of information but making it speak can sometimes be left in the shadows.

The tools used by a customer service call center are ripe for decision-making and understanding of tendencies and choices made by groups based on many factors that may not be obvious by looking at every single interaction.

By leveraging the right customer service call center partner, it is possible to use all the collected information, turning it into a new field for possibilities and expansion for the business.

Furthermore, this information provides you with insight into every sector interacting with your business for products and services, providing you granular data that opens possibilities of creating tailored promotions or putting upfront the right product.

The possibilities continue to grow as more data is gathered and investigated; using the right tools and the right partner can help you understand faster than the competition what your customer wants before they have even interacted with you.

The right customer service call center partner helps keep your numbers in check.

We have spoken about the many benefits that help put your business at the top, all involving the experience, client, and data, but there is one final item to talk about.

Your expenses and how you can grow without breaking the bank.

Through a nearshore partner, you are bound to save at least 50% on the cost of expansion from the cost of in-house growth; an added benefit to these savings is time, which can be crucial in rapidly evolving industries.

This means less time involved in training, less time required to put everyone involved up to speed on tools, processes, and methods, and less time ensuring that everything is moving as intended.

The right customer service call center partner will ensure that these tasks and more are seamless to your business, putting all the wheels in motion so you can continue to drive your business towards your goals.

Being more upfront about this matter, if a lingering question remains in your mind, such as “how does this benefit my business?”

The answer to this question is: Time is money.

Every minute saved on these steps means your business is ready to grow at an exponential rate without having to worry about these details, allowing key people in your business to focus on other important matters.

Final thoughts

We have more than 45 years of experience in the BPO Industry and can help you to reap all the benefits with a fast return on investment.

Our focus ensures that your business benefits from a large pool of talent with the right mindset, ensuring that you can start running from the first setup and wow your clients on every interaction.

Leveraging the newest technologies and methodologies in the field, fast communication channels inside your time zones, and in-depth knowledge in your work line, we also ensure that the integration is seamless and beneficial.

If you have questions about what other services you can obtain from outsourcing your Call Center Operations to Mexico, you can contact RedialBPO for more information.

[1] https://business.trustpilot.com/reviews/learn-from-customers/5-reasons-why-customer-experience-is-the-pulse-of-every-business

[2] https://www.questionpro.com/blog/mechanics-of-detractor-recovery/

Why U.S. Call Centers Should Have Bilingual Agents
Veronica Mascareno

Why Call Centers In The US Should Hire Bilingual Agents

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The Call Center has become the primary tool for achieving success in the current economic environment of the 21st century in the United States; having personal, agents, management, and administrative staff, who are bilingual brings significant benefits to your operation and customer satisfaction through the leverage of a bilingual call center operation.

The Spanish Speaking Population in the United States and the Importance of a Bilingual Call Center

The latest information available from the United States Census Bureau tells us that there are at least 41 million native speakers with an additional 12 million bilingual speakers, meaning they speak Spanish and another language such as English.

This makes the Spanish-speaking market one of the fastest-growing segments in the United States, making at least one-sixth of the United States population and rapidly becoming a significant demographic of the current economy.

Considering this, the Spanish-speaking population is becoming an essential backbone of businesses around the United States, enabling communication through Spanish to make better-educated decisions and opens opportunities for greater customer experience and upsell.    

Customer Satisfaction Continues To Be the Mark Regardless of Language or Culture.

A bilingual Call Center closes the gap in creating excellent customer service and an experience that rapidly makes a loyal customer baseline from one of the fastest-growing demographics in the United States.

Speaking the language is only part of the experience; understanding customs, culture, and tendencies makes the bilingual Call Center an effective tool to understand your client’s mindset and promote your business culture and brand without barriers.

Most importantly also helps retain clients and aids in bringing in new ones; one key factor to put it into perspective is that 82% of United States consumers will not continue to interact with a brand if they have one bad interaction.

Your Brand is Taken Far and Beyond Through Language.

The bilingual Call Center helps create a tailored and personalized experience for your customers; communicating in their language opens opportunities to create new campaigns, and a deeper understanding of a demographic by effectively using the information gathered from every interaction.

Taking advantage of this opportunity can easily open the market to a new demographic, efficiently promoting and creating awareness of your products and services in a way that makes them approachable to your new clients.

Another important factor that this brings to the table is word of mouth from the customer experience created using a bilingual call center; considering that 92% of people trust recommendations from family and friends. This is another excellent way to achieve success when moving into an untapped market.

Final Thoughts

The bilingual Call Center is becoming a de facto norm in businesses around the United States; the empowering of the Spanish speaking population inside the United States makes it a desirable demographic to service, which can easily be done through the right set of services and agents to assist them every step of the way.

Be it through the use of your own bilingual Call Center or the leverage of a nearshore partner with years of experience in bilingual customer experience, the opportunity for growth can be achieved regardless of the path chosen.

We have more than 45 years of experience in the BPO Industry and can help you to read all the benefits with a fast return on investment.

Our focus ensures that your business benefits from a large pool of talent with the right mindset, ensuring that you can start running from the first setup and wow your clients on every interaction.

Leveraging the newest technologies and methodologies in the field, fast communication channels inside your time zones, and in-depth knowledge in your work line, we also ensure that the integration is seamless and beneficial.

If you have questions about what other services you can obtain from outsourcing your Call Center Operations to Mexico, you can contact RedialBPO for more information.

[1] https://telelanguage.com/spanish-speakers-united-states-infographic/

[2] https://techcrunch.com/2010/10/13/customer-service-rightnow/

[3] https://www.bigcommerce.com/blog/word-of-mouth-marketing/#what-is-word-of-mouth-marketing

Mexico Remains the best nearshore value in the americas Flag
Veronica Mascareno

Mexico Remains the Best Nearshore Value in the Americas

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The contact center services industry is more prone to flavors of the month than even the most popular ice cream brand.  In the view of Redial BPO, there is huge value in consistency.  This is the case when it comes to Mexico as a delivery point for American consumers and the enterprises from where they buy goods and services. 

Of late, there have been rumblings that Mexico may have had its day, and that other CX destinations in the American nearshore are ramping up to take its place. So, let’s be clear – Mexico, perhaps the most established contact center market in this hemisphere, is going nowhere except upwards.

As an American businessperson who has been operating in Mexico for a few years now, I understand that the current political situation on the southern side of the border may be a bit perplexing. The federal administration has made certain moves and pronouncements that range from distracting (who won that plane?) to disruptive. That said, this is not exclusive to Mexico. 

In fact, just consider that it was not too long ago that industry watchers were claiming that the scandals of the former president of South Africa and declarations from the current president of the Philippines would destroy the BPO sectors in each country.  Last I checked the contact center sectors in both these locations were doing very well. Mexico’s is too.

A Good Reason For Outsourcing in Mexico

One of the reasons for Mexico’s BPO resiliency is the country’s legacy as a contact center delivery destination. Mexican CX operations have two decades or more experience in service delivery to US customers, and this has helped develop a strong customer management industry alongside one of the best industry promotion bodies anywhere in the world.

International companies look to Mexico as their go-to in the nearshore because CX is done to a high-quality standard, which is a hallmark of Mexican outsourcing.

The basis of this quality is rooted in language skills. I may be biased, but I challenge anyone to find the same level of English-fluency in large volumes elsewhere in the nearshore that can be sourced in Mexico. Redial BPO has been able to capitalize on this with its location in Tijuana, a major metropolis where bilingualism is part of the city’s DNA.

But, this dynamic is found throughout the country, which is why so many outsourcers have been able to set up shop here to service American clients. They do at a significantly more affordable cost than in the US, but that is competitive with the rest of the nearshore.

You may get the sense that I am proud to operate in Mexico. Redial BPO is excited to be servicing our clients from the Baja peninsula, both with agents in our two centers and from their residences.

We have made Mexico our base in the drive to deliver the best CX possible to our growing client base. We are also actively pursuing new options in northern Mexico to service our American clients.

This makes good business sense, and it helps with driving business continuity for our enterprise partners. As we see it, the possibilities that Mexico affords are endless from a customer management angle. 

Tijuana A Major Bilingual Metropolis

Don’t just take my word for it. Mexico’s popularity was quantified in the last Ryan Strategic Advisory Front Office BPO Omnibus Survey. 

Globally, enterprise CX decision-makers ranked Mexico as the 6th most popular offshore delivery destination in the world out of 50 country choices. In the US, Mexico was 5th most popular.

What the future holds for CX in 2021 and beyond is unclear.  Consumer priorities are always changing, and outsourcers need to adapt.  But, what is not changing is the requirement for solid, reputable, value-driven country options that can deliver for American end-users.  Mexican CX is bigger than politics, and it is here to stay!

banner How call center outsourcing imporves advanced collection services
Veronica Mascareno

How Call Center Outsourcing Improve Advanced Collections Service

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Because of the complicity of the task, many companies are looking for other effective solutions, that’s why outsourcing a call center for a collections campaign has increased exponentially in the last few years. 

Let’s talk about the positive impact of outsourcing a call center for your collection’s services.

These key points of outsourcing a call center will benefit your collection service approach.
  • You will expand your collection calls
  • Economically, you will reduce your operational costs by 50%
  • You will have your time entirely devoted to other business tasks that need your attention.
  • You will not be worried about the hiring process anymore; nearshore call centers offer this service.

Outsourcing your collection campaign is not only a time-saver but gains back funds in a big way, with quality standards and the latest tools in technology.

Quality collection calls are necessary; we believe that quality is better than quantity, but isn’t it possible to get both?

In a call center, the agents are highly trained and prepared to give the best attention, service, and quality without leaving aside the actual results in the day today.

They have been highly trained before they take their first call, so they understood the market. Creating the spectrum of a quality call experience and the best culture alignment concerning nearshore call centers.

Expectations of outsourced a nearshore call center:

BASIC CONVERSATIONAL SKILLS & VOICE TECHNIQUES

Understanding the essence of a conversation is especially important in debt collection, and something as simple as talking can be an excellent persuasion tool.

LOWER COSTS AND HIGHER REVENUES

Running an in-house call center is costly. Payroll, tracking databases, analytics software, certifications, and compliance costs can be a nightmare.

Therefore, outsourcing allows you to transfer these costs to the call center agents and connect them directly to the revenue collected for a lower price.

Utilizing the resources of an outsourced call center can increase your company’s revenue significantly by collecting more accounts in a shorter cycle.

INCREASING SATISFACTION

If your company’s focus is not on customer service exclusively, you may get a negative response when approaching customers about late payments.

Outsourcing your collections campaign will have a higher likelihood of positive interactions and the customer is more likely to decide to return to you.

Let’s focus on bringing to your customers quality service.

A call center dedicated to debt collection means committing the proper procedure and time necessary to receive timely collections.

While it can be frightening to outsource such an essential part of your business, the benefits of outsourced collections can outweigh the negatives.

To ensure effective debt collection, you need an experienced and dedicated team.

REDIAL BPO offers quality debt collection services ideal for your company’s needs. In addition to having the best technology, we have the right and highly trained team. We work providing the best Nearshore call center operation with customized solutions with the clients.

Get a quote and get more information by clicking on this link. We are READY TO BE YOUR PARTNER.

banner the future of business process outsourcing BPO
Veronica Mascareno

The future of Business Process Outsourcing (BPO)

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First, what is BPO, and why should you consider it?

Business process outsourcing (BPO) is a set of services that involves hiring (external) service providers for different operations and responsibilities related to the business. (which we will talk about later).

 

But why?

Different businesses in all industries have embraced BPO because business process outsourcing solutions offer several opportunities for cost reduction and business growth.

 

 The rise of the Business Process Outsourcing (BPO)

 The future of BPO will witness accelerated changes. The rise of the business processes will be that they evolve to keep up with technological advances and the expectations of an increasingly tech-savvy customer base.

But how will BPO service benefit your business in the future?

 

 Accelerated digital transformation

The future outlook for the BPO industry is promising, despite the growing threat of AI and automation. While some jobs are likely to be eliminated, this shift provides opportunities for growth in other areas that cant be automated.

These also allow for a more significant global presence, and borders become invisible with technology and server capacity.

 Increased Flexibility

It means adopting a certain level of transparency about how things are done and investing in building authentic relationships with those customers.

Companies have gained a competitive advantage, reducing costs and improving customer service by outsourcing operations that are not core to their core offerings by partnering with business processes outsourcing external call centers.

 Improved Responsiveness

In the future, BPO workers will need to focus heavily on quality while still delivering exceptional value to their customers.

We’re not just talking about calls, but about offering other services that BPOs can provide, outsourcing, and optimizing business-critical tasks so that you can focus on your core competencies.

Take the opportunity for a more diverse set of skills and specializations. Outsourcing makes it easy to hire a specialized candidate perfect for the job.

 Potential service from strategic suppliers

A growth area is the outsourcing of knowledge processes, it expanded the possibilities of BPO, allowing companies to outsource highly specialized services such as:

  • IT services
  • Accounting
  • Transcription
  • Translation
  • Marketing
  • Healthcare
  • Loans
  • Banking and many other processes that are critical to day-to-day operations.

The quality of work completed by external service providers such as web developers or content marketers will be specialized and thus better. They will also be more productive.

Outsourcing destinations

In recent years, with the upgrade of BPO, Mexico has become a popular destination for BPO work. The success is mainly because of a wealth of resources. Add to this, Mexico is on the border with the United States makes it much more convenient, faster, and less expensive to visit or hire.

To conclude – Outsourcing Future Trends.

Today, leveraging business process outsourcing enables companies to outsource and optimize business-critical tasks to focus on their core competencies. As we mention above, BPO services are now an integral part of various industries you can look for.

There are many companies, such asREDIAL BPO  many companies such as redial,

which has the services you are looking for and needs, improving your current process.

To learn more about finding a BPO service, click here to get a quote.

 

banner 10 reason ot otusource your call center operstions to mexico

10 reasons to outsource your call center operations to Mexico

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Mexico is quickly positioning itself as a powerhouse in BPO outsourcing, but what is the reason for this?. Easily, we can say that it is mainly the operating costs, the U.S. is too expensive.

Therefore, an increasing number of American businesses choose to outsource their telemarketing services and other BPO to nearshore call centers.

All these factors can help companies consider outsourcing some or all their day-to-day operations.

1 Cost reduction:

Salaries compared to the U.S. are much lower and can save your company up to 50% in reduced operating expenses, also office space, labor, utilities, and other costs are dramatically lower in Mexico.

2 Service:

Agents are trained based on the needs and expectations of your customers, meeting the objectives and vision of your company. Call centers in Mexico focus on training courses with varied fields to cover all the different roles for your campaign needs.

All agents will be able to determine what are the needs of your customers and what problems they can solve.

3 Location:

The fact that Mexico is on the border with the United States makes it much more convenient, faster, and less expensive to visit or hire, plus it has good options in big cities like Tijuana, Monterrey, and CDMX mention above a few.

4 Bilingual:

Call center agents in Mexico have perfect control of neutral English accents with which they can seamlessly communicate with US and Canadian customers. Most of the agents have either grown up and lived in the United States or gone to college there, so they bring an understanding of American culture.

5 Quality Data Monitoring:

If you want to know more about the customer experience of your clients, call centers in Mexico offer the latest technology tools like Observe AI.

These more automated processes provide real-time information, that improves the experience and allows companies to remain operational.

Otherwise, Quality assurance analysts (QA) in call centers have a vital function managing that your KPIs are aligned with your goals, such as:

  • Organization to continuously improve the service
  • Improving customer experience
  • Strengthening your support team
  • Refining business goals and processes

6 Infrastructure Software Service: 

Mexico has access to some of the most advanced, trusted software and infrastructure available on the market. Which allows companies to create, manage, optimize, and have access to specialized information for their operational processes and daily tasks.

7 Employees and Culture:

One of the most important things for employees is the culture generated within the workplace; helps to increase productivity, creativity, and profitability.

To improve the culture of employees, call centers must have a solid Organizational Department, which purpose is to enable better response from all staff, increase communication, increase agents’ profit, and lead to enhancement.

8 Access to Expertise:

Most companies don’t have the resources to hire, train and manage teams for effective BPO solutions because of the incredibly time-intensive services. Leverage the resources that nearshore call centers already have by outsourcing.

9 Easy Hiring:

Mexico has a clear competitive advantage in the growth of operations work. Call centers provide world-class, high-value agents.

Agent screening, hiring, and termination are all administered by onsite Human Resources.

10 A trusted partner:
If you are ready to get all these benefits and looking for an efficient BPO company, it’s time to outsource a call center in Mexico.

Redial BPO is ready to be your partner and make your day-to-day operations.

Contact us to learn more about services and how we can be your staffing solution.

banner Tijuana Scene
Veronica Mascareno

Why Tijuana is the Best Option for Nearshore

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Tijuana is the fourth largest city in Mexico, sharing the largest land border in the world with the United States and California, with an approximate crossing of 120,000 vehicles, 63,000 pedestrians, and 6,000 trucks per day.

Large Recruitment Pool

With a rapidly growing population, colleges offer English as a Second Language as a requirement for graduation and technical education focused on providing world-recognized customer service.

Talented People

Currently, inside the Baja region, it is estimated that there are thirty thousand people employed in the nearshore call center industry.

A Bilingual and Bicultural Tradition

The people employed in the nearshore call center industry have lived inside the United States for years, giving them the added benefit of understanding geography, culture, language, tendencies, and other details that other call center regions do not benefit from.

Cost Advantage

The average weekly salary for nearshore call center agents stands at three thousand to four thousand Mexican pesos, an average of one hundred and fifty to two hundred dollars per week, which is fifty percent cheaper than the minimum wage inside the United States.

Proximity

This makes it one of its biggest advantages for the Baja Region when considering a nearshore call center partner, with a 15-minute trip by car will get you across the border and to the location where the call center is located in.

If you have questions about what other services you can obtain from outsourcing your Call Center Operations to Mexico, you can contact RedialBPO for more information.

RedialBPO

is an experienced and innovative

nearshore call center in Mexico

orientated in helping companies like yours, find skilled and qualified team members for your vacant positions.

We offer staffing solutions for businesses. Our knowledge and passion for what we do, set us apart in the world of headhunting and recruiting GET A QUOTE.

Find out about our services, we welcome the opportunity to connect! We’re ready to help you! RE-THINKING YOUR DAY-TO-DAY OPERATIONS!

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