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Elder and Jason CCW CX Healthcare
Elder Gonzalez

Two Weeks of CX Magic: My Takeaways from CX Healthcare and CCW Vegas 2025

June 24, 2025/0 Comments/in Events /by Elder Gonzalez

June was a whirlwind, and I mean that in the best possible way! In the span of just two weeks, I had the opportunity to attend two of the most impactful Customer Experience events of 2025: CX Healthcare in Phoenix (June 4–5) and Customer Contact Week (CCW) in Las Vegas (June 9–12). I returned home energized, inspired, and ready to take everything I learned back to the incredible team at Redial BPO.

From thought-provoking sessions to spontaneous hallway meetups, each event brought something special to the table. Let me walk you through the highlights.

CX Healthcare Phoenix: Where Innovation Meets Compassion

There’s something genuinely unique about CX Healthcare. The energy in Phoenix was palpable, centered on genuine conversations about enhancing healthcare outcomes through more intelligent, empathetic customer experiences. As someone deeply invested in the intersection between tech and human connection, this event hit home for me.

What stood out the most were the sessions led by healthcare leaders who are transforming the patient journey. These weren’t just theoretical ideas, they were actionable strategies being implemented across the industry. Hearing from changemakers was a reminder that great CX can literally save lives.

Also at Phoenix, I had the opportunity to share dinner, laughs (and some drinks) with Dr. Hui Wu-Curtis, one of the most accomplished CX experts I had the pleasure to talk to.

Dr. Hui Wu-Curtis LinkedIn post

Beyond the sessions, the connections were equally meaningful. I had insightful one-on-one chats with executives, tech innovators, and partners who are just as passionate about improving access and efficiency in healthcare. These are the conversations that fuel our mission at Redial BPO: using people-first CX to make a real-world impact.

CCW Vegas: The Ultimate CX Playground

Just a few days later, it was off to Las Vegas for CCW 2025, and wow: What a contrast in atmosphere! Vegas was electric. With thousands of attendees, innovative booths, and an agenda packed with talent, CCW felt like the Super Bowl of Customer Experience.

I kicked off the week (literally!) with the 5K fun run —yes, I actually ran— and spent the next few days immersed in keynotes, panels, and spontaneous meetups. It was especially fulfilling to reconnect with clients and partners face-to-face. Sometimes, the best insights come over coffee or while laughing through a late-night networking dinner.

A special shout-out to the brilliant minds I got to learn from again —Hui, Crystal, Emmanuel— you crushed it! Your work continues to inspire not just me, but the whole Redial BPO family. And of course, it was a blast sharing this experience with Jason Heil. We’re already dreaming up our next moves for the fall.

Building Real Connections That Last

What tied both events together? Connection. Whether in a conference room in Phoenix or a buzzing hallway in Vegas, what stood out was the genuine interest people have in collaboration, innovation, and building better experiences for customers.

For us at Redial BPO, these events reaffirmed our belief that success comes from blending smart processes with empathetic people. The conversations I had weren’t just about outsourcing or metrics, they were about vision. And more importantly, they were about people: Clients, customers, and colleagues alike.

I walked away from these two weeks with not just ideas, but real momentum. And while I’m happy to be back home for a bit, I’m already looking forward to what’s ahead: more partnerships, more collaboration, and more growth.

If we crossed paths at either event, thank you. And if we didn’t, I hope we will soon.

Let’s keep the conversation going.

Elder CCW CX Healthcare

Learn more about Redial BPO

Want to learn more about Redial BPO’s teams, services and locations (Mexico, South Africa and the Philippines)? Then I invite you to download our Company Overview by clicking in the image below.

Also, it would be a good idea to subscribe to our blog, and visit our socials: Facebook, Instagram, TikTok, LinkedIn and YouTube.

Overview Redial BPO.

 

Elder Gonzalez profile picture
Elder Gonzalez

I’m the VP of Client Services at Redial BPO. I’m passionate about CX, building strong client relationships, and blending tech with human talent to deliver top-tier service across industries.

www.linkedin.com/in/eldergonzalez/
https://redialbpo.com/wp-content/uploads/2025/06/Elder-and-Jason-with-friends-ccw-and-cx-h.jpg 1153 2048 Elder Gonzalez https://redialbpo.com/wp-content/uploads/2023/07/logo-standard-for-websiteUP.png Elder Gonzalez2025-06-24 16:51:552025-06-25 15:42:39Two Weeks of CX Magic: My Takeaways from CX Healthcare and CCW Vegas 2025
RedialBPO in ShopTalk 2025
Redialers Insights

Redial BPO in ShopTalk 2025

March 31, 2025/0 Comments/in Events /by Redialers Insights

Redial BPO is excited to announce its participation in ShopTalk 2025, one of the most anticipated events in the retail and customer experience sectors.

This annual conference brings together industry leaders, innovators, and professionals to discuss the latest trends, technologies, and strategies shaping the future of retail.

As a company dedicated to enhancing customer experiences through Business Process Outsourcing (BPO), Redial BPO is eager to engage with fellow attendees and share insights on how AI and advanced technologies are transforming customer service.

Our presence at ShopTalk 2025 underscores our commitment to driving innovation and excellence in the BPO industry. Join us as we explore the evolving landscape of retail and customer experience, and discover how Redial BPO is positioned to lead the way in delivering exceptional service solutions.

Table of contents for Redial BPO in ShopTalk 2025

  • What is ShopTalk 2025?
  • Redial BPO in ShopTalk 2025
  • Interested in Redial BPO?
  • FAQ
    • 1. What services does Redial BPO offer?
    • 2. How can Redial BPO help improve customer experience?
    • 3. What industries does Redial BPO serve?
    • 4. How does Redial BPO ensure data security?
    • 5. How can I get in touch with Redial BPO?

What is ShopTalk 2025?

ShopTalk 2025 is a premier conference that focuses on the future of retail and customer experience. Scheduled to take place from March 25-27, 2025, at Mandalay Bay in Las Vegas, this event gathers thousands of professionals from various sectors, including retail, technology, and customer service.

Attendees can expect a dynamic agenda filled with keynote speeches, panel discussions, and networking opportunities that highlight the latest trends and innovations in the industry.

ShopTalk serves as a platform for thought leaders to share their insights on topics such as e-commerce, omnichannel strategies, and the impact of artificial intelligence on customer interactions.

With a diverse lineup of speakers and exhibitors, ShopTalk 2025 promises to be an invaluable experience for anyone looking to stay ahead in the rapidly evolving retail landscape. This event is not just about learning; it’s about connecting with like-minded professionals and exploring new business opportunities.

Redial BPO in ShopTalk 2025

At ShopTalk 2025, Redial BPO will showcase its commitment to enhancing customer experiences through innovative BPO solutions. Our team, lead by our VP of Client Services, Elder Gonzalez, will be on hand to discuss how we leverage cutting-edge technology, including artificial intelligence and data analytics, to optimize customer service processes.

We believe that the future of customer experience lies in the seamless integration of technology and human touch, and our solutions are designed to achieve just that.

Attendees can expect engaging discussions about the role of BPO in transforming customer interactions and driving business growth. We invite you to visit our booth to learn more about our services and how we can help your business thrive in today’s competitive landscape.

By participating in ShopTalk 2025, Redial BPO aims to connect with industry leaders and share our vision for the future of customer service, making it an event you won’t want to miss.

ShopTalk 2025, industry leaders will share their insights on these trends and what they mean for the future of BPO and CX. Redial BPO is dedicated to leading the charge in this evolution, providing innovative solutions that not only meet but exceed customer expectations. As we embrace these changes, businesses can look forward to a future where exceptional customer service is the norm, driven by technology and a deep understanding of customer needs.

Redial BPO in Shoptalk 2025

Interested in Redial BPO?

If you’re curious about how Redial BPO can elevate your customer service experience, we invite you to connect with us! Our team is dedicated to providing tailored BPO solutions that meet the unique needs of your business.

Whether you’re looking to enhance customer support, streamline operations, or leverage AI technologies, we have the expertise to help you succeed. We believe in building strong relationships with our clients and are committed to delivering exceptional results.

Don’t miss the opportunity to engage with our team and discover how Redial BPO can transform your customer experience strategy. Let’s work together to create a brighter future for your business!

FAQ

1. What services does Redial BPO offer?

Redial BPO provides a wide range of Business Process Outsourcing services, including customer support, technical assistance, data entry, and back-office operations. Our solutions are designed to enhance efficiency and improve customer satisfaction through the use of advanced technologies and skilled professionals.

2. How can Redial BPO help improve customer experience?

We leverage cutting-edge technology, including AI and data analytics, to optimize customer interactions. By understanding customer needs and preferences, we create personalized experiences that drive satisfaction and loyalty. Our team is trained to handle inquiries efficiently, ensuring a seamless customer journey.

3. What industries does Redial BPO serve?

Redial BPO serves a variety of industries, including retail, e-commerce, telecommunications, healthcare, and finance. Our flexible solutions can be tailored to meet the specific needs of each sector, allowing us to deliver exceptional service regardless of the industry.

4. How does Redial BPO ensure data security?

Data security is a top priority for Redial BPO. We implement robust security measures, including encryption, secure access controls, and regular audits, to protect sensitive customer information. Our team is trained in compliance with industry standards and regulations to ensure that your data is safe.

5. How can I get in touch with Redial BPO?

You can reach out to us through our website at redialbpo.com, where you can find more information about our services and request a consultation. Additionally, feel free to visit our booth at ShopTalk 2025 to meet our team in person and discuss how we can support your business needs.

https://redialbpo.com/wp-content/uploads/2025/03/Blog-Shoptalk-Vegas-25_033125.jpg 625 1667 Redialers Insights https://redialbpo.com/wp-content/uploads/2023/07/logo-standard-for-websiteUP.png Redialers Insights2025-03-31 15:47:462025-03-31 15:47:48Redial BPO in ShopTalk 2025

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