I’m thrilled to share that Redial BPO will be attending ICMI 2025, one of the most anticipated contact center industry events of the year. Taking place from October 27-30, 2025, at the Loews Royal Pacific Resort in Orlando, Florida, this expo represents a unique opportunity for contact center professionals to connect, learn, and discover innovative solutions that are transforming our industry.

As the Marketing Manager at Redial BPO, I’m excited about what our team will bring back from this incredible gathering of industry leaders, technology providers, and forward-thinking professionals who are shaping the future of customer experience.

Our team has been preparing for months, and we’re ready to engage with forward-thinking professionals who share our passion for excellence.

This year’s event promises to be exceptional, bringing together the brightest minds in contact center management, technology, and operations. I’m particularly looking forward to the conversations we’ll have about AI integration, workforce optimization, and the evolving landscape of customer service.

Table of Contents: Redial BPO attending ICMI 2025

What is ICMI 2025?

ICMI 2025 is the premier Contact Center Expo taking place from October 27-30, 2025, at the Loews Royal Pacific Resort in Orlando, Florida. This four-day industry-leading event brings together contact center and customer service professionals from around the globe to explore cutting-edge solutions, share best practices, and network with peers.

The conference has established itself as the go-to destination for anyone serious about elevating their contact center operations and staying competitive in an increasingly complex customer experience landscape.

What makes ICMI 2025 truly special is its focus on real-world applications and peer insights, featuring case studies from market-leading companies. The event offers an impressive lineup of expert-led sessions covering trending topics such as AI and automation integration, hybrid workforce management, and operational best practices.

Attendees will have access to inspiring keynotes, hands-on workshops, and an expansive expo floor showcasing the latest contact center technologies. I’m particularly excited about the networking opportunities: there’s something powerful about being in a room with professionals who understand your challenges and are eager to share solutions that have worked for them.

Relevance of ICMI 2025

ICMI 2025 couldn’t come at a more crucial time for our industry. The contact center landscape is undergoing rapid transformation, driven by artificial intelligence, changing customer expectations, and the ongoing evolution of remote and hybrid work models.

This conference serves as a critical hub where professionals can navigate these changes together, learning from both successes and failures. I believe that attending events like ICMI 2025 is essential for any organization that wants to remain competitive and deliver exceptional customer experiences in today’s fast-paced environment.

The relevance of ICMI 2025 extends beyond just keeping up with trends, it’s about shaping the future of customer service. This event provides a unique platform for benchmarking your operations against industry leaders, discovering innovative technologies before they become mainstream, and building relationships with partners who can help you achieve your strategic goals.

For me personally, these conferences have been instrumental in expanding my perspective and bringing fresh ideas back to our team at Redial BPO. The knowledge exchange that happens at ICMI 2025 creates ripple effects throughout the industry, influencing how millions of customer interactions are handled every single day. That’s why I’m so passionate about our participation and encourage everyone in the contact center space to consider attending.

4. Redial BPO in ICMI 2025

At Redial BPO, we’ve built our reputation on delivering exceptional outsourcing solutions that combine cutting-edge technology with a genuine human touch. Our expertise spans across customer service, technical support, sales, and back-office operations, serving clients across diverse industries with customized solutions that drive measurable results.

I’m proud to say that our attendance at ICMI 2025 reflects our commitment to continuous improvement and thought leadership in the BPO space. We’re not just attending to observe, we’re coming to engage, learn, and share our insights on creating contact center operations that truly make a difference.

What sets Redial BPO apart is our holistic approach to contact center excellence. We understand that technology is only as good as the people using it, which is why we invest heavily in agent training, quality assurance, and creating work environments where teams can thrive.

I’m incredibly proud to share that this commitment has been recognized, we’re finalists in the ICMI Awards for Best Contact Center Culture, a testament to how we prioritize our people and create environments where excellence flourishes. Our experience with AI integration, omnichannel support, and workforce optimization aligns perfectly with the themes being explored at ICMI 2025.

I’m excited to discuss how we’ve helped clients achieve significant improvements in customer satisfaction, first-call resolution, and operational efficiency. If you’re looking for a BPO partner that combines strategic thinking with flawless execution, I invite you to stop by and chat with our team at the conference.

5. Meet the Redial BPO Team at ICMI 2025

I’m incredibly excited to announce that Redial BPO will have an exceptional team presence at ICMI 2025. You’ll have the opportunity to meet Elder Gonzalez, our VP of Client Services, who brings deep expertise in building and maintaining strategic client relationships. Michelle Castillo, our EVP of Operations, will be there to discuss operational excellence and how we’ve scaled our services while maintaining quality. I’ll be representing our marketing efforts and would love to connect with you about industry trends and content strategies that resonate with contact center professionals.

Additionally, our team includes Chris Heil, Managing Partner, who can speak to the strategic vision and growth trajectory of Redial BPO. Rick Quinones, our Continuous Improvement Manager, will be available to discuss process optimization and how we implement best practices that drive measurable improvements.

This diverse leadership team represents the full spectrum of our capabilities, from strategic planning to day-to-day execution. Each of us brings unique perspectives and experiences, and we’re all passionate about sharing what we’ve learned while learning from you. Don’t hesitate to approach any of us, we’re friendly, approachable, and genuinely interested in having meaningful conversations about the challenges and opportunities facing our industry today.

Emmanuel Angeles Solis

Hey! I’m Emmanuel Ángeles, Marketing Manager at Redial BPO. I focus on building strategies and creating content that connects brands with their customers. With over 10 years of experience in digital marketing and communications, I’ve learned that what I enjoy most is telling stories that show how the right strategy (and the right team) can truly transform a business.
Outside of work, you’ll usually find me outdoors—hiking, riding my motorcycle, or taking a long drive with good music on. I’m also into tech, gadgets, and a cold beer with friends never hurts. Basically, I’m always chasing that sweet spot between work and life, strategy and fun.

www.linkedin.com/in/emmanuel-angeles-solis-a42a8621/