Redial BPO attending CCW Executive Exchange 2026: Emerging Tech
I’m thrilled to announce that Redial BPO will be attending the CCW Executive Exchange 2026, taking place February 4-6 at the stunning Mission Bay Resort in San Diego, California. This event brings together senior leaders in customer experience, operations, and digital transformation, and I couldn’t be more excited to represent our team alongside Jason Heil, our CEO.
As someone deeply passionate about innovation in the BPO industry, I see this as a tremendous opportunity to connect with forward-thinking professionals who share our commitment to excellence in customer contact solutions.
The event’s focus on emerging technology aligns perfectly with Redial BPO’s mission to deliver cutting-edge nearshore call center services and offshore call centre solutions. I’m looking forward to meaningful conversations about how AI, automation, and omnichannel strategies are reshaping our industry. If you’re attending, I hope we can connect to discuss how we’re helping businesses scale their operations while maintaining the highest quality standards.
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Table of Contents: Redial BPO attending CCW Executive Exchange 2026
- What is CCW Executive Exchange 2026?
- Relevance of CCW Executive Exchange 2026
- Redial BPO at CCW Executive Exchange 2026
- Meet the Redial BPO Team at CCW Executive Exchange 2026
- FAQ: Redial BPO attending CCW Executive Exchange 2026
- 1. What makes CCW Executive Exchange different from other CX conferences?
- 2. Why is Redial BPO attending this event?
- 3. What are the key topics being discussed at CCW Executive Exchange 2026?
- 4. How can nearshore outsourcing benefit my contact center operations?
- 5. Will there be opportunities to meet with Redial BPO's leadership team at the event?
What is CCW Executive Exchange 2026?
The CCW Executive Exchange 2026 is a premier, invitation-only conference designed exclusively for senior executives and innovation-focused technologists across customer contact, CX, operations, IT, and digital transformation. Taking place at the Mission Bay Resort in San Diego, California, from February 4-6, this event is part of the world’s largest customer contact event series.
Unlike traditional conferences, the Executive Exchange creates an intimate environment where industry leaders can benchmark their strategies, identify solutions to critical business challenges, and build meaningful relationships with peers facing similar operational complexities.
What sets this event apart is its focused structure and caliber of attendees. With only 70 key players expected, every conversation has the potential to drive real business impact.
The CCW Executive Exchange 2026 features deep-dive sessions on emerging technologies such as generative AI, advanced analytics, and automation tools that are revolutionizing the customer experience.
Participants will engage in one-on-one meetings with solution providers, participate in interactive roundtables, and gain insights from case studies presented by leaders from organizations like Capital One, Wayfair, and Emory Healthcare. This is where strategic thinking meets actionable solutions.
Relevance of CCW Executive Exchange 2026
The relevance of the CCW Executive Exchange 2026 cannot be overstated in today’s rapidly evolving business landscape. As customer expectations continue to rise and technology advances at an unprecedented pace, senior leaders need dedicated forums to share best practices, explore innovative solutions, and stay ahead of industry trends.
This event provides exactly that: A unique opportunity to step away from day-to-day operations and focus on strategic initiatives that will define the future of customer experience. The concentrated format ensures that every session, every conversation, and every connection adds tangible value to your organization’s CX roadmap.
For companies investing in call center solutions outsourcing, the insights gained at this executive exchange are particularly valuable. The event addresses critical challenges such as balancing automation with human touch, optimizing omnichannel strategies, and leveraging AI to improve both agent performance and customer satisfaction.
As technology such as Voice AI and chatbots becomes increasingly sophisticated, understanding how to integrate these tools effectively while maintaining authentic customer relationships is essential. The CCW Executive Exchange 2026 brings together the thought leaders, solution providers, and practitioners who are successfully navigating these complexities, making it an invaluable investment for any organization serious about CX excellence.
Redial BPO at CCW Executive Exchange 2026
At Redial BPO, we’re not just attending the CCW Executive Exchange 2026, we’re coming prepared to share our expertise and learn from the industry’s best. Since our founding in 2017, we’ve rapidly scaled to over 1,000 seats across Mexico, Costa Rica, South Africa, and the Philippines, establishing ourselves as a trusted partner for businesses seeking high-quality nearshore and offshore call center solutions.
Our presence at this event reflects our commitment to staying at the forefront of industry innovation, particularly in emerging technologies that enhance customer experience while driving operational efficiency.
Our expertise in omnichannel customer service, Voice AI integration, and scalable BPO solutions positions us uniquely to contribute to the conversations happening at this executive exchange.
We’ve successfully helped companies across retail, healthcare, technology, and financial services achieve higher customer satisfaction, lower operational costs, and improved service quality through our follow-the-sun delivery model.
At the event, we’re eager to discuss how businesses can leverage strategic nearshore partnerships to achieve approximately 50% savings on infrastructure and management expenses without compromising quality.
Whether the topic is AI-powered automation, workforce optimization, or creating culturally aligned customer experiences, Redial BPO brings proven strategies and real-world results to the table.
Meet the Redial BPO Team at CCW Executive Exchange 2026
I’m personally excited to be attending alongside Jason Heil, CEO of Redial BPO, as we represent our company at this prestigious event. As VP of Client Services, my background spans over 25 years of global experience in client onboarding, business development, and contact center BPO outsourcing operations across industries, including e-commerce, retail, healthcare, and finance.
I’m passionate about driving operational excellence and building strategic partnerships that create lasting value for our clients. Jason brings over a decade of call center management and business development expertise, working directly with clients to deliver the resources they need to scale their businesses effectively.
Together, we’re looking forward to engaging with fellow executives, exploring innovative solutions, and building relationships that extend beyond the conference. If you’re attending the CCW Executive Exchange 2026, please don’t hesitate to reach out and schedule time to connect.
Whether you’re exploring outsourcing options, looking to optimize your current contact center operations, or simply want to discuss emerging trends in customer experience, we’d love to have a conversation.
The beauty of this executive exchange format is the opportunity for genuine, meaningful dialogue, and that’s exactly what we’re here for. Let’s make the most of these three days in San Diego and explore how we can help each other drive success in 2026 and beyond.
FAQ: Redial BPO attending CCW Executive Exchange 2026
1. What makes CCW Executive Exchange different from other CX conferences?
The CCW Executive Exchange 2026 is specifically designed as an intimate, invitation-only event for senior-level decision-makers. Unlike larger conferences with thousands of attendees, this exchange features only 70 key players, ensuring every interaction is meaningful and strategic. The format emphasizes one-on-one meetings, focused roundtables, and peer-to-peer benchmarking rather than broad keynote presentations. This creates an environment where executives can have candid conversations about their challenges and collaborate on solutions with peers facing similar operational complexities.
2. Why is Redial BPO attending this event?
Redial BPO is attending to strengthen relationships with current and potential partners, stay at the forefront of emerging CX technologies, and share our expertise in scalable outsourcing solutions. With our global presence across four countries and proven track record in delivering culturally aligned, cost-effective services, we bring valuable perspectives to discussions about operational efficiency, AI integration, and omnichannel strategies. We’re committed to continuous learning and innovation, and events like this help us better serve our clients.
3. What are the key topics being discussed at CCW Executive Exchange 2026?
The event focuses on emerging technologies reshaping customer experience, including generative AI, automation, advanced analytics, and omnichannel orchestration. Sessions cover practical applications of these technologies, balancing automation with human interaction, workforce optimization strategies, and measuring ROI on CX investments. Attendees will explore case studies from leading organizations and participate in interactive discussions about overcoming implementation challenges and maximizing the impact of new technologies.
4. How can nearshore outsourcing benefit my contact center operations?
Nearshore outsourcing with partners like Redial BPO offers multiple advantages: approximately 50% cost savings compared to onshore operations, culturally aligned talent with accent neutrality and familiarity with U.S. customs, minimal time zone differences enabling real-time collaboration, and the ability to scale quickly without infrastructure investments. Our locations in Mexico and Costa Rica provide seamless integration with U.S. and Canadian operations, while our offshore centers in South Africa and the Philippines enable 24/7 follow-the-sun coverage.
5. Will there be opportunities to meet with Redial BPO’s leadership team at the event?
Absolutely! Both Elder Gonzalez (VP of Client Services) and Jason Heil (CEO) will be present throughout the February 4-6 event at Mission Bay Resort. We’re actively scheduling one-on-one meetings and would love to connect with attendees interested in discussing outsourcing strategies, emerging technologies, or CX optimization. Feel free to schedule a quick call or approach us during networking sessions. We’re here to build relationships and explore how we can support your organization’s growth objectives. Additionally, you can fill out the form below.
I’m the VP of Client Services at Redial BPO. I’m passionate about CX, building strong client relationships, and blending tech with human talent to deliver top-tier service across industries.
