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Redial BPO in CX Retail USA 2025: Transforming Customer Experience in Retail
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What is Employee Experience (EX)?
/in BPO /by Emmanuel Angeles SolisWe all know about customer experience, and we might also know what to consider for an employee journey or life cycle. But what if we mix these two concepts and reflect on the experience our employees go through. As a company, we take into consideration the basics: our recruitment process and a good onboarding […]
Hey! I’m Emmanuel Ángeles, Marketing Manager at Redial BPO. I focus on building strategies and creating content that connects brands with their customers. With over 10 years of experience in digital marketing and communications, I’ve learned that what I enjoy most is telling stories that show how the right strategy (and the right team) can truly transform a business.
Outside of work, you’ll usually find me outdoors—hiking, riding my motorcycle, or taking a long drive with good music on. I’m also into tech, gadgets, and a cold beer with friends never hurts. Basically, I’m always chasing that sweet spot between work and life, strategy and fun.