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Delivering Work-at-Home from the Baja Nearshore
April 28, 2020/by Veronica MascarenoMost Important BCP Contact Center Practices Through the Coronavirus.
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December 6, 2019/by Veronica MascarenoMexico is the Customer Experience Support for American Start-Ups.
November 4, 2019/by Veronica MascarenoUS Customer Experience is a Bilingual Affair
September 23, 2019/by Veronica MascarenoWhy Outsource on The Baja?
August 23, 2019/by Veronica MascarenoOutsourcing Customer Service is The Best Choice
June 6, 2019/by Veronica Mascareno
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What Is BPO? A Complete Guide to Business Process Outsourcing
/in BPO /by Elder GonzalezRunning a growing business means juggling dozens of tasks simultaneously. Customer service calls pile up. Back-office paperwork multiplies. Your team is stretched thin, yet hiring more staff feels financially impossible. This is where Business Process Outsourcing (BPO) transforms operations for companies of all sizes. Understanding What BPO Really Means Business Process Outsourcing is the practice […]
I’m the VP of Client Services at Redial BPO. I’m passionate about CX, building strong client relationships, and blending tech with human talent to deliver top-tier service across industries.